Actually, I didn't even have the chance to stay there. We booked two rooms in December '21 for a stay in April '22. We have an email confirmation number with all of the details, we bought plane tickets and booked several dives. Three weeks before the trip, the hotel called to say they were completely sold out for our dates. I said that wasn't possible - we booked it months ago and I have a confirmation. They kept repeating that the hotel was sold out and they didn't have rooms for us and we'd have to find someplace else. No explanation about what happened - just that the whole hotel was sold out. I was extremely angry and upset. I've traveled around the world and never heard of such a thing happening. Honestly, I don't understand how it could happen. And of course there was no recourse. I would give them a 0 if it was possible, and would not trust that they wouldn't do this again. How do you run a business that way?

This resort is beautiful! The beach was clean, it was not overcrowded with people, and the service was good. Breakfast was amazing, the lunch and drinks at the bar were just okay. The bar did not offer any top-shelf alcohol so the drinks are just basic and cheap. Shopping is a 5min walk away so I wouldn't go alone. Overall, I we did have fun!

Absolutely amazing trip! The staff was incredibly friendly and helpful! Food was very very good, and lots of different options! Drinks were great but it did take a while to get your drink at times. The staff did come down to the beach to take both food and drink orders. This is not a resort to go to if your looking for a party at night! It is a very quiet resort with minimal night life. That being said, there is night life down the rd if you want something more exciting then just chilling around a dinner table or a late night walk on the beach. I would definitely go back!

Lighthouse Pointe was our venue for our destination wedding, and it could not have been more perfect! From the initial consultation to the wedding reception, Ricardo Pierre and his staff made the event seamless, beautiful and more than what we had dreamed of for our special day. They were able to accommodate our family and friends with all of their needs. We enjoyed the most delicious meals on-site although there were plenty of restaurants within walking distance. My wife had the best massage of her life in the spa while I enjoyed a challenging golf experience arranged by the resort. The pools and beaches were amazing beyond compare and not overcrowded like most beach resorts! The island also offers many usual resort excursions such as scuba, snorkeling, swimming with the pigs, dolphin experience, Jeep tours, etc. The wedding was simply spectacular on the lawn overlooking the sunset beach! We were even blessed by a rainbow during the ceremony! The reception and dinner were amazing and the DJ had us and our guests dancing the whole night! The total cost was very reasonable. We would highly recommend having your destination wedding at Lighthouse Pointe; it was romantic and beautiful. My wife says that she wishes that she could relive that day over and over again as it was so perfect!

I do not recommend it to anyone, (TERRIBLE) smell of humidity in the room, there is a dehumidifier but they did not use it for the new guest (us), full of water. The pool is rustic, dirty, and around the pool is not cleaned I think than ever, the covers of few water absorbents are in the slots. gastronomic culture does not exist, in the pool bar you can stand waiting for attention for 10-15 minutes. 5-6 employees who only talk among themselves and do not even look to the client, as if they were the ones who were visiting tourism. Extremely slow and disinterested in providing the service they owe to their clients. And at check out they did not want to give me 2 bottles of water at the front desk because we were already checking out. ( INCREDIBLE). On Sunday the service improved because someone important from their management or something like that was at the hotel.

We had a fantastic time during our stay. Very clean & beautiful view. I only wish they had some nightly entertainment. I guess because of Covid they was just opening back to public. I would have luv if they kept lights in pool at night since there was no entertainment, I would have luv to go in pool. The food was very delicious, they gave you hefty portions, I felt bad I couldn't eat it all. I had a nice relaxing time.

We recently stayed at the lighthouse point at grand lucayan, and had THE WORST experience. We were supposed to stay 6 nights for a wedding and only stayed 3 due to NO AIR. Our room was 90 degrees for 3 days straight, they kept saying it would be fixed and it never was. We we went to the desk, asked to cancel our stay early and we booked at wydham down the street. The front desk manager AGREED to refund us $100 PER night we stayed there AND the reminder of our stay. We left the resort, and finally had relief at the Wyndham. HOWEVER, our refund has to go through Expedia and lighthouse is ignoring their calls! We have had Expedia call the resort every day for 2 weeks and we STILL have not gotten an answer- so the most they can refund us is the amount for Wyndham since we have the receipts to prove we didn’t stay at lighthouse!! So the $100 per night, and remainder of our stay is not being refunded and we will NEVER stay here again. DO NOT RECOMMEND. Part of our wedding party arrived via the margarita like cruise and are still fighting a refund as well. What a mess. Beware, if your stay doesn’t go as planned this resort will be SHADY, and ignore all calls and actively avoid trying to make things right. We spend all our money to get away for a week for our friends wedding and are struggling due to no refund. What kind of business does this? The lucyan apparently.

My husband and I were there for almost a week, it was an amazing experience from the moment we were escorted to our room. I am looking forward to going back next summer ! Thank you to the entire staff for the amazing hospitality !

Good accomodations and very friendly staff. Beautiful view of the ocean. Would I stay here again? Certainly. What could be improved. My shower would only get slightly above room temperature. My colleagues said they're got hot so it was just my room. The plumbing fixtures, while clean are suffering from hard water build up. The view from the balcony is not great. I would call it an ocean view and definitely not an ocean front. A view facing the pool would have been great

Absolutely amazing trip! The resort is clean, spacious, tranquil and beautiful. Drinks were great but it did take a while to get your drink at times. But trust me it’s worth the wait. We went to 4 ports on our 8 day Carnival cruise and this port was by far our favorite. The staff did come down to the beach to take both food and drink orders. I would definitely go back just to stay at the resort.

A quiet and peaceful place to relax. Stayed for three nights and there couldn’t have been more than 15 other people. Had the pool and beach to ourselves except for when the cruise ship day passes came around. Even then it wasn’t crowded. Room was clean, bed was comfortable, had a sideways view of sunrise. Food was good especially the pizza and the Sunday dinner which featured more local flavors. The best thing was the people. Super nice and fun to talk with. We watched football at the bar and had some great conversations. I would go back just for that.

The service was outstanding!! Super friendly and nice staff. I felt well taken care of. The rooms could use some updating!!! Its a great resort for relaxing but thats it! No entertainment at ALL. Only one place to eat on the property so all inclusive is NOT worth it. The property is beautiful but you can tell their still trying to recover from the last hurricane many years ago! I would return if they can do some major upgrading.

Great location for relaxation there's not a lot for kids to do but they can definitely swim in the pool and the ocean is very close and clean! The rooms definitely have a bit of age on them but are still very clean and functional and definitely have the Bahama vibe in the courtyards and design. There is tile throughout and gets rather slick with the occasional rain. As with most places they are currently under staffed and wait times can be exceedingly difficult if you're trying to make make other appointments or deadlines. Most pricing is very reasonable.

Awesome place, beautiful set up and well maintained. The staff was great especially a young lady at the pool bar that was working so hard all day. I believe her name was Alicia. Definitely will go again.

Day 1 so far so good Breakfast was wonderful (buffet all inclusive) and staff were fantastic and friendly. I arrived early but the nice gentlemen at the front desk was kind enough to allow me an early check in after seeing moping around the lobby all morning, which I thought was very nice and much appreciated. I would definitely do this again and hopefully for a longer period. Thank you to all the staff of this property that were so helpful.

Concierge: 5 takes time with each guest to make sure they get to do the excursion they want. Follows up to see how it went. Very knowledgeable about all the different opportunities on the island Bellmen: 5 extreamly helpful and friendly, willing to take you to the market in the golf cart to save you a walk, will also lock away your bags if you arrive before check in time Spa: 4 spa pricing is reasonable and masseuses seem knowledgeable. The couples massage seemed very choreographed and the masseuse did not put any special focus on the areas noted in the onboarding paperwork. Resort: 4 the resort is beautiful however it is a bit dated. Every other day the Margaritaville cruise comes to port which floods the resort with day pass guests. This does back up the outside bar however there are also waiters who will come to your chair by the pool or beach and take your order. Food: 5 The food provided at portobellos is buffet style and usually very good with many options at dinner. Breakfast however seems to always be the same. There are typically two options for lunch, the buffet outside the pool bar or the pizzeria located next to portobellos. Both are good especially while chilling by the pool. Pool/beach: 5 the pool is large enough for the influx of cruise guests and beautifully situated against the beach, there is also a hot tub. There are many chairs and umbrellas on both the pool deck and beach and also chairs in the shallow portion of the pool. There are solicitors on the beach selling shells, jewelry, shirts, cover ups, etc. This is nice if you are just in for the day and dont have time to go to the market but can get annoying if you have an extended stay. They only come around when the cruise ship is in port. Location: 5 the resort is situated within walking distance to a beautiful marketplace with bars, restaurants, stores, and a local open air market. Room: 3 the room is a bit dated but nice. Queen bed, desk with 2 chairs, tv, arm chair. There was no mini fridge. We had a pool view with a balcony. The main reason for my 3 star on the room was the fact that for 2 nights of our 4 night stay the room was 80-85°. Which for my wife and I is almost impossible to sleep in even with a fan on full blast A/C issue. The main areas of the resort appear to not have any A/C running. If you are eating at portobellos and its 85° but breezy outside, choose to eat outdoors as inside will be hotter. The main lobby usually has doors open to create a draft but that is not enough as you will sweat while seated at the indoor bar. The first night our room reached 80° I requested a fan from the front desk. The second night when our room reached 86° at 2am I went to the front desk where he informed me they were having an A/C issue and that they had run out of fans. If you are staying here overnight immediately request a fan before they run out. Around 7pm the third day our A/C wasnt working we were informed that work had been done and that the A/C was turning back on. There was no announcement for the A/C going out and no accommodations for those guests trying to sleep in 85° rooms with no fan. The A/C did end up comming back on our last night of our stay but it did not reach the target temperature of 68° only getting down to 71° over a 12 hour period. Overall: for day pass guests 5 out of 5 For over night guests 3 out of 5 Day pass: beautiful beach and pool, good drinks and buffet style lunch with close proximity to local shops Over night: good food and drinks, amazing concierge with excellent excursions, friendly staff, and beautiful location.  However I personally would not stay here again unless the A/C system was completely revamped. It obviously cannot handle the needs of the building or of the guests rooms. In my opinion A/C in a resort room is deal breaker. Its hard to enjoy the beauty of Grand Bahama when you get very little sleep in an 85° resort room

The hotel is clean and nice looking. It's an all-inclusive, but they don't have many items on the menu. The wave bar had decent burgers, fries, and chicken tenders. The soda and adult drinks were watered down. The breakfast buffet is okay but limited. We didn't see dinner worth staying for, so we went outside the resort to eat. The cafe does not serve much, and the coffee is not great. The pool is beautiful, and the beach is filled with seaweed. Part of the resort is in ruins/abandoned. The resort does not offer any nightlife entertainment. This place is great for anyone looking to relax pool/beach side during the day and going to bed early.

We are giving Grand Lucayan a Five Star Rating. The main reason is the Staff. Special thanks to Executive Chief Dwain Clare, Chef Germy Mullings, Supervisor Charmaine Brown and Server Charmaine Missick. They put together a private special dinner for our group. They should be recognized by management in a special way. Employees such as these dedicated people are a business’s best value. Overall a pleasent stay at Grand Lucayan Resort.

My family and I went there for dinner to celebrate my wife's birthday. We enjoyed the atmosphere and food. On that particular day the restaurant was set-up buffet style so there was no shortage of food, something my kids and wife enjoyed, I would have like to have seen a bit more variety though. The service was outstanding. Everyone from the hostess, to the waitress, to the chef, was most accommodating, They made my wife's special day even more so by singing Happy Birthday ... Thank you to all.

I visited Freeport for work and stayed at this resort. It was clean, AC worked well, and it was quiet when I was there. During the day they have cruise business with day passes and there is a DJ. At night when I'd finish with work, I was the only person on the beach and it was nice and peaceful. All inclusive. The breakfast was great because of the omlette station. The dinner was okay (buffet style), but id reccomend getting there early when the food is hot and fresh. Staff was all very friendly. I would stay here again.

Such a relaxing atmosphere. I love the free drinks at check-in. Everything ran very smoothly with our visit. The pool is awesome. They do have the beach netted, so we only saw a few small fish in the water. Right beside an outlet, so many boats go out and in right beside this resort. The drinks are made perfectly, and the food with the homemade spicy sauce is delicious. Every person I encountered here took great care of us. The coconuts sold on the beach near us were amazing. We also bought anklets in the infinite pool from the locals standing on the beach. We went paddle boarding as well and saw a sting ray. We did the all-inclusive stay, and I would do it all over again. We snorkled, and the water was calm. Dancing music was being played by a dj, and we felt so relaxed. The layout chairs in the pool are a great touch. For many years coming and going, thank you for your service.

Best vacation I've ever had! The location was amazing, the food was excellent, everything was very clean, and the staff's hospitality was second to none. A big special shout out to Leon, Leon (there's 2 of them) Arturo, Shekera, and the entire staff, they were absolutely phenomenal! I can't wait to go back!

Deidra was an excellent waitress that made sure we were taken care of while on site for a day. Bought a day pass, our hand was never empty. Lunch was ordered and delivered in a great time. Nobody was disappointed! Infinity pool was great, cold (it's january) but amazing view, and staff is very friendly.

This location is really truly great. You have the marketplace across the street, with lots of shopping and essentials to get. The food was good, but you only have one restaurant for dinner which is buffet half of the time. You also have finger buffet food for lunch every. Anytime you get anything you have to sign a bill which is a little annoying if you just want to grab a quick drink. The staff were incredible, fun, helpful and one of if not the best part. The beach is beautiful, and not so busy compared to most all inclusive resorts. We certainly felt safe the whole time! The rooms need some updating. I think if all the carpets got ripped out, and the water pressure got fixed it be a much nicer room. Another huge down side was there was no night entertainment at all, so after dinner there’s absolutely nothing to do except for Friday night. Golf. If you are going for all inclusive golf, please no everyone will say something different and they’re will not be a consistent answer or price for anything. You’re all inclusive golf only includes your green fee. You will have to pay for a cart, balls, clubs, drinks. Not very all inclusive. And they’ll tell you at the club it’s included and you will be billed. It certainly should be something that’s not advertised the way it is. It’s a perfect place for a laid back, beautiful beach environment! We understand the island is still recovering from the last hurricane, with some night life, proper golf advertisement, better water pressure it’d be the perfect place. If I’m being honest I’d probably give it more of a 3.5

Perfect place for relaxation.. quiet area staff was very accommodating and friendly. Food could have been better. The conch pizza was very good. I enjoyed the drinks. Beach and pool area very nice

Was there for the afternoon off the cruise ship. Clean facilities, nice atmosphere and courteous staff. Drinks at the pool bar were very good. Did not stay at the resort so can't comment on the rooms.

Our visit this far has been a wonderful experience. The staff service is amazing and the ones we encountered all appear to go overboard to make you feel welcomed and to ensure you are taken care of. The food is great with nice variety and ots of options on site. The location is great within minutes of everywhere we needed to go and a market next door with many tourist related stores. The building obviously won't score high because of age and depreciation coupled with a really stressed economy trying really hard to rebound. However everywhere is clean and sanitized. I'm sure if brighter days are ahead financially there will be upgrades to the property. We love it and have two more days.

I wish my stay did not have to come to an end😆. The customer service from the security at the front to the housekeepers was superb. The food was delicious with several options. The location is excellent. It is situated close to the marketplace and other popular spots. There are also some awesome outdoor games for kids and adults by the poolside. Can't wait to visit again

The food is awesome Try the organic Airline Chicken breast OMG BEST CHICKEN WE'VE EVER HAD!!!!!!!! The resort is beautiful AND the staff is very helpful and friendly.

We visited here for the turkey dinner buffet. We did not stay in the rooms. Where we did see was very nice. We want to come back and stay here some day. The food and service was amazing.

My wife and I recently stayed for (4) days as part of the Margaritaville Cruise & Stay package. The staff at the Grand Lucayan was excellent - top notch, friendly, helpful, catered to our every need. I can't stress enough how great the entire staff was. A few points: Staff - again, excellent - the best part of the entire stay - we did not run into one bad staff member. Rooms - unfortunately, by far the worst part of the trip. The rooms have a musty smell to them, which is scary considering most of the floor is carpet. Was hoping it was just our room, but others from the same cruise confirmed their rooms had the same smell. The room itself was no better than an average Motel 6 room. Water pressure wasn't great, but we did have hot water in the room. The bed itself was super comfortable and easy to get a relaxing night of sleep. I would recommend bringing your own soap, shampoo, and conditioner (no hair conditioner in the room). Beach - amazing! The best feature of the entire resort. Clear water and smooth sand. At the busiest time, there were maybe 5 total people on the beach - very relaxing and private. The water was very calm & felt like you had an entire section of private beach to yourself! Pool - the infinity pool had a nice view and the water was clean. We opted to spend more time by the ocean in lieu of by the pool. Dining - the second worst part of the trip, despite the food being decent. There were only two main dining options. Waves pool bar for lunch and Portobello's for dinner at night. Portobello's was buffet style every night except for Sunday night, which had a fixed menu. The food itself was good but the buffet style wasn't what I was expecting. Each night had different food, so it wasn't the same thing every night. All-Inclusive Experience - if you're used to the traditional 5 star resort, all-inclusive experience, this is very different. You still receive a bill for your lunch, dinner, drinks, etc. The bill is for $0, but does become an annoyance when all you want are a couple bottles of water before bed and it becomes a process for someone to run to the restaurant to print you a bill for a couple bottles of water at $0. Also, there is no in-room dining. So if that is a deal breaker, keep that in mind. Privacy - The intent of our trip was to relax and escape the work/parenting grind for a few days. The overall vibe is very relaxed and lazy. There were not enough people to make the resort feel clustered nor did we have to wait for anything. If you're looking for some peace and quiet, you'll certainly get it! Security - There was security stationed throughout the resort. It's a fairly remote location, but the multiple security personnel made us feel safe the entire time. Golf - I was excited for this, since the package included unlimited golf. It covers the greens fee only and has like a $35-40 cart fee. Golf course is easy to get to and the hotel staff will shuttle you on a golf court from resort to clubhouse. Golf course definitely needs some work to it. It has potential to be a fantastic golf course! Layout is great, but rocks in every sand trap and landscaping is rough. If you're looking for a few beers while golfing, it will be an out-of-pocket cost if you're an all-inclusive guest, so heads up. Overall, it was a peaceful and relaxing experience with subpar amenities. If the staff wasn't so super, I probably would lean towards a 2/5 star review. However, with major renovations to the rooms, more dining options, and ditching the "still going to bill you despite being all-inclusive" policy; this would end up being my go-to vacation spot. If the unlimited golf is going to stay part of the package, the golf course definitely needs some renovations as well. From listening to other couples' experiences from staying at the other resort as part of the Margaritaville Cruise & Stay package, I would much rather stay at the Grand Lucayan and look forward to re-visiting once there is a renovation completed.

We had two room 56 and 57 on the 3rd floor I must say everyone that works at this hotel give us 5 star service check in was awesome the lady took great care of us and we went to get something to eat it was a long wait but I must say the food was so good I forget about the wait , I told the young man who was in charge of Food and Beverage that night how we wait so long and let me tell you from that moment on I say the service when from 10 to 2000 am a Native from Nassau who work in the hotel also in Nassau but I must say my family and I enjoy everything about this resort will Definitely be back ,we plan our family vacation to come back at this great place oh how can I forget my housekeeping family two room was great and clean so Kudos to this great team not one bad service and ya know natives could complain lol we had a great time . Check in on the 25 of October to the 28

Through the Margaritaville cruise excursion for $150.00 was included in day pass the bar food wasn't a good value. The scenery was wonderful.

On my arrival I was warmly greeted by the security outside as well as the security inside the door also when I arrive in the restaurant was over welm by the staff everyone is welcoming me and my wife it was so awesome until we left for the afternoon it was a great and beautiful day at the lighthouse Pointe will be back again soon.

I was only there for 1 week in quarantine at which time the 1st couple of days the food was delivered cold but it was soon sorted out after 1 call. I was there for 1 night on my way home and could not fault the service I received

Amazing property, staff & food/drinks. Beyond impressed with this resort & their level of hospitality.

Coming under new owners, will be a major resort soon!