5/5 Michael R. 6 years ago on Google
As
customers,
we
hate
stepping
into
those
jewelry
stores
where
you
get
mauled
and
pressured
by
sales
piranhas
but
upon
immediate
first
impression
I
could
tell
this
place
did
not
have
this
setting.
Johnny's
father
Edmund
and
another
young
gentleman
Christian
were
just
some
awesome
personable
folks
whom
we
had
a
lot
of
fun
just
laughing
and
conversating.
I
came
in
searching
for
a
cuban
link
gold
bracelet.
Low
pressure,
informative,
and
a
keen
intuition
based
on
your
budget,
they
gave
me
an
overly
generous
price
on
the
best
cuban
link
they
had
in
stock,
14k
7mm,
plus
a
free
same-day
expedited
custom
sizing
service
just
so
that
I
could
walk
out
the
store
that
day
wearing
it.
After
a
few
days,
I
decided
I
wanted
to
upgrade
to
18k
and
thicker
(10mm)...
however,
since
I
live
in
the
bay
area
and
this
upgrade
had
to
be
a
special
custom
order,
I
thought
this
process
would
have
me
jump
thru
hoops.
I
could
not
believe
how
Johnny
(the
owner,
and
Edmund's
son)
made
this
complex
process
such
a
smooth
customer
experience
through
extremely
fast
response
times,
complete
transparency
on
processes
and
frequent
status
updates
via
email.
When
the
custom
piece
was
done,
he
even
face-timed
the
finished
product
to
confirm
if
I
was
happy
with
the
result.
On
top
of
that,
he
cut
me
an
outrageously
good
price
offer
for
this
piece
(my
family
owns
a
jewelry
store
in
Florida
and
they
confirmed
his
generosity).
Johnny
went
even
further
to
throw
me
in
a
free
appraisal,
a
beautifully
exclusive
blue
finished
wood
bracelet
box,
and
even
threw
in
free
2-day
insured
shipping
to
my
address.
These
people
do
exist
:)
In
the
end,
I
came
out
with
phenomenal
piece
of
jewelry
and
quality
piece
to
last
a
lifetime.
Gold
Empire
Jewelry
earned
every
bit
of
this
long
winded
review,
if
you're
a
customer
like
me
who
researches
reviews
before
going
in...
do
give
these
guys
a
visit
and
I
hope
you
find
as
pleasant
an
experience
as
I
did.
I
highly
recommend
their
business
and
will
be
coming
back
to
them
for
myself
and
referring
my
family/friends.
5-stars
all
around,
product
and
service.
Well
done.
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