Definitely an old hotel. The pictures on the website have to be from a different Marriott. Everything in my “suite” is damaged. The website lists free breakfast, a gym, and a pool but upon check in guess what? None of that is available due to renovations. Almost like that should be listed on the website. The dishwasher has rust inside and the view is just staring directly into another hotel. No vending machines but there is a small store called the market you can buy snacks from, although most times I’ve tried it is severely under stocked and I can’t purchase what I would like. The front desk is very helpful and friendly. The Marriott across the street looks much nicer and has a pool.

Bad service! If you’re renovating most of the hotel space, you should either shut it down or advertise it on your website. There’s no way for the customer to know that most of the amenities are out of service. There‘s not even a complimentary water that they offered when we arrived. They have a fridge next to the reception area, for the customer to buy the water when they check in.. Are you kidding!! Breakfast was supposed to be complimentary, and they have these brown bags packed on a table next to the exit for us TO-GO… with dry as hell egg sandwiches that they got from god knows where. C’mon! you’re in the hospitality industry, with Marriott brand name. DO BETTER!

We booked this hotel for a family vacation trip, and we were extremely disappointed by this hotel. First of all, the hotel was under renovation, they didn’t even mention it on their website or on Booking. The laundry room, the gym as well the dining room were closed. That is to say, we had to eat our “breakfast” (cf. picture below) in our room. Not to mention the fact that we chose this hotel for the “included breakfast”. The staff didn’t even apologize for the inconvenience. I just want to spotlight the dishonesty and the roguery of the hotel not mentioning this on their website. This hotel remains expensive, and the service equaled to a 1 star-hotel service. On top of that, our room was very dark, not that clean (the shower for example) and our freezer didn’t even work for ice cubes. In addition of this, the elevator didn’t work correctly. It didn’t go up to the right floor, that means it doesn’t synchronize with the floor you asked for. On top of that, if the stairs were not convenient and safe as they don’t connect to every floor by only on staircase (What if there is a fire emergency?). Then, regarding the safety measures, the hand sanitizer was empty in the elevator as well as in lobby. The location and the parking were the only positive things of the journey. I took time to write this review, but I don’t want any other person to live this experience in this hotel. I do know recommend this hotel at all, the quality doesn’t match the price. The renovation will last a long time.

This hotel is a tough one. The rooms themselves have been updated to varying degrees and are generally spacious, and the kitchenette is a great feature, but overall the hotel still looks and feels rather old and dated. This is especially true relative to other comparable level Bonvoy properties. It's long past time to replace the awful old-school in-room coffee makers with a Keurig, for example. [Pro tip: the tiny coffee mugs they provide are too small for the coffeemaker (i.e., the mugs overflow every time).] I appreciate the small but functional gym despite its dungeon-like location in a hot, windowless room (with no air circulation) two floors beneath the lobby. Note that only one elevator provides access, but the staff never mentions this at check-in. Included breakfast is always a nice feature, but the quality and selection here pales in comparison to the aforementioned comparable level Bonvoy properties. The staff are also barely attentive to items needing replenishment. If you have any degree of dietary restriction or generally want to eat healthy you'll immediately be reduced to about 20% of what's available. Coffee in the lobby is mediocre but a nice bonus and convenience. My room had multiple visible stains on the carpet, the operable window (with no screen) was creaky, very little lighting in the living area, and housekeeping left the shower's body wash dispenser completely empty which I obviously didn't know until mid-shower when it was too late. That my room faced a busy street (including sirens and late-night drag racing/blaring car stereos) isn't the hotel's fault per se, but it was noisy enough to interrupt my sleep. Staff is always very friendly and eager to help. Check-in and check-out are quick and easy every time which I really appreciate. Parking is way overpriced, and be forewarned the only way to access self-parking from the hotel is via a door at the far end of the 4th floor hallway. This is true regardless of the floor on which you park. So it's a mixed bag here. It's not cheap to stay here by any means, but it's typically $100-150/night less than the Marriott across the street. For that savings it's worth putting up with all the negatives. Still, every time I leave thinking I should have gotten a bit more for the money. Bottom line, I wouldn't hesitate to recommend this hotel for the price point relative to others in the area, but don't expect this place to do more than meet your most basic of expectations.

Great location. This location does not have a bellman, so you need to unload and load your items upon arrival and departure, and carry the items yourself. The valet will not help you. There was lots of construction being done, and as a result only one elevator was working so be prepared to wait a good 5 minutes to get the elevator. Also, the amenities were no where to be found, and the front desk wasn’t so friendly in navigating me there. Water would constantly spill out of the shower, and I would highly NOT recommend getting a studio room. The showers were insanely small, and the *loud* sink was outside of the bathroom. During my second day of stay, I went to ask the front desk if she could move us to another Marriott given all the construction, and she that she couldn’t move us, but if we wanted to check out and find our own hotel, she wouldn’t charge us a check out fee. Breakfast was solid, but for the amount that they are charging, I would pay a little more and sleep elsewhere. I was baffled by the final total of my stay. Pricey!

This was my second stay at this hotel. This Residence Inn has extremely accommodating staff and is in a great location. This is a quiet hotel with wonderful kitchenettes, everything was spotlessly clean. It is super convenient to have both cold and hot breakfast selections each day (I only wish the hot food selection was more diverse). If you need peace and quiet, this is the hotel for you.

This is my new go-to place when I visit LA which is often. The location is ideal. Lots of restaurants are very walkable. The property is newly renovated and the gym and yoga room are perfect. What makes this hotel extra special, however, is the customer service. During my most recent stay in December, Analyn at the Front Desk and Richard, the manager, went above and beyond to ensure that I had a great stay.

The moment you walk in to the lobby it smelled like mildew and funky gym bags! The parking is a nightmare, 42 dollars for parking!!! Unaccommodating for disabled people. There is only one access point on the roof to the hotel in the self parking garage. The room wasn't any better. It smelled like funk and other smells I can't quite describe. The room looked and felt dirty even after I wiped it down with Clorox wipes. Lipstick on a pig, and run down, room was also constantly dark no matter the time of day. Next time I will listen to the reviews, we won't be returning to this run down hotel. Look elsewhere.

BE AWARE that this hotel is under construction, so NO BREAKFAST, NO GYM, just lots of construction noise and mess everywhere...and you will get a cute brown bag with a bagel and a mini OJ as your breakfast. Wi-Fi is also a big joke! I guess they want you to pay $9.99 daily if you’re working remotely?! Super slow internet connection!! If you lucky like me, you will get. room with a hear view of nothing as well. I am not sure who runs this hotel, but might as well stay at an Airbnb. This is a waste of money, not a good value at all.

We always stay at Marriott properties, mainly Residence Inn. Dissapointed in this one. Gym and laundry still in renovation so not available. And no hot breakfast buffet like all other Residence Inn have. Breakfast is a brown bag with a pastry or with a sandwich. Poor valet guy was the only one working the valet station, sweating and running non stop to try to keep up with customers. Rooms were nice and clean.

It's the 90's decor and beat up rooms. I'm here for 2 months (work) & it's company paid. The gym, whirlpool, and pool are all closed due to remodeling- so it's false advertising on their site. The "hot breakfast" is a cold breakfast brown bag (literally). The laundry is C Level, 1 elevator, and you walk through a sort of construction to get there. 1 washer & 1 dryer doesn't work. They select who they give glasses of wine or champagne to upon check-in. I guess the working class doesn't apply.🙄 I would have expected more from Marriott, and the lies are glaring. Being moved to a different hotel tomorrow, thankfully. How this hotel has 4.3 stars I'll never know from the state it's in right now.

Very disappointed in our first stay in Beverly Hills at this hotel. Upon check in we found out there was no pool or exercise room due to construction. The only bathroom we could use before check in was down an elevator in the basement and it was in disrepair too. The elevators were creaky and old and took forever to work, so we used the stairs. Our room was a disappointment too, with a very uncomfortable sofa sleeper and a tv that did not work in the bedroom. I asked for a cleaning from the housekeeping service which never happened. Breakfast was only corn flakes or a breakfast sandwich. Valet was expensive and a tight fit to pull into the garage which was dangerous, with so many cars, and we had to wait quite a while to get our car out. Not what I would expect from a Marriott, especially one in Beverly Hills. I usually love my stay at Marriott Hotels and Residence Inns. Wished we had stayed somewhere else.

Really appreciated this place and was surprised by the quality and value. Rooms were comfortable. The valet guys are super friendly too. Pillows were awful so bring your own. But otherwise, nice place.

We stay at the Residence Inn adjacent to Beverly Hills on a semi-regular basis. Rooms are comfortable but some of the room layouts are a bit funky. The hotel was originally a hospital so there's a lot of variations in room layout. The hotel is transitioning into a more boutique kind of hotel and will most likely no longer cater to the type of guests that preferred to stay at Residence Inn type of lodging.

Overall one of the best stays I've had in this area Cedar Sinai area. The check-in was probably the toughest part but everything else was fine. The rooms were very modern and clean. I enjoyed the stay. The tv was able to connect to Netflix and other apps but had a banner demo that kept popping up and couldn't turn it off. Overall quiet. I definitely recommend staying here as you get the large fridge and other amenities of home away from home. Some quirks but in the end a great stay.

Under reconstruction!!! No amenities. No pool or places to sit outside. No lobby. Breakfast is a little bag of junky cold takeout. Elevators SLOW in huge building. Would not stay again until remodel done!!!

I have stayed here twice this year. They Staff is great. They are transitioning to be a Signature brand of Marriott called Burton House. Love to amenities. New laundry facility and onsite workout room. Full kitchens with stove top. 24hr market at same intersection.

This hotel is currently under renovation. We were not made aware of this when booking from Expedia's site as it wasn't stated or made apparent. There is construction noise and the front lobby is a make-shift operation. You should know that a regular breakfast is not being offered; instead they have some minuscule grab-and-go options (e.g., small brown bag with a single serving box of cornflakes, a half-pint of milk, a juice box and a banana). There's no food for sale to heat up in your room as in other Residence Inn locations, but there is a Glatt kosher mini-mart across the street. The staff are friendly but services are lacking. Rooms are a bit run down and beat up (hence the renovation) but they're adequately clean. The kitchenettes are minimally stocked but (a big plus) the ice-maker in the fridge actually worked. We loved the location as it was close to family who live in the neighborhood. We look forward to the fully renovated version of this hotel and we would have no problem staying here again in the future, even during the renovation.

Very nice staffing. I was here for 9 days, even though they are currently renovating it's still a good place to stay. Rooms are clean and big. My only complaint would be the elevators are slow as a mule pulling a 200 car freight train.

Look elsewhere. If I wasn't required to be here by my company for work, I would look elsewhere. In the rooms, the kitchen leaves much to be desired. The burners on the "stovetop" are tiny and barely get hot. I was waiting forever for a pot of water to boil on high heat. The dishware is also comically small; if you want a cup of coffee in the morning maybe the mug can hold an espresso shot, but little else. Housekeeping has been a wreck, leaving residue, used rags, and other gunk lying around the room after "cleaning". One member of my company checked in and found hair all over the bed! The amenities leave a lot to be desired. The "fitness center", if you can call it that, is in the sub-basement next to the boiler. It's sweltering in there! Plus, there is not nearly enough equipment for more than one person to be in there at a time. Plus, the front desk does not communicate or record requests. I had a request for something to be done before check-in, as I would be arriving very late at night. It wasn't done, and they tried to pin the blame on me, despite repeated calls beforehand assuring me that things would be done. The elevators are the slowest things I have ever seen. I got tired of waiting for 5+ minutes each time I needed one, so I soon just took the stairs. Which, by the way, are an absolute maze to get back down to the lobby with! Add that in with the current construction, and I would not be looking to come back to this place. Ever.

Excellent hotel. The room was very clean, the bed was firm and comfortable and the staff was outstanding. Mr. Hernandez and Anna at the front desk were excellent. I spilled water in the refrigerator. Staff immediately cleaned it. Microwave, oven, and refrigerator in my room. AC is controlled by the renter. Great location with lots of restaurants nearby. Parking is a little expensive. Valet parking is a little more but worth it.

This hotel is tough. Internet connect is too slow for remote working or streaming. It worked fine when we checked in and then dropped off the speed to completely useless the second day and on through for the remainder of our stay. Housekeeping was so noisy out in the hallway on the 4th Floor and that kicked off around 8:00 a.m. - banging and letting the door across from our room bang and bang over and over. Staff morale appears terrible at this hotel. Almost no one looks at you or even makes an attempt at friendliness. Breakfast staff were the worst. Guests have to ask them to refill empty containers during the morning meal. They mostly stand and talk to one another (two ladies) rather than attending to the food or cleaning the tables. The hotel was not like this in the past - very disappointed. Shaking my head!

If you need to be nearby, you can't beat the location. Our family lives in Crestview, about a mile and a half away, so it works for us. The service is fine, though using the self parking garage is a little funky: no elevator. You can use the hotel elevator to get to the fourth floor crossover, then walk down, or park at the crossover. The decor is strictly Residence Inn. If you're expecting something special because you're in Beverly Hills, you'll be disappointed. The Residence Inn breakfast is fine, though no scrambled eggs or link sausage. Breakfast sandwiches, corn muffins with vegetables, etc. The pastries included a very good blueberry scone, though, and the coffee and orange juice were very good, too. We were on points so I can't comment on pricing.

The room was extremely clean. Convenient location and the most helpful/dedicated customer care. The operation manager Mayra Vasquez and Richard Hernandez went above and beyond to resolve my concerns. I am thoroughly impressed with the level of professionalism and services they provided .Thank you!

Room with kitchenette, dishwasher, bathroom. Very quiet bed was not as firm as I like but slept good. Nice sized TV with free showtime and Netflix; not sure what other stations were free. Location is excellent, close to Beverly Hills as well as other tourist destinations. Employees are excellent, very customer service oriented. Free wifi and breakfast. Parking is available for a fee - $57.00.

Great location, property and staff! I found this hotel perfect for my recent trip to BH's. From my arrival to check-out, all the employees at this property were friendly and helpful....especially the parking valet, Jerome. He did a great job of providing me with local information, keeping my car safe and making sure my car was always available to meet my schedule. Thanks Jerome for making my visit special.

We had an amazing stay here in January of this year, this time unfortunately not so much. Starting on a positive note, the valet was very friendly and professional! We were also checked in by a friendly staff member who stated she was upgrading us to a King room (I thought I had actually booked a king room but wasn't sure). As a titanium member, I never expect upgrades but it is always an appreciated surprise when it happens. The first thing we noticed was that the room was very small with the only window facing windows in the building next door. We aren't picky and were not planning on spending a lot of time in the room so we settled into the room for our stay. At 9am the next morning we heard loud drilling and other power tool noise and loud voices coming from the room next door at the end of the hallway. Our room was second to the end. I walked in the room to find a construction crew tearing out the room. One of the workers stated that they were scheduled to work on it all weekend. We approached a staff member at the front desk on the way out to breakfast and asked if he could talk to a Manager regarding another option for us. He said he would. We returned early afternoon and he was gone so we again spoke to another staff member. She said she would talk to a Manager and get back to us. We did not hear from anyone that day and the workers had stopped for the day so we let it go. Next morning 9am sharp they were back at it. I called and spoke to Mayra the Manager on duty and she stated the staff member who checked us in had noted in her notes that she had told us about the construction. That was an absolute mis-truth. We would not have spent our vacation in a room with major construction going on next door. She then asked why we didn't talk to anyone the day before. I told her we talked to two different Staff members. She offered Marriott points for our trouble - we settled on one night complimentary parking but felt that both nights parking should have been comped. That personally will be our last stay at this property but do again want to end on a positive note and say we have had very nice stays here in the past. We are just disappointed any property would move guests into a room next to major construction when the they clearly had other options for us.

Rooms are clean, but it's a very old hotel. Lobby and old elevators smell musty. The gym is way down in the basement, and you can only access it by taking the elevator on the left. Normally, I would have no issues requesting bottle water for Marriott properties with Platinum status, but staff did not give it complementary for the second day of my stay. Stay at the AC hotel, it's s much better.

We chose this hotel since it had suites with a full kitchen and we were staying for a week. When we arrived, nobody helped us with our bags until wife pushed the rack into the lobby while I parked the car in a parking garage down the road. When she made it past the front desk someone finally offered to help bring them to our room after apologizing for the lack of service. When we got to our room it heavily smelled of cigarette smoke and the bathroom toilet had urine all over the seat so the hotel ended up upgrading us to a king suite for the inconvenience. There are no public ice machines, no coin machines for the laundry and the ATM machine was broken when I tried to use it. All in all, I have to say I am not impressed with this place and won't be staying here again.

If you are in LA for a Hollywood tour, then this is not the best place to be in. It is almost 20 mins to 30 mins drive on Uber to Dolby Theatre. The breakfast is pathetic. Few items and people fighting to get a hold of leftovers. Stay in the downtown area and you can take the metro to the highland station.

I believe this place started off amazing, but there are upgrades that are needed. The rooms are spacious and clean. However, we noticed there are some items in the room that need repairing. The hallways also need some touch ups. The breakfast is a little disappointing. They do provide some hot options (scrambled eggs, sausages, etc.) but the quality is pretty low.

I liked the location, the room and shower was nice but it was jammed the first morning I needed to shower. Also, please stock up on water through out the day as it finished when I wanted it at night. I also ended up having some weird bug bites on my body. Please check your rooms to make sure there are no bed bugs in hotel rooms

Very clean room. Be sure to request a room away from the elevator. Beds are moderately comfortable. Staff is friendly and helpful. Hotel is within 30-minutes walking distance to the good restaurants and shopping. Rates are reasonable, but parking is expensive- $49 to $57 plus tax per day, depending on whether you self park or use the valet service.

Checked-in today, so far so good, will update my review when i checkout if anything changes. Pros: location, very close, ubering/ lyfting is very affordable, breakfast is included, very roomy, with the fully equipped kitchen this place does feel like a studio apartment. Kitchen has pots pants cutlery a toaster microwave dishwasher dishes cups mugs an electric range. The thermostat is super easy to use. Wifi works well. Cons: no complementary water bottles, the bathroom sink is super low, it’s breaking my back

good hotel room and service but like 2 mights in the bathroom had smoke smells coming from the vents on the roof, pretty sure the person above our room was smoking and that was definitely not the best experience. also the hotels breakfast and food overall available is not good fyi

Room was good for two but sofa bed was not very good for the third. Staff are friendly and helpful, but short-handed. Breakfast was pretty good, scrambled eggs were very good.

The valet Here is legit if I'm staying at 1 place in Los Angeles for work. You best believe it's the residents in by marriott in los angeles. Also the breakfast here is delicious. Trust me, you can't go wrong with the residence in my Marriott. This is one of their higher end hotels. Close everything in los angeles too. Is super central. I think I might actually take a little vacation over here sometime. Also a big thank you to the Housekeeping team. I spill orange juice everywhere and they came and clean it up in no time.