Jia Apartments image

Jia Apartments

Apartment complex Apartment building

😠 Just moved in on Saturday and found a cockroach in the bathroom the next day early in the morning. I submitted a service request right away but the ticket was closed even though I haven't heard anything from the management and no one showed up. I was very happy when i signed the lease, descent onlin... People often mention service, team, living, Daisy,


Address

639 N Broadway, Los Angeles, CA 90012

Website

www.equityapartments.com

Contact

(213) 250-6128

Rating on Google Maps

4.20 (108 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 6 PM
  • Friday: 10 AM to 6 PM
  • Saturday: 10 AM to 5 PM
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: Closed
  • Tuesday: 10 AM to 6 PM
  • Wednesday: 10 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: service (9) team (8) living (7) Daisy (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 M K. 10 months ago on Google
    Just moved in on Saturday and found a cockroach in the bathroom the next day early in the morning. I submitted a service request right away but the ticket was closed even though I haven't heard anything from the management and no one showed up. I was very happy when i signed the lease, descent online reviews and friendly leasing office staff.. But it didn't take that long to experience a nightmare!!
    3 people found this review helpful 👍

  • 5/5 Damaris B. 2 years ago on Google
    If you are looking into moving I would consider looking into Jia Apartments. My husband and I moved here post-covid and I have to say that I am truly happy to have found Jia Apartments. The management team here is great, the General Manager David and his team always replies so quickly to our inquiries. Plus everything is online, from requesting service to sharing comments to our Jia community. Jessie is one of the security guys here and he is so friendly and makes you feel like this place is a safer place with him being here. Also, not to mention the repair team is always on top, Carlos is part of the repair team and if something breaks he comes in and handles it all!! I love this place and the area is so cool, lots of place to eat and walk.
    3 people found this review helpful 👍

  • 1/5 biaze001 University of M. 10 months ago on Google
    I do not recommend living at this complex. During my stay in the Jia apartments, I got extremely dissatisfied with the service and living there, which I then left as soon as my lease was over. every work order that I created for any issues would be ignored. I would have to send many emails, which were ignored and then go personally talk in the office about it. Since they ignore your emails after you are living there already, you will always have to go to the office. This sometimes might be hard as one of the elevators was broken for 9 out of the 13 months I was living there and was still broken when I left. The parking lot is also very smelly, and I do recommend you check it as you will be smelling that every morning. The gym is also not maintained at all and there are never wipes, alcohol or anything there. Finally, the front gate is never there, allowing anyone to enter the apartment and there are a LOT of homeless people around the complex. Once I decided to leave, it was more unlucky surprises. I was told to leave the apartment clean to avoid charges and was still charged a fee for it anyways as they said they do for all apartments. They also made me think that I would receive my holding deposit back but that was not sure. I had many problems with them not following what they said, I recommend you get everything in email to be electronically recorded for future use. This is my review of the Jia apartments, and I can say it was one of the worst apartments I have ever lived.
    2 people found this review helpful 👍

  • 1/5 Calvin J. 8 months ago on Google
    This building has a roach infestation and there is nothing being done about it. I have reached out to LA County Dept of Health and they said their emails are also being ignored. Just ignoring the problem isn't going to make the problem go away.
    2 people found this review helpful 👍

  • 5/5 Suzanne S. 7 months ago on Google
    10/6 Updating my review to say thank you to Daisy for helping me with my fridge and washing machine. She goes above and beyond for her residents and is patient and understanding. Updating my review to say thank you to Daisy for fixing my thermostat for me. She is so professional, knowledgeable and kind and I love living at Jia knowing how much Daisy cares about her residents and community. Jia is one of the best communities to live in in downtown. They host fun resident events, have amazing amenities and are in a great location. Being close to dodger stadium and the 110 is very convenient. The employees are friendly and go above and beyond to help you.
    2 people found this review helpful 👍

  • 5/5 Ali S. 8 months ago on Google
    I've been living at Jia for a couple of months now. I like living here; the proximity of this location is good, parking is easy to find in their gated resident parking garage, there are several elevators within the complex for easy accessibility, other residents are quiet and respectful. The leasing team who helped me, Omeyimi and Chelsey are awesome. They made the move in process easy and fast. For any questions or concerns, Chelsey is always happy to assist. Their service team is also great, they take care of the service requests swiftly and impeccably. Shout out to Daisy for her dedication to provide top notch service. Anyone who is looking to live near DTLA with an easy access to a few freeways, public transportation, comfort, great customer service, and a lot of places to eat and have fun, I'd recommend Jia Apartments.

  • 5/5 G N. 1 year ago on Google
    Daisy, who is a member of the building maintenance team, always takes care of any malfunction in my unit in a timely manner. She is extremely knowledgeable and professional. She executes her work with a high degree of customer service. I hope JIA gives Daisy a raise, she's really good at her job. I feel like she takes care of my home the way she would her own and that level of integrity should be rewarded.

  • 5/5 Kevin P. 1 year ago on Google
    Jia has been a nice place to live with its great location, value, and spacious units. Ever since my tour, Chelsey has been a stellar leasing consultant that helped make the leasing and move-in process smooth. Chelsey and Omeyimi have been so professional by answering all my questions promptly and by addressing any issues that needed attention. They also stand out with their friendliness by making me feel valued as a resident. Also want to provide a shout out to the maintenance team for their quick and helpful service with unit fixes at move-in. Would definitely recommend Jia to others based on my time here.


Call (213) 250-6128 Open on Google Maps

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