1/5 Yellow D. 9 months ago on Google
Since
when
did
it
become
acceptable
for
a
full
service
hotel
to
not
provide
daily
housekeeping???
Not
only
did
we
find
trash
on
one
of
the
shelves
in
our
room,
and
a
used
coffee
cartridge
in
the
coffee
maker,
following
our
first
night,
we
learned
after
coming
back
to
our
room
that
afternoon
that
the
hotel
does
not
provide
daily
housekeeping.
Front
desk
staff
said
that
housekeeping
comes
every
other
day.
Had
to
request
more
toilet
paper,
tissues,
and
towels.
When
returning
to
the
room
the
following
afternoon,
we
saw
that
the
bed
was
made,
trash
emptied,
and
towels
replaced.
However,
nothing
was
cleaned.
the
mirror
and
especially
the
toilet
were
untouched.
I
again
inquired
with
the
front
desk
staff
and
they
said
that
for
our
3-night
stay,
we
are
only
offered
a
"refresh"
after
two
days
and
the
full
cleaning
will
occur
after
we
checkout.
On
top
of
that,
we
were
told
by
one
set
of
employees
that
foam
pillows
would
be
provided
as
the
basic
pillows
lack
any
kind
of
structure.
Returning
to
the
room,
no
foam
pillows
and
front
desk
staff
said
they
don't
even
have
those.
The
breakfast
offering
is
pretty
weak
as
continental
breakfast
options
go.
Also,
when
we
arrived
at
almost
midnight
the
first
night,
we
had
to
wait
fifteen
minutes
for
anyone
to
show
up
at
the
front
desk.
When
they
did,
they
struggled
to
find
our
reservation
because
it
was
somehow
recorded
under
the
name
of
the
2nd
person
staying
in
the
room
and
not
the
person
who
made
the
reservation.
Several
of
the
apps
on
the
TV,
such
as
the
ones
for
MAX
(HBO)
and
Showtime
were
not
functioning
and
returned
errors.
The
closet
space
is
the
smallest
amount
of
space
I've
ever
seen
in
a
hotel,
and
there
is
hardly
any
drawer
space.
I
would
say
that
you
get
what
you
pay
for,
but
in
this
case,
when
paying
more
than
$500
for
a
3-night
stay,
we
most
definitely
did
NOT
get
what
we
paid
for.
This
hotel
is
an
embarrassment
to
Marriott
and
will
have
us
going
back
to
Hilton
on
future
stays.