I'm a bus driver, my overlay is going to be 12 hours and I requested a late check out. Instead of being understanding and allowing me to stay at a later time, they were very rude to tell me no I have to be out by 12 pm because they have to "clean the room." So now I have to sit on a bus for 8 hours and sleep across the hard seats. Every hotel I've stayed at has been understanding about my overlays and allowed me a 3pm check out, but this hotel just made me feel a burden and profit is greater than customer service, because they have to "clean the room". When I checked in the day before around 4 pm, they still weren't done cleaning their rooms that they booked dirty rooms to the students I transferred, and they had to wait till they were clean. I'm sure one room with a late checkout wouldn't have done any harm.

This hotel was completely adequate. I hope that doesn't sound disappointing, because it's not. When you're tired and go to a random hotel, the last thing you want is a surprise, and I've had quite a few surprises. The rooms were clean. The water and fixtures all worked. There were no funny smells. The included breakfast was nothing special, but it tasted fine and had a good selection. The staff was polite and knowledgable. I was not looking for a mind-blowing experience. I needed a comfortable, predictable place to sleep at a decent price, and that is exactly what I got.

We stayed here two days. Positives: free breakfast was very good, they include Decaf among their coffee selection. super clean beds, sheets were very white, and the mattresses felt brand-new. The room was large, had plenty of space for all of our suitcases and other items. The elevators were up to date and operated perfectly. The staff was very friendly and attentive to our needs. There was no waiting at any time during our stay. The tv and cable feed worked excellent, and had a true guide and free HBO channels. They provided plenty of pillows. The bathroom was very large with plenty of counter space for all of my wife's stuff and mine. Negatives: the only down side was on day two when all three of their hot water heaters failed. So we had to hand wash with cold water. We still gave them five stars because they arranged out remaining stay at a sister hotel across town, and gave us a discount for our remaining days.

We stayed a night here on our National Parks Road trip though Colorado, Texas, and New Mexico. Will, at the front desk, was AWESOME! Great hospitality. Cozy beds. The buffet staff was super friendly and helpful. Overall a good stay!

Will was so helpful. We booked this venue for a training. We arrived and it was evident the staff had not been told of our needs. Will fixed everything. So polite and attentive! We looked forward to having him in the morning to take care of us! He helped us set up to assure everything went off without additional hitches!

This Hotel SUCKS!!! Reserved two rooms & confirmed late check-in. They gave one of our rooms away to a "valued member". No heat. Room was 64 degrees all night. Customer service sucked as well. Good luck to anyone who tries to stay here. Also, NO CURB CUT at back of hotel. Can't access with wheelchair. No hot water. No hair drier.

We (seven of us) stayed at this hotel on December 17, 2022. The rooms were nice and very clean. The beds were very comfortable. The breakfast was excellent. The staff, including the breakfast workers, were courteous and helpful. We had a great stay!

Terrible location. Homeless people, tents, tarps up all over the area. I was told it was because of covid. WHAT? Asked staff if it was safe here and was told yes. My room was over the party room and the music literally shook the floors with the bass. AND it was a baby shower. Yikes ! I stay mainly in Hampton Inn's and I will never stay here again. Unsafe area. Not worth the money.

Danielle, was amazing! We had a very bad hotel and experience previous to coming to this hotel. She got us in within a decent time frame and worked with us. She went above and beyond to help us and make sure we were okay. As for the hotel; rooms are very clean, even under the sinks and bed. Bedroom are huge, king and queen. Bathrooms are nice. Very nice gym and pool area for kiddos. Has security as well. Food in the morning, hot so good, had omelets and all kind of goodies! All staff was amazing and nice, kitchen staff was very helpful as well! Thank so you much Danielle for all of your help and being so positive for us, also the jokes! We all love them and the food recommendation spots, we can't thank her enough!

We stayed one night on the way to Tucson. I thought this was a great hotel!! Very nice inside and a great breakfast spread! Super friendly staff. Affordable! Indoor pool and hot tub was nice. No complaints! Dog friendly too so was fun seeing a lot of fur babies!

EDIT! bringing my four star to a 1 now that I’ve been here for two days. Getting stuck in the elevator only to find out that happens often. Staff out of uniform I can’t even tell who works here. The beds are extremely uncomfortable- people with back issues- stay far away! And the pillows are like half empty bags of rice. Everything is itchy. I’ve never slept so terrible. I’m not sure what to make of this location or my experience. Upon arriving- the staff did an excellent job getting me checked in and I don’t think it took more than five minutes from the time I entered to the time I got in my room. The living area in the room was clean, and I saw no signs of uncleanliness. I was very disappointed by the smell of the ac when it ran- it smelled like rotten eggs which at first was concerning. The bathroom tile frankly looked like it was half way through demolition. All the grout was torn up and the tiles have exposed sharp edges- VERY dangerous. Loose tiles wobble when walking as well. I can’t say anything else negative about this place so far. Breakfast was solid and they offered cheese omelettes, waffles, sausage patties and more! The location itself isn’t very desirable as everything seems to close earlier than my six year olds curfew. People fighting at the circle k near by also wasn’t impressive. (I shouldn’t hold that against the hotel but location is important when you’re bringing your family along and want to feel safe). Then again- I don’t think Albuquerque itself is a desirable location (sorry not sorry). I think that’s about all I have to say. Keep up your great team and breakfast and fix the safety issues and you’ll be the best hotel in the area! I originally was going to give three stars- but I will give four considering they did let me know renovations were in progress.

Got there later in the night about 8pm and they had availability and even took $10 off my room. Front desk was very kind and compassionate when we checked in and when we checked out. We were traveling cross country and last minute decided to stay in Albuquerque and there aren’t too many good hotels around, so this one was a really good find. The pool and whirlpool were really great. The beds and pillows were so comfortable. Had a full breakfast buffet and vending machines. I would recommend staying here if you have a last minute stay or even if you’re in town visiting.

Excellent place to stay! Very friendly workers at the front desk. They offer you water when you check in, and they are accommodating. The room was large and had a comfortable bed. My only complaint would be that the air wouldn't stay kicked on, and without it, the walls are thin. You can hear neighbors and the people in the parking lot very clearly. This may have been something that I just couldn't figure out, so I wouldn't hold this against them! Breakfast was delicious and fresh.

The rooms were very comfortable and clean! The pool was open at 7 am. Perfect to take the kids for a swim before our adventures for the day. The staff was amazing, my girls accidentally left some things that were very important to them. By the time we realized we left them we were almost back home. We were trying to figure out how to make another trip to collect the items. The staff got me in touch with ups who picked up our stuff and shipped it to us. This will definitely be our go to hotel from now on when we visit Albuquerque.

Booked a room a week in advance, when me and my pregnant wife arrived, we were checked in and then sent to the top floor to a room that we couldn’t enter. After multiple trips up and down, we finally asked for a refund since it had been an hour without us able to enter our room. We were denied our refund. I just want my money back since it was not my fault that I could not enter my room it was technical issues. And then to top it all off, I got stuck in the elevator on one of my trips back up to the locked room. Very upset.

So glad we only needed to stay here 1 night to get some rest. We stayed on the 2nd floor and the floors were so dirty my kids feet were black, stains on the bed sheets, sticky mess on the nightstand obviously it had not been cleaned. Cleaners need to be retrained or fired all together. The room felt like it was falling apart. Only plus was the convenience of location, but even with that we would never stay here again.

This was by far the most disappointing Hampton we have ever stayed in. The hotel had shoddy construction and the walls must be paper-thin. We could hear the people upstairs walking around, and it sounded as if they were about to come through the floor. In the room next to ours, a small dog kept yapping. There was no clock in the room, and no electrical outlets on the nightstand (like modern hotels have). Water pipes were very noisy when using the shower, and the hair conditioner did not come out of the dispenser. We were on the 3rd floor, and when we went to get ice, the machine was broken. When we called the front desk about it, we were told we would just have to come to the first floor if we wanted ice (no apology, no offer to bring some ice to us). One of the elevators was nonfunctional, and previous reviews indicate it has been broken for weeks, if not months. At checkout, the person behind the desk generally asks how our stay was, and thanks us for choosing Hampton. But not at this place. The general impression is that nobody really cares if you stay there or not, let alone offer to HELP if you have a problem (like no ice or tissues). And what REALLY bugs us is that this is THE MOST EXPENSIVE hotel we have EVER stayed in.

What a sh#+h013 this places was. The tiles in bathroom floor were loose. The hotel smelled like body odor. There are homeless people all around the hotel. No luggage carts. I saw a lady using one and I had been waiting 30 minutes and she claimed she found it in lobby. That is where I was waiting. I saw several older people carrying their own luggage to the car because they couldn't find a cart. I asked at desk about carts and he said he was sorry. He was sorry I agree. The staff did give me directions to a nice restaurant and my car was not broken into so not everything was bad but still worst Hilton I have seen so far.

The hotel and our room were well appointed, bright and clean. We would definitely stay here again. Although the hotel is located off of I-40 it is kind of hidden behind another hotel and was not easily spotted. (We were heading west bound in I-40 -- don't know if that makes a difference). The staff were polite and helpful; however, heads-up about extra pillows: they will only give you two. (Not the biggest deal but was surprising)

Not sure if the area that the hotel is located in a bad area but it's at the end of a dead end and the few other hotels before it seem to have a bunch of homeless people. Within the hotel it seemed fine. The check in was smooth, just a little warm in the lobby area. Breakfast was good.

We had a few problems with the room and the hotel was full so they couldn't move us to another room. (not their fault) The window shade didn't work, the a/c didn't work at first and when it was fixed, it leaked on the carpet. The tub made a loud groaning sound when someone was showering and the pipes made a high-pitched squeal when the shower ran. One elevator was broken and only 1/2 the floors had working ice machines. The breakfast was good, with lots of hot choices, but no yogurt and only bananas as fruit. The coffee bar was very nice and maintained all day. We dealt with an employee named Will who could not have been nicer. He was professional, polite, and helpful and solved the challenges within his scope. He was very welcoming and apologetic about the a/c issue, and offered excellent customer service. The neighborhood is a bit sketchy, but there are several other chain hotels in the immediate area. Lots of shopping and restaurant choices nearby, too.

Overnighter in Albuquerque a few weeks ago. Was my second hotel choice first was fully booked. Not a bad second fiddle. Room was comfortable and nicely appointed. Bed was as comfortable as any bed other than my own could be. Staff were helpful. Breakfast was typical. Location, well if I had not been road weary and needing rest I probably would have passed it by. Four stars because nothing is perfect. Looking forward to finding a 5 star someday

Elevator has been out for over two weeks (was out when my reservation was made but zero mention of it). Room was clean but very dated as is the entire hotel. The outdoor patio has GREAT potential hopefully they do something with it (grill is missing grates and burners). The area is definitely not very nice (lots of homeless and big trucks crowding the streets). Breakfast was below average especially for a Hilton. Several much better options not far up the highway so my advice is keep moving on.

Timothy at the front desk is the ONLY reason to stay here. He is helpful, professional, and amazing under pressure. Give that man a raise and his own parking spot! No need to apologize for the descriptions that follow, Hilton communications team. I can see all of the bad reviews just like you can. You know about the problems but the owners don’t fix them. I can see how the owners dupe people into getting a room here because they expect this Hampton Inn to be like the nice ones they stayed in elsewhere. The gym looks amazing and clean. Too bad no one can use it since the door lock is broken. The pool looks amazing until you get close and notice the water is hazy and over chlorinated. The hot tub has what appears to be sand in the bottom. It’s actually just the deteriorating walls of the hot tub flaking off. The oily sheen on the surface of the hot tub water looks like something you’d see in stagnant puddles in Florida where plants are rotting under the surface. I can’t explain that one. It’s just gross. Everyone loves freebies, so let me tell you about all the wonderful features you don’t have to pay extra for: The bathroom door in our room doesn’t latch. Who needs expensive privacy features like fully functioning bathroom doors??! Elevator is broken with no fix in sight. Good thing the other elevator still barely works. The sound of grinding metal as you’re being lifted to the 4th floor is super reassuring. Homeless people live in the parking lot. That’s free entertainment (except when they’re really aggressive about asking for money, which is all the time). The air conditioning unit is hanging loosely from the wall, so that’s nice. Room 417 is awesome that way. There’s no shampoo in the room, so please use the included body wash. It’s free so you can’t complain, right? The loud, screeching noise from the shower head is loud enough to drown out any other sounds in the building, free of charge. Wall paper is peeling off in at least 10 places, allowing guests to see the glue. It’s super interesting and comes at no extra charge. It goes well with the missing trim, broken sink top, and stained furniture. The non-functioning plug ins on the nightstand were a nice touch. I’ve never imagined what’s it’s like to not charge any of my electronic devices. Super cool. I was impressed at how well the walls transmit the sounds from all the cars and semi trucks passing by on the interstate. Most places insulate their buildings from this obvious source of noise, but Hampton Inn by Hilton knows we like loud, constant noises. I don’t even have to pay extra for that!! It was included for free!!! All this for the low, low price of about $135/night. You COULD get the same experience from an old, run-down motel 6 in the bad part of town for a cool $60/night, but then you wouldn’t get the exclusive, third world, rickety elevator experience!!! Thanks for all the great freebies, Hilton!

Take note: Large homeless population near this hotel. They stole gas out of my co-worker's vehicle while staying here. This was seen on hotel security cameras and reported to police. Also, the intersections from the main road to get to the hotel are horrible, making it extremely difficult to get to the hotel, especially during rush hour. Good things: Room was very clean. Wi-Fi worked great, even when using a VPN (always use a VPN on hotel Wi-Fi). Staff were great. Free breakfast was fine. Plenty of outlets for charging devices. Not so good things: No in-room safe. Only 1 working elevator. Room temperature couldn't regulate, was either too hot or too cold all of the time.

When you get to this hotel, if you’re lucky enough to meet Timothy he is wonderful. He loves his job and it shows. The world needs more Timothy’s. A clean and nice hotel!!!

Stayed for a week visiting family, room was great, a few minor things could have been changed but managed to overlook them, Service was very friendly, extremely helpful and Will at the desk was always wanting to lend a helping hand! Continental breakfast was great, new options to choose from every day, liked the tamales one morning, thought that was a nice touch. Location was good for where I needed to be. Overall really enjoyed my stay.

Well we are traveling through from TX back to California. We thought this was a good place to stop and rest for the night. This hotel is next to an abandoned hotel and a empty dirt fields with tents and homeless people along the fence. You smell pot in the parking. They do have servilence cameras. The staff friendly and helpful. The interior is a bit out dated, but clean.

We were in town for work, stayed here and slept peacefully. Comfortable bed, easy access to the highways, and clean. Best part would be Will at the front desk. We really appreciated him going above expectations to make our stay go smoothly. He recognized our Diamond membership and made check-in and out really easy. Would definitely come back for staff like him. Everything is better when the front desk agent is on point.

Front desk service was great. Comfy rooms, nice and clean. Breakfast was included, but you get what you pay for! Not great but appreciated it was there. Definitely recommend this hotel. Hilton is our favorite.

I probably would've given fewer stars if I hadn't already addressed my concerns with management, who took specific notes of the issues. Of the hotels in this area, this is by far the best option, but--unlike other Hiltons we've stayed at--this one did not appear to take advantage of the pandemic-related slow in business over the last few years to make improvements. The blackout curtains didn't close, the bathroom door didn't stay closed, many things just felt kinda run down and a bit dingy. There were also housekeeping-related issues that, I feel, are unacceptable. There was a completely cooked microwavable meal left in our microwave and beverages left in the fridge. The spare blanket (which we had to put in the window in lieu of the broken blackout curtain) smelled of cigarette smoke. There were missing essential amenities, such as lotion, toilet paper, and ice bucket liners, and when I went down to the front desk to request more, she told me they didn't have any at the moment. The attendant at the front desk the next morning was much kinder but still couldn't provide me with the amenities I needed beyond a single roll of spare toilet paper. Fortunately, the housekeeping cart was outside our room and I was able to find the items I needed from them directly. All in all, we are loyal to the Hilton line for a reason and will remain so, this particular hotel just has a bit of work to do to keep up with its sister hotels.

My Family enjoyed the staying here, it very nice simple room big room, quiet, the customer service were very nice, respectful and helpful. Kids love it was clear and nice,, the clear serve was very nice love the Swan, Good place to stay. Prices good. Hope our next adventure will stop here again. God bless. Martinez family.

It's been a great stay. Very friendly and polite workers. Rooms are really nice. Place is very clean. Nice pool. Recommend to anyone in the area needing a place to crash or for some quiet place to just relax. Thanks to everyone who does their part to make it a great place to stay. Y'all are the best. God bless you all!! :)

Room was big and not suffocating for 5 ppl. Very clean. We only stayed 1 night so I didn't use many amenities. Breakfast was ok. Coffee was terrible...very weak even though it said dark roast. Masks need to be worn inside which is all good.

You really can't go wrong with any Hampton inn and suites. They are usually up to standards and are safe and comfortable. This is a good place for those heading West, relax, restaurants nearby and shopping, then sleep well and get up with complimentary breakfast then catch the freeway easily. Just be aware if you have trailer with belongings. Make it theft proof

The two young ladies at the front desk were so friendly and nice. They showed me they were interested in doing their jobs. This hotel was the most beautiful decorated one yet I have seen on our trip.

I was exhausted and slept like a baby. The 3rd floor room is clean. Only 1 of the 2 elevators work, but the wait wasn’t long for the working one come down from floor 4. The bathroom is spotless. The bed is comfortable and variety of pillows a nice treat. The walls are paper thin. The floors are thinner. You can hear every step taken by the person above. You can hear conversations in other rooms (your floor or above) clearly if the people are talking above a theater whisper. The tub/shower, made of plastic, squeaks like a dog toy when a person is inside it. The grout between the bathroom floor tile is popping out in numerous places. And the mustard color wallpaper reminds me of the 1970s. What did I wake up to?

We were able to get two rooms on a weekday evening with no reservation. Key card machine was broken for 2 hours so the staff had to escort each guest to their room anytime they needed in until about 8pm when the card machine was fixed and I was able to get my key card for the room. A 10% discount would've been a nice comp for the inconvenience. Hallway on floor#4 was very hot & stuffy. Probably 80 degrees or more. Room was clean when we arrived and AC unit was on and the room was a bit stuffy, but came down to 70 degrees after a little over 2 hours. It was 100 degrees outside when we arrived. Shower water pressure was certainly weak compared to other Hamptons I've stayed in. Ice from the machine tasted like plastic. Staff was excellent and did everything in their power to make for happy guests, which was much appreciated. There were some homeless folks milling around not too far from the hotel but I didn't see anyone on the hotel property.

I cannot say enough good things about Manager Michelle and staff Stephanie. We had a large group and and they went above and beyond to accommodate our team and make it a great visit for us. Additionally, our room was spacious and clean. Thank you! We will be back again.

Great hotel! Very clean, quiet & was in the perfect location for us. Appears to have had some updates, large bathroom & comfortable beds. Wonderful breakfast with lots of options to choose from. Did not notice any "odd" smells as stated in several reviews. There is a homeless population in ABQ but we did not feel unsafe in any way & did not see many around this particular hotel. Great experience & would definitely stay again!

A 1000 times better then neighboring hotel. Front desk was very nice fast and friendly in checking us in. Room was large a mini suite. They forgot to give us wash clothes, bed was a bit soft/lumpy, tile in bathroom could use repair. Breakfast was average.

My wife and I rented a room for 2 night with our three kids for the balloon Festival. I called the front desk and asked for 5 towels since they didn’t CLEAN our room while we where gone. The rude lady said they didn’t have any at all! I asked how that’s possible and she said they just don’t. So I went down to the front desk and spoke to her and she was so busy watching TV and was was short with me when I asked again. I told her I spent $350 per night for this room which normally runs $79 a night and ask her again how they didn’t have any towels and why the room hadn’t been cleaned. She said you have to request to have the room cleaned and all the towels were dirty. I asked again why they didn’t have any and again she said we just don’t. So when ABQ has an event going on I guess they don’t believe in having the staff to take care of this…Alexis was extremely RUDE and Rolled her eyes at me when asking a few SIMPLE QUESTIONS! Over all, the room was nice and clean when we arrived. As for professionalism ALEXIS has NONE!!!!!!!

The room was very large and that was great! The girl at the front desk when we arrived seemed to be bothered by our need to check in. The tiles in the bathroom were all loose and my toes were cut when I tripped in the night. The bathtub sounds like it was going to fall through the floor, and the toilet leaked, so you could hear it filling all night. Not a pleasant experience.

A little expensive considering it's right off the highway, and surrounded by homeless people walking around at night. We only stayed for one night on our way to Tucson. Very clean rooms, though. Quiet environment, as well.

We got in at 11pm after a 9 hour drive to find that we had to climb 4 flights of stairs with luggage. The elevators were broken and the clerk didn't seem to think much of it nor did she offer any lower floor for our stay. In the restroom there was a very large pubic hair on the side of the tub right beside the wash cloth...disgusting! We did not take baths because it was so incredibly disturbing. The hot breakfast was just soso as it seemed the omlets were heated up frozen products. There was no water in the dining area and we had to go ask the front desk for water. Pretty disappointed with this stay, not up to standards for a Hilton Hampton Inn. We did report the pubic hair to the check out clerk but she could not offer any compensation due to my having booked it through a perks program offered by my employer. In addition, there was a homeless camp set up in a field adjacent to the parking lot and a clearly stolen and dumped out purse just on the other side of the fence. Will never ever consider this location again. The rest of the room was ok, but just ok.

Booked this hotel thru Priceline over a month ago and confirmed we were still coming thru email. Arrived at 11:00pm and were given keys. Went into room to find it had not been cleaned after previous tenant (sheets in piles on both beds, TV on, ect…). Returned to front desk to get a new room only to be told that they were all booked. No apology. Front desk representative said she’d book us a room at another Hampton about 10 minutes away but did not offer to comp that room for our inconvenience. That hotel only had a king instead of the 2 queens I had booked AND… it ended up costing me almost $50 MORE than the room I had booked. We should’ve had to pay less- it wasn’t our error that created this situation! All that without her even apologizing!

This is a very nice hotel. Our room was great . We were on the 4th floor - white fluffy towels- very clean room - it looked like it may have been remodeled. Very comfortable bed. The breakfast was very good. The staff were great! Will and Timothy were friendly, professional and very accommodating. I would have given it five stars except there were a few homeless people in the area so I would not recommend walking in the area. Will recommended a great Mexican Seafood restaurant nearby and we were not disappointed. I would stay here again!