Today October 27, 2022 I dropped off my husband’s prescription around 12 pm, he had a procedure done that morning and really needed the medicine, there was a person ( Kenya) running the register the line was long and on top of that she kept walking off when an older gentleman was trying to ask her something, finally the person running the drive thru decided to help she told me my husband’s prescription would be ready in two hours, waited for their call, finally decided to drive there it was already 4:40 pm and there was a long line again, when I asked for the prescription Kenya said they weren’t ready ( with her nasty attitude) because “we had been busy all day with shots”. So I waited there almost 30 mins I asked to get the prescription back so I could take it to another pharmacy because I had waited long enough and on top of that she had a very nasty attitude, Kenya in a rude way said that it was almost ready. She called another employee when the prescription was finally ready at 5:19 pm so she could ring me up. While I was waiting I noticed how the person running the drive thru was eating and licking her fingers, touching everything and handling prescriptions. Walgreens you should train your employees to be nice to every customer, not only to the ones that have their same skin color. And also not sure if it’s the norm for employees to be eating and licking their fingers while handling prescriptions specially with covid and flu season.

This is the worst pharmacy I have ever had the misfortune of using. Not only is this pharmacy disorganized, but I have been left without my medication two times in the past year with no recourse. And no way to solve the problem. They have messed up my pickup times by refilling my medicine without my consent, they close their pharmacy randomly and without warning, and I have even been interrogated by one of their former staff members as if I was misusing my medication when in reality it was a pharmacy error that caused an issue. As of this posting, I have stopped using Walgreens and will never return as a customer again. These practices have proven to be a detriment to my day to day activities and have caused me emotional distress. Do not use this pharmacy. Save yourself the headache.

No one likes to wait at the pharmacy counter, but these guys were unbelievably in control. Just got my flu shot and found the pharmacist and Aron at the counter competent in handling the backup. As it was evident that more staff is needed, they were attentive and communicative to all waiting. Shame on mgt not supporting them with a Pharmacy Tech.

After being on the phone for 35 minutes, someone hung up. I called back. After spending another 45 minutes I was told they do not have the prescription they doctor office sent over the day prior. Another 20 minutes to find the prescription. Found it. Now in drive through 30 minutes. Three cars behind me and two in front. 15 minutes for customers to get waited on. I know staffing is an issue but I’m spending my money elsewhere.

This is THE MOST HORRIBLE pharmacy in terms of service. EVERY time I come through the drive-thru it as last 30 mins to be served. The employess will see you at the window and completely ignore you until they feel compelled to finally initiate conversation over the speaker. When they do ask what you need it seems like you are annoying them by using the drive-thru service. They never fill prescriptions within an hour and have contacted me, verging on hounding me, me to pick up prescriptions that they didn't have filled and COULDN'T fill due to lack of supply. Use any other pharmacy in this town BESIDES this Baytree Road location!!

They have been texting me that my prescription "has been delayed "waiting for my doctors approval." That approval went to them early yesterday afternoon. It is now 3:30pm the following day so I am trying to call them. At the time of writing this review, I have been on hold for 1 hour and 35 minutes. I literally just put the phone down beside me while I work and left it on speaker. Their automated system was saying there are 2 callers ahead of me for the past 55 minutes. Terrible customer service, horribly run operation. I will be changing to a different pharmacy.

I have used the pharmacy for years, but won’t be returning. My 4 year old child was diagnosed with strep on Friday, and I waited 2 hrs to go pick up his prescription to allow ample time for it to be filled. When I arrived, I was told the prescription was on back order until Monday. Not once did this pharmacy call the drs office to let them know, or call other local pharmacies to transfer the prescription. The tech nonchalantly told me they could not substitute the prescription and to find another pharmacy if I didn't want to wait until Monday. I had to sit in the car with a sick 4 year old, call other pharmacies to see if they had the meds, then have it transferred to Chancy’s. Which by the way, I had to have Chancy’s call more than once to have it transferred. If it had been up to Walgreens, my 4 year old would not have received his medicine until Monday and would have gotten worse. Do better, Walgreens.

Terrible curbside. They lied when they said orders are ready in 30 mins. Better off going inside to shop even if you have a broken leg.