1/5 Cameron S. 1 year ago on Google
When
we
arrived
the
motel
was
clearly
still
under
construction
as
there
was
paint
all
over
the
stairs
and
walkway.
Construction/remodeling
was
still
underway;
ok,
we
can
deal
with
the
lack
of
aesthetics
and
we
are
happy
to
support
local.
When
we
opened
the
door
to
our
room
there
was
an
overwhelming
smell
of
old/stagnant
cigarette
smoke;
fine,
itâs
an
old
motel
so
we
moved
on
with
our
trip
as
werenât
hanging
out
in
the
room
all
night.
The
next
morning
when
we
went
to
use
the
shower,
water
pooled
and
filled
the
basin
and
wouldnât
drain,
so
we
called
the
front
desk
to
let
them
know.
They
gave
us
a
key
to
the
another
room
so
we
could
shower
and
get
ready.
We
had
to
move
all
of
stuff
to
the
other
room;
inconvenient
but
at
least
we
could
shower.The
sink
in
this
room
was
slow
to
drain
so
we
let
the
front
desk
know
and
we
also
let
them
know
the
previous
room
smelled
of
cigarette
smoke.
The
woman
proceeded
to
argue
insisting
that
the
room
was
inspected
(including
the
drain?)
and
did
not
smell
of
smoke;
meanwhile
we
overheard
âsamâ
in
the
background
say
âoh
it
was
never
inspectedâ.
The
argument
ensued
and
the
woman
was
very
rude
and
disrespectful,
so
my
husband
asked
for
a
discount/refund.
We
were
told
no
and
to
call
our
third
party
booking
agent
(Priceline)
for
any
kind
of
discount
or
refund.
Priceline
proceeded
to
call
the
motel
and
they
would
answer,
but
then
place
the
agent
on
hold;
this
happened
several
times
over
15-20
minutes.
We
left
with
a
pending
resolution
as
the
staff
refused
to
take
the
phone
call.
Fast
forward
2
days
and
the
motel
not
only
refused
to
provide
anything
resembling
good
customer
service
(even
just
the
offer
to
shave
off
a
few
dollars
would
have
been
fine
with
us),
but
they
charged
us
for:
$10
for
our
vehicle
parked
in
their
lot
$100
for
nicotine
vaping
outside
in
the
parking
lot
(we
never
used
them
in
our
room)
$100
to
use
ozone
in
the
room
(again
we
do
not
use
tobacco,
nor
did
we
use
our
vape
in
the
room)
$20
for
a
the
third
person
in
our
party
(we
did
not
ask
for
any
extra
accommodations,
pillows,
etc)
We
managed
to
reach
the
owner
to
discuss
the
situation
and
they
proceeded
to
accuse
us
of
stuffing
a
rag
into
the
shower
drain
(this
is
completely
absurd)
and
justified
the
extra
charges
stating
using
our
vape
(again
this
was
outside
in
the
parking
lot)
as
it
violated
their
âno
smokingâ
policy.
This
place
is
a
total
rip
off
and
cost
us
twice
the
nightly
rate
($111/night).
We
understand
needing
to
rent
rooms
to
afford
the
completion
of
a
remodel,
but
given
the
completely
unprofessional
behavior
and
total
disregard
to
anything
even
adjacent
to
customer
service,
you
are
better
off
at
a
motel
6.
These
people
are
scam
artists
and
tried
to
put
lipstick
on
a
pig
at
the
consumers
expense.
We
will
absolutely
not
being
staying
here
again
and
recommend
spending
your
money
somewhere
else.