3/5 Arvin A. 2 years ago on Google
To
preface
my
3-star
review,
I
want
to
say
the
food
tasted
great,
and
we
will
absolutely
give
this
place
another
shot.
However,
the
store
lost
our
order,
made
our
sandwiches,
and
the
replacement
sandwiches
were
both
missing
lettuce
and
tomato,
despite
both
of
us
requesting
the
sandwiches
be
made
"as
is"
which
included
lettuce
and
tomatoes.
I'm
happy
to
talk
about
the
good
first.
My
wife
and
I
ordered
the
Hungry
Owl
and
Pilgrim,
respectively.
We
both
agree
the
sandwiches
tasted
great.
I
cannot
speak
for
the
Hungry
Owl,
but
the
cranberry
sauce
they
used
for
the
Pilgrim
was
tart
and
sweet.
I've
had
their
vegan
turkey
on
my
own,
and
it
is
a
good
substitute.
The
sourdough
was
impeccable.
Soft
and
crunchy.
My
wife
suffers
from
Celiac
disease,
and
so
she
has
to
put
up
with
terrible
gluten-free
breads
all
the
time.
She
says
their
gluten-free
bread
was
delicious.
We
will
100%
try
this
place
again.
That
said,
we
placed
our
order
on
their
website
and
were
told
the
sandwiches
would
be
ready
in
20
minutes.
When
I
arrived,
the
sandwiches
weren't
ready.
When
I
asked
about
our
food,
they
spent
maybe
5-10
minutes
trying
to
find
out
what
happened.
In
the
poor
woman's
defense,
she
was
juggling
my
problem,
another
guy's
messed
up
order,
and
ringing
up
customers.
(Note:
she
gave
the
customer
a
free
sub
coupon,
and
the
other
customers
didn't
complaint
so
I
imagine
they
were
satisfied.)
When
she
discovered
our
order
was
lost,
she
resubmitted
the
order
and
had
them
made.
I
was
given
two
coupons
for
free
sandwiches
as
a
gracious
apology.
When
I
arrived
home
with
our
food,
my
wife
and
I
discovered
neither
of
the
sandwiches
had
lettuce
or
tomato.
I
know
mine
was
vegan
however
because
we
had
previously
purchased
the
same
vegan
turkey
from
the
store,
so
no
worries
there.
Otherwise,
the
sandwiches
tasted
great.
I
am
not
holding
it
against
the
woman
who
helped
me
(who
I
imagine
was
a
manager).
She
did
her
best
despite
being
flustered.
She
was
a
one-woman
show
and
did
amazing.
I'd
give
her
10
stars
if
I
could.
Thank
you,
kind
lady.
TL;DR:
Food
was
bomb
and
the
staff
were
exceptional,
but
they
lost
our
order
and
messed
up
the
replacement
although
they
did
provide
two
"free
sub"
coupons
before
I
left.
Their
gluten-free
bread
is
delicious.