1/5 Christine M. 6 months ago on Google
Worst
experience
ever.
Staff
was
rude,
my
room
was
gross
(dirty
sink,
shower,
mirror)
I
had
to
go
to
walmart
and
buy
clorox
wipes
to
do
it
myself
because
housekeeping
was
gone
by
the
time
we
checked
in,
we
were
told
we
would
get
housekeeping
on
Wednesday,
they
did
not
come
so
when
I
asked
again
they
said
Thursday,
never
came.
I
called
down
multiple
times
throughout
the
trip
asking
for
towels,
toilet
paper,
trash
removal
ect
since
we
never
got
housekeeping,
I
was
told
they
would
be
right
up
to
the
room,
never
came
so
I
constantly
was
having
to
go
down
to
the
desk
myself.
Then
on
top
of
that,
I
was
charged
twice
for
my
stay.
To
get
in
contact
with
a
manager
is
a
JOKE,
I
was
charged
on
the
12th
and
did
not
realize
until
the
19th.
I
called
the
hotel,
from
the
19th
-
27th,
I
called
everyday
and
kept
being
told
I
would
have
to
talk
to
Sean
the
manager,
I
constantly
asked
when
he
would
be
in
and
then
would
call
when
they
said
he
would
be
there
and
he
was
never
there,
I
was
not
able
to
leave
a
voicemail
as
his
box
was
full,
I
did
leave
multiple
notes
with
the
front
desk
staff
to
have
him
call
me.
Finally
on
the
27th
I
got
in
contact
with
him
and
he
told
me
not
a
problem
he
would
refund
me
one
of
the
charges,
and
that
he
would
email
me
a
receipt
showing
that.
I
never
received
any
email
from
him.
Yesterday,
I
woke
up
to
another
charge
of
796.04
to
my
card
instead
of
a
refund.
I
again
called
the
hotel
asking
to
speak
with
Sean,
after
3
times
of
"transfering"
me
and
getting
hung
up
on
he
picked
up
my
call
with
an
attitude
to
me.
He
told
me
that
he
refunded
not
charged
me,
I
explained
that
I
have
all
these
charges
and
no
refunds
on
my
end
and
I
spoke
with
my
bank
and
there
was
no
refund
processing
or
ever
sent
over.
He
became
extremely
rude
with
me
and
told
me
"I
don't
know
what
to
tell
you
this
is
your
problem
not
mine."
I
asked
if
there
was
a
general
manager
or
owner
I
could
speak
to
and
he
laughed
and
said
"you
can
try
corporate".
I
then
asked
if
there
was
anything
he
could
do
for
me
since
I
am
down
$1592.08,
he
said
nope.
Said
the
best
he
could
do
is
refund
3
night
of
my
6
night
stay,
still
waiting
on
that
to
come
through,
now
I
am
playing
the
fun
game
of
trying
to
get
in
contact
with
someone
from
corporate...
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