1/5 Bianca B. 9 months ago on Google • 1 review
I
would
have
to
rate
the
stylist
I've
seen,
Esther,
5
stars;
the
owner,
1
star.
She
was
incredibly
passive
aggressive
in
her
tone
when
I
presented
for
an
appointment
with
the
aforementioned
stylist,
who
turned
out
to
be
out
on
medical
leave.
I
was
unaware
of
this
when
I
arrived
(obviously)
and
when
I
presented
at
the
desk,
she
advised
of
such,
stating
she
made
a
special
appearance
at
the
salon
today
to
support
her
reception
team.
(This
insinuated
she
was
prepared
for
an
argument
immediately).
There
were
communications
not
received
on
my
end,
whereas
she
had
mentioned
(repeatedly)
that
she
had
used
a
phone
service
to
call
and
advise
of
the
cancellation,
as
well
as
making
a
point
to
state
that
"I
even
reached
out
with
my
personal
phone
to
try
and
get
a
hold
of
you,
and
received
no
answer."
I
was
not
arguing
with
her
on
this
failure
in
communication,
as
we
all
know
technology
is
not
perfect,
and
simply
stated
that
I
only
received
confirmation
texts
from
an
automated
number
(and
said
along
the
lines
of
'o
wow,
definitely
did
not'
in
genuine
surprise
regarding
cancelation
notices),
which
I
responded
to
each
time.
I
would
have
been
more
than
happy
to
reschedule
in
the
meantime,
as
things
happen,
with
another
stylist,
but
the
owner
positively
presented
poorly
with
her
rude
demeanor
and
passive
aggressive
statements
("Oh,
well,
if
you're
not
receiving
messages
than
I'm
worried
for
your
phone!")
As
I
walked
back
to
my
car,
it
hit
me
that
I
did
receive
a
text
the
night
prior,
and
due
to
the
ambiguity
of
the
message,
figured
it
was
a
wrong-number-text.
The
text
did
not
identify
who
(person
or
place)
that
was
contacting
me
and
what
for.
I
assume
that
the
rest
of
the
stylists
are
fantastic,
but
buyer
beware
of
the
owner,
as
there
is
poor
communication
on
her
behalf
and
a
tendency
to
be
"right"
even
if
the
situation
does
not
even
call
for
a
right
v
wrong.
If
you
are
a
stylist
looking
to
work
there,
if
she
is
rude
to
customers,
I
can
only
imagine
the
dreadful
manner
she
treats
her
employees
or
booth
renters.
Should
the
owner
read
this,
and
in
looking
at
the
responses
from
prior
reviews,
I
assume
she
will,
here
is
a
template
professionals
use
to
advise
clients
of
any
updates
via
text:
"Hello,
this
is
(name)
from/with
(place).
(Situation
happened)
and
we
are
reaching
out
to
notify
you.
(Insert
options
if
relevant
after
update).
(Contact
Information)"
2 people found this review helpful 👍