5/5 ed c. 4 months ago on Google • 7 reviews
genuine,
trustworthy
and
sincere
customer
care
I
was
shopping
for
a
Diamond
Tennis
necklace
for
my
wife
as
a
gift
for
our
30year
anniversary
and
ran
across
a
review
that
mentions
Gem
jewelry.
I
almost
bought
from
another
online
retailer
for
the
lowest
price
but
found
the
reviews
that
mentions
that
clarity
of
diamonds
was
not
as
it
was
declared
on
their
website
and
customers
were
returning
their
purchased.
I
have
gone
to
all
the
local
jewelry
shops
but
have
never
found
a
good
price
for
the
item
I
was
looking
for.
Since
Gem
website
mentioned
30
percent
off
during
the
cyber
week
and
the
address
on
the
website
reflects
a
location
in
Los
Angeles
that
I
can
drive
to,
I
decided
to
give
them
a
call
since
I
was
never
a
fan
of
buying
something
expensive
online
especially
jewelry
without
seeing
it
firsthand.
I
spoke
to
Joe
and
mentioned
to
him
that
I
would
like
to
visit
the
site
and
looked
at
the
necklace
to
ensure
that
I
like
it
as
I
was
hesitant
on
buying
it
online
due
to
the
risk
of
not
being
able
to
get
a
refund
if
I
was
not
happy.
Joe
had
mentioned
that
to
secure
the
sale
price
that
I
would
pay
now
and
I
can
come
over
the
site
to
the
looked
at
the
necklace
and
if
I
am
not
happy,
he
will
refund
me
my
money
in
full.
I
also
mentioned
to
him
that
If
I
do
like
the
necklace
that
I
would
need
it
in
17''
instead
of
16''.
He
even
said
that
If
I
serious,
he
would
comp
the
upgrade
to
the
17''
inches
since
it
will
have
more
diamonds
so
the
Necklace
would
increase
in
karats
without
extra
charge.
I
made
the
purchase
over
the
phone
and
made
an
appointment
with
him.
When
I
arrived
at
the
site,
I
found
Joe
to
be
very
sincere
and
genuine
about
everything
he
said
to
me
on
the
phone
was
true
and
accurate.
First
of
all,
the
Necklace
was
truly
beautiful
and
the
brilliance,
clarity
and
color
was
truly
amazing.
Everything
he
promised
including
the
upgrade
was
honored.
I
brought
my
wife
with
me
so
she
tried
on
the
Necklace
but
found
that
the
18''
would
fit
her
best,
thus
I
had
upgraded
to
the
18''
and
best
part
is,
Joe
made
me
a
really
good
deal
since
I
needed
to
upgrade
to
the
18
inches.
Luckily
there
was
one
18''
inch
necklace
that
Joe
was
able
to
give
us
which
saved
me
a
trip
as
I
would
have
to
return
if
he
would
have
to
get
one
made.
Joe
is
certainly
one
of
the
most
genuine
persons
I
have
ever
met
and
truly
trustworthy
which
is
hard
to
come
by
in
this
business.
I
will
certainly
go
back
to
Gem
Jewelry
for
their
quality
and
great
pricing
and
honesty.
They
might
not
be
the
lowest
price
in
the
market,
but
they
have
good
prices
and
the
quality
of
products
and
people
makes
it
more
than
worth
it's
value.
Thank
you
so
much
Joe
for
making
my
wife
very
happy
today.