1/5 Chris E. 1 year ago on Google
If
I
could
put
0
stars
I
would.
Absolutely
terrible
service
with
incredibly
rude
and
ignorant
staff.
Added
to
this,
the
food
was
absolutely
diabolical.
Starters
all
fine,
the
real
disaster
began
when
the
mains
arrived.
Waited
an
hour
and
20
mins
for
our
meals,
8
of
us
eating.
Of
the
8
of
us
eating,
the
meals
came
out
in
phases
and
not
all
together.
5
of
us
had
steak,
and
4
of
them
had
to
be
returned
due
to
being
over
cooked.
We
all
asked
for
medium
rare
and
all
of
the
steaks
were
>well
done.
The
other
orders
were
burger
x2
and
ribs.
The
ribs
came
out
with
the
steaks
however
the
burgers
took
another
40
minutes
after
the
initial
steaks
were
served
to
come
out!
We
all
sent
our
steaks
back
and
asked
them
again
to
make
it
medium
rare,
during
this
time
they
sent
out
the
sauces
for
the
steak,
which
all
turned
cold
and
had
a
skin
on
the
top
by
the
time
the
new
steaks
arrived.
One
of
the
sauces
was
supposed
to
be
mushroom,
and
ended
up
as
peppercorn
which
the
rude
staff
insisted
was
mushroom.
The
results
of
the
new
steaks
were
a
mix
between
medium
well
and
blue
(fillet
-
see
photo).
The
burgers
arrived
AFTER
the
second
set
of
steaks
arrived,
a
total
of
2
hours
after
initially
ordering.
Whilst
waiting
2
hours
for
our
meal,
we
asked
for
another
round
of
drinks,
which
either
arrived
full
of
ice
(not
great
in
a
beer),
or
never
arrived
at
all.
Service
was
very
slow
and
inattentive.
The
real
chaos
came
at
the
end
of
the
meal,
when
we
informed
the
staff
we
wouldn’t
be
paying
full
price
for
the
shambolic
meals.
Of
the
8
mains
served,
only
1
dish
was
fully
eaten.
A
woman
dish
runner
(who
claimed
to
be
a
manager)
began
arguing
that
the
peppercorn
sauce
was
mushroom
etc
before
asking
for
back
up
from
another
‘manager’.
The
other
manager,
who
couldn’t
keep
up
with
his
own
lies,
told
me
that
my
blue
fillet
steak
was
‘medium
rare
in
Spanish’,
and
whilst
I
pointed
out
my
friends
over
cooked
burger
(again,
supposed
to
be
medium
rare),
he
argued
that
there
was
nothing
wrong
with
it.
He
then
lied
through
his
back
teeth
saying
he
was
a
trained
chef
and
that
the
food
was
perfect!!!
He
then
insisted
that
we
paid
in
full
or
he’d
call
the
police.
So
much
for
the
customer
is
always
right!
Would’ve
had
absolutely
no
qualms
paying
full
price
if
the
food
was
actually
as
advertised/as
ordered,
but
this
absolutely
shambolic
restaurant
will
surely
close
down
soon
with
service
and
food
as
bad
as
this.
Avoid
avoid
avoid
at
all
costs
-
a
terrible
end
to
our
last
night
in
the
canaries.