Actually, one star is already too much of a good thing for the FOSSIL Store in Mainz. Constant disappointment, so my friend and I will avoid this store! Great (!!!) unfriendly staff, no advice; You're more likely to be greeted with an annoyed eye roll when you ask questions, and then fairy tales are told to you. Customer friendliness is a foreign word here! ... I can only advise everyone to avoid this store in Mainz and go to another FOSSIL store!!

Unfortunately, I dropped my Fossil watch and destroyed the movement and glass. Since a repair would hardly be financially worthwhile, I was offered to take back the broken watch (even though I had bought it in another store and the warranty had long since expired) and purchase a new watch at half the price. I decided to get a hybrid smartwatch, but I couldn't connect it to my phone. When we visited the store again, the salespeople took a lot of time to solve the problem. When it turned out that my cell phone seemed to be the problem, I was able to easily exchange the watch for a different model. Really very good service and very nice and competent advice! Thank you! :-)

Great store. Here, as a customer, you are still perceived as such and advised. All employees are super friendly and competent. I will definitely come back.

Super competent advice, very friendly store manager! Service is very important here! Customers are well looked after here! I can only recommend that everyone choose the shop over the online shop. Super Service!

No greeting. Cold address by team leader. Ugly overpriced handbags. Wallets improved. Seen nicer Fossil stores.

Fossil advertises service no matter where you buy something. Now I have been sent away again, my 6 month old watch will not be repaired here. Very disappointing! The consultant was super nice and helpful, unfortunately her hands were tied by her superior. At the same time I discovered and bought something in the store, but even then the store management wasn't willing to guarantee my fossil watch. I will contact Fossil directly. Customer loyalty is clearly only possible through service and I wasn't allowed to experience that here.

Helpful service and a very neat shop. It is quite small but that just adds to the charm in my opinion.

Great service from a young woman this Saturday morning, October 8th, 2016. She was extremely patient with me, even when I had already tried on the twentieth watch and then wanted another bracelet. Thank you! Great service and I would love to come back!

The staff is super warm and helpful, I always feel like I'm in good hands there and I'm happy to come back. There are very nice bags made of good material and sometimes there are also very nice discounted ones 🥰

The saleswoman didn't even say hello when I entered the store. She seemed stressed and wasn't friendly. No advice. I felt like I was bothering her. Very unfortunate.

(Translated by Google) We bought a smartwatch here on November 17th, 2020. Unfortunately, this did not live up to the promises in the least: The pedometer counts with the slightest arm movement, even while sleeping. The sleep tracker shows incomprehensible, inconsistent stuff and the heart rate (pulse) meter sometimes utopian numbers. So we wanted to return the watch here. We were denied this with the argument of 'data protection', which is of course total nonsense (or a 'lazy' excuse), since we had of course reset the clock to the factory setting beforehand. So if customer unfriendliness and inconsistency are coupled with technical incompetence, the retail trade should not be surprised if it is avoided and paying customers prefer to switch to a mail order company. We're definitely done with Fossil (and this business in particular)! (Original) Wir haben hier am 17.11.2020 eine Smartwatch erworben. Leider entsprach diese nicht im Mindesten den Versprechungen: Der Schrittzähler zählt bei der geringsten Armbewegung, auch während dem Schlaf. Der Schlaftracker zeigt unverständliches, inkonsistentes Zeugs an und der Herzfrequenz (Puls-) Messer teilweise utopische Zahlen. Daher wollten wir hier die Uhr zurückgeben. Dies wurde uns mit dem Argument des 'Datenschutzes' verwehrt, was natürlich totaler Quatsch ist (bzw. eine 'faule' Ausrede), da wir die Uhr natürlich zuvor auf die Werkseinstellung zurückgestellt hatten. Wenn sich also Kundenunfreundlichkeit, Inkulanz auch noch mit technischer Inkompetenz paart, sollte sich der Einzelhandel nicht wundern, wenn er gemieden wird und zahlende Kunden lieber zu einem Versandhändler wechseln. Mit Fossil (und insbesondere diesem Geschäft) sind wir auf jeden Fall durch!

(Translated by Google) I took advice on a smartwatch and the latest model was highly recommended! The advice in the store is zero, because the latest models have an update error which has not been fixed by Google you cannot make calls with the new smartwatch! The fossil supplier enlightened me in the store and exchanged the smartwatch once because they thought the speakers were defective. After the 2nd time they didn't understand anything in the store nor did they want to offer a refund! Fossil itself offered a refund, in writing, which I eventually submitted and got a refund! Unbelievable, at the end the saleswoman said I should find out more soon! Great, is it not? Then I'd probably order better on the Internet because I'll at least get an answer to the unresolved defects! (Original) Habe mich über eine smartwatch beraten lassen, und mir wurde das neueste Modell in den höchsten Tönen empfohlen! Die Beratung im Laden gleich null, denn die neuesten Modelle haben ein Update Fehler was von Google nicht behoben wurde man kann mit der neuen smartwatch nicht telefonieren! Der fossil Anbieter klärte mich auf im Laden hat mir die smartwatch 1x getauscht weil man glaubte die Lautsprecher seien defekt. Nach dem 2.mal verstanden sie gar nichts im Laden wollten auch keine Rückerstattung anbieten! Fossil selbst bot eine Rückerstattung an, schriftlich, dass legte ich schliesslich vor und bekam eine Erstattung! Unglaublich, zum guten Schluss sagte die Verkäuferin ich solle mich demnächst besser informieren! Toll nicht? Dann bestelle ich wohl besser im Internet da bekomme ich wenigstens noch eine Antwort auf die nicht behobenen Mängel!