I went into the Los Altos store yesterday with my $20 reward certificate in hand. Kevin immediately welcomed me upon my arrival and was right near anytime I had a question. I noticed that the inventory of handbags had been expanded and that some clothing options are also now available. During checkout, Kevin noticed that I had an additional $15 unused certificate in my account which he then added to my $20 one. The staff is definitely great and it’s so nice to see Kevin there year after year. We are so fortunate to have such a high quality shoe store to purchase our shoes from! I even found two pairs of shoes this past summer for my daughter’s wedding!

Kevin W. is the man! I walked in with a weird shoe problem and after a few diagnostic questions Kevin had me at the wall looking at replacement shoes. Adjustment Qs this and that to fine tune what my want is -- then he walks back with shoes and does the fit and rings them up. I was out the door in 25 minutes total. Lesson: Walk in shoes and listen for weird noise before you buy them: every, single, time. Lesson 2: The replacement shoes weren't fitted correctly, they are 'wide' which I had no idea what that meant but it means they have a huge toe area -- Im not returning them again but lesson is this store isn't exactly good at fitting.

My wife, son, and I stopped by on Sunday afternoon and Aaron greeted us. He was very kind and listened to all our questions and provided us with helpful recommendations. He measured our feet and brought out multiple different sizes on the shoes to see which fit best. We all decided on the Hoka brand and really appreciated Aaron's help. We will definitely return here in the future.

Just purchased 3 pairs of shoes after trying on many, many more. The man who helped me was great (sorry I don't know his name)! He was very patient, and made excellent suggestions when I wasn't finding the kind of shoe or sandal I was looking for. Great store!

Great service. I wanted to replace an old pair of sandals but most of the correct sizes and colors were already sold out for the season. But the wonderful sales guy introduced me to a new brand in the right color I would never have found on my own. So THANKS!

I ordered some Uggs for my fiance and actually purchased from Los Gatos accidentally. The staff was friendly and efficient while getting the boots shipped to Los Altos the next day. Shop here, they are awesome, and a lot of great footwear..

Great service. Limited selection for men but what they had was good.

Love visiting this local Footwear Etc. store! Friendly, attentive, competent sales clerks. Great selection. I found some awesome new boots, and the clerk helped find the right fit.