(Translated by Google) Through my insurance I came to this provider. Starting with the customer hotline that speaks only broken German, which in itself is not bad, but it is harder to entertain. The background noise in the phone calls was sometimes unbearable. I was called 4 times different data on which my cell phone is sent. For 2 weeks I am "stopped" and the status does not change in the damage report. Never again! (Original) Durch meine Versicherung bin ich zu diesem Anbieter gekommen. Angefangen von der Kundehotline die nur gebrochenes Deutsch spricht,was an sich nicht schlimm ist nur es schwerer gestaltet sich zu unterhalten. Der Lärm im Hintergrund bei den Telefonaten war manchmal nicht mehr erträglich. Mir wurden 4 mal verschieden Daten genannt an denen mein Handy losgeschickt wird. Seit 2 Wochen werde ich "hingehalten" und der Status ändert sich in der Schadensmeldung auch nicht. Nie wieder!

This telecom service provider is the very last. I've been waiting for the payment for the cell phone I purchased for 10 days. Hung up after 24 minutes on hold. Very bad service I've been waiting for my money for almost three weeks now. I'm always just asked to be patient

A disaster! Absolutely incomprehensible on the phone. After adjusting it twice, I wanted to have my cell phone repaired for the third time (the screen adhesive came off just like that). Insurance says that I was canceled after the second damage, but they didn't send me any cancellation (only supposedly an email to the shop where I took out the insurance). I've never used my legal protection insurance, but they really want to! It's a shame, the first two regulations went smoothly. Update: After the recession and an email, I received a very polite, factual and well-founded letter which clarified everything: I was never terminated, I should count the uncollected contribution and the damage will then be repaired.

(Translated by Google) Absolute disaster !!! You do not need to take out the insurance there. I have insured my phones there for years and never had any damage. No sooner was my cell phone stolen than the claim was rejected. Apparently it is not enough if the phone is in his pocket (zippered) and there is stolen by shoving. According to the insurance, it is best to lock them with a lock or to have a permanent hand on the pocket. In my eyes totally unrealistic and thus does not cover the theft in any way. Never again will I use this insurance. (Original) Absolute Katastrophe!!! Dort braucht man die Versicherung nicht abschließen. Ich habe jahrelang meine Handys dort versichert und nie einen Schaden gehabt. Kaum wurde mir mein Handy geklaut wird der Schadenfall abgelehnt. Anscheinend reicht es nicht aus wenn das Handy in der Hosentasche (per Reißverschluss verschlossen) ist und dort durch schubsen entwendet wird. Laut der Versicherung sollte man diese am besten noch mit einem Schloss verschließen oder permanent die Hand auf der Tasche haben. In meinen Augen total Realitätsfremd und deckt somit den Diebstahl in keiner Weise ab. Nie wieder werde ich diese Versicherung nutzen.

(Translated by Google) Can only be reached by phone after waiting 20 minutes, no current information about the current status of the smartphone (only it is being repaired) ... just bad, my mobile phone has been in the workshop for 3 weeks and has been sent away for 4 weeks and then you should contact Report a status query yourself once at the beginning of the week and at the end of the week, for which it is then to report again next week. For such a service and such a long repair time, I don't need insurance ... (Original) Telefonisch erst nach 20min Warten erreichar, keine Aktuellen ausküfte über den Aktuellen Status des Smartphons (lediglich ist in Reparatur)... einfach nur Schlecht, mein Handy ist mitlerweile 3 Wochen schon in der Werkstatt und seit 4 Wochen weg geschickt und dann soll man sich selbst einmal Anfang der Woche und Ende der Woche zu eine Statusabfrage melden, dafür das es dann heist, melden Sie sich nächste Woche wieder. Für so einen Service und so einer Langen Reparaturzeit benötige ich auch keine Versicherung...

Nepper Schlepper Bauernfänger. Vorsicht vor Angeboten von diesem Unternehmen. 1 Stern gibt‘s für die Hotline die helfen wollte! Die waren wenigstens bemüht, können aber auch nur weiterleiten.

Ich kann vor diesem Versicherer nur warnen. Assurant arbeitet u.a. mit PRIMACOMUNICAZIONE zur Reparatur von Elektronik zusammen. Dort befindet sich mein Gerät nun seit über 2 Monaten. Assurant ist nicht zu erreichen. Ich weiß nicht wann, und wenn, ob ich mein Gerät je wiedersehen werde. Mit dieser Firma würde ich nie wieder einen Vertrag schließen, Gott bewahre !

Der Versuch nicht zu leisten steht an erster Stelle. Falsche Bezichtigungen, seltsame Ausführungen, und wenn man dann vernünftig argumentiert und zurück schreibt heißt es es muss wochenlang geprüft werden. Was für ein armutszeugnis. Was für ein armseliger Haufen. (Translated by Google) The first priority is to try not to perform. False allegations, strange remarks, and if you then reason reasonably and write back, it means it has to be checked for weeks. What an indictment. What a pathetic bunch.

I chose Samsung Care+ Assurant to insure my smartphone, expecting to receive fast and efficient service in the event of damage. Unfortunately, my experience was anything but satisfactory. 1. Communication: Communicating with customer service was a challenge. My inquiries were responded to, but the answers were often vague and uninformative. There was no clear statement about when my smartphone would be repaired and returned. Despite repeated inquiries, I was not given a specific time frame. 2. Delay in repair: After reporting the damage, I was informed that there were technical issues that could only be resolved by the IT team. Despite supposedly contacting the IT team, there has been no progress or updates regarding the repair of my smartphone. This is in stark contrast to the original promises of a repair within 5-7 business days. 3. Costs and deductible: The costs for insurance and the deductible were higher than with other providers. Given the delays and lack of concrete solutions, I don't see the added value of this insurance policy. 4. Lack of proactive solutions: No alternative solutions were offered to mitigate the inconvenience caused by the delay in repair. The lack of proactive solutions and the lack of transparency are very disappointing. In summary, I am very dissatisfied with the service from Samsung Care+ Assurant. The lack of communication, delays in repairs and lack of proactive solutions have caused me to seriously question the quality and value of this insurance service. I would recommend others to thoroughly review the services and communication standards before purchasing insurance from Samsung Care+ Assurant.

This is easily the worst insurance company I have ever dealt with. Terrible customer service with late/no answers. After providing all of the necessary documentation and answering all of their questions, they still decide not to pay out due to some obscure policies. SAVE YOUR MONEY AND AVOID THEM AT ALL COSTS!

WARNING SCAM FROM INDIA!!! This company has already changed addresses several times and is playing commission games with Vodafone and Co. Addresses have been found in Frankfurt, Cologne, London and Amsterdam. Incorrect VAT IDs and fake reviews are daily business there. And do you know why you can't contact them by phone? Because the company does everything it can to avoid being found. Even the site is hidden behind DNS protection so that the provider cannot be tracked. But I'll keep researching and find you soon ;)

No confirmation that the device was received. Only upon request, where you have to look for the contact details. Massively negative image campaign for Telekom. While you are still pressured to finally send the device after you have received the device, there is no rush on the buyer's side to process the purchase. I sent in a device with a rather low rating for testing. I will no longer submit other devices to this provider.

Really the worst insurance company I've ever seen . They just take money and you can't contact with them .

!!!BEWARE SCAMMERS!!! My cell phone change was recorded and "registered" over the phone a year ago... in the event of damage, reference was made to the old device which was insured over 3 years ago, since then I have been paying for a cell phone that no longer exists and now the damage is not being settled. .. The "deductible" that was immediately requested when the damage was reported was also not refunded... Emails are no longer replied to. Alexei Polunin writes poorly translated emails that look like standard replies in order to quickly drive away disappointed customers... I'm hoping to meet the scammers in person...

Bereits seit 4 Wochen kein Statusupdate trotzdem mehrfacher Anrufe. Keiner konnte eine Auskunft bzgl. des Status geben. (Translated by Google) No status update for 4 weeks despite multiple calls. Nobody could give any information regarding the status.

(Translated by Google) I had insured my New Year's Eve dropped iPhone 6 over the Sparkasse S mobile device protection in September 2016. At the beginning of the year I wanted to send it because of the fall (result: cracked display and defective camera) and was referred to "Assurant Solutions", which took the damage and should take care of the further course. Everything was through, I just had to go to the DHL package ticker to send the iPhone to Serfino Repairs & Service. According to the customer service, the e-mail dispatch of the sticker should not take more than 24 hours. After several days, when still nothing arrived, I dialed the hotline again and asked for it. Finally, it took me almost 10 days to be told to simply send the device and I will be reimbursed the shipping costs in retrospect. Too bad that I had waited so long. Well, then I brought the phone to the post office and 2 days later I got an email that a cost estimate was sent to the insurance company. When 13 days had passed, I thought that it was a bit slow to exchange a display and a camera. Without getting another mail, "my device" arrived a day later by mail - I should, as initially agreed by phone - pay the 50 € deductible cash on delivery. Then I unpacked the small packaging and read the note "Your device was swapped at the manufacturer. The cost of the exchange will be covered by your insurance. ". A nice surprise. I have to say that in addition to the broken display and broken camera, the iPhone had a very scratched back and some dents on the case edges. Therefore, a very nice gesture to send me a new device. This justifies for me also the duration of 14 days: 2 days shipping to Serfino, checking the device, cost estimate to the insurance company (possibly also 2 days duration, depending on the working speed and amount of orders of the insurance), sending in to the exchange to Apple ( 2 days shipping time again), replacement of the device, return to Serfino (2 days), check of the new device, return to me (2 days). For the kilometers that the two devices have gone through and the effort behind them (and possibly not seen and appreciated by many customers), the duration of the exchange is understandable and perfectly acceptable. Therefore, a really great service! (Original) Ich hatte mein an Silvester heruntergefallenes iPhone 6 über den Sparkasse S-Mobilgeräteschutz im September 2016 versichert. Anfang des Jahres habe ich es dann wegen des Sturzes (Resultat: Gerissenes Display und defekte Kamera) einschicken wollen und wurde dafür an „Assurant Solutions“ verwiesen, die den Schaden aufnahmen und sich um den weiteren Verlauf kümmern sollten. Alles war durch, ich musste nur auf den DHL-Paketsticker waren, mit dem das iPhone zu Serfino Repairs & Service geschickt werden sollte. Der E-Mail-Versand des Stickers sollte laut Kundenservice nicht mehr als 24h dauern. Nach mehreren Tagen, als immer noch nichts ankam, habe ich nochmals die Hotline gewählt und darum gebeten. Letztendlich hat es knapp 10 Tage gedauert, bis man mir sagte, ich solle das Gerät einfach so losschicken und mir werden die Versandkosten im Nachhinein erstattet. Schade, dass ich dafür so lange gewartet hatte. Nun ja, dann habe ich das Handy zur Post gebracht und 2 Tage später bekam ich eine Mail, dass ein Kostenvoranschlag an die Versicherung geschickt wurde. Als 13 Tage vergangen waren, dachte ich mir, dass es doch etwas langsam sei, um mal eben ein Display und eine Kamera auszutauschen. Ohne eine weitere Mail zu bekommen, kam “mein Gerät“ dann einen Tag später mit der Post an – ich sollte, wie anfangs telefonisch abgesprochen – die 50 € Selbstbehalt per Nachnahme zahlen. Dann packte ich die kleine Verpackung aus und las den Zettel „Ihr Gerät wurde beim Hersteller getauscht. Die Kosten des Austauschs übernimmt Ihre Versicherung.“. Eine schöne Überraschung. Ich muss dazu sagen, dass das iPhone zusätzlich zu gebrochenem Display und defekter Kamera eine sehr zerkratzte Rückseite und einige Dellen an den Gehäuserändern aufwies. Von daher eine absolut nette Geste, mir ein neues Gerät zuzuschicken. Das rechtfertigt für mich auch die Dauer von 14 Tagen: 2 Tage Versand zu Serfino, Überprüfung des Gerätes, Kostenvoranschlag an die Versicherung (möglicherweise auch 2 Tage Dauer, abhängig von der Arbeitsgeschwindigkeit und Menge der Aufträge der Versicherung), Einsenden zum Austausch zu Apple (wieder 2 Tage Versanddauer), Austausch des Gerätes, Zurücksenden zu Serfino (2 Tage), Überprüfung des neuen Gerätes, Zurücksenden zu mir (2 Tage). Für die Kilometer, die die beiden Geräte hinter sich gebracht haben und den Aufwand, der dahinter steckt (und womöglich von vielen Kunden nicht gesehen und geschätzt wird), ist die Dauer des Austauschs nachvollziehbar und absolut akzeptabel. Von daher, ein wirklich klasse Service!

(Translated by Google) Thieves. They will do anything not to pay, I am surprised that any company cooperates with them. This is an image failure. They refused to cover my damages just because I got the wrong dates! Simple mistake !!! As if it had any meaning when the phone dropped to me or a month sooner or later. Remember you must report the damage within two weeks of the incident. There is no question about a mistake or a vacation you have to lie !!! (Original) Złodzieje. Zrobią wszystko żeby tylko nie zapłacić dziwię się że ktora kolwiek firma podejmuje z nimi współpracę. To jest porażka wizerunkowa. Odmówili mi pokrycia szkody tylko dla tego że pomyliłem daty ! Zwykła pomyłka !!! Tak jak by to miało jakieś znaczenie kiedy telefon mi spadł czy miesiąc wczesnie czy później. Pamiętajcie szkodę TRZEBA zgłosić do dwóch tygodni od zdarzenia. Nie ma mowy o pomyłce czy urlopie trzeba skłamać!!!

0 stars! The cell phone insurance was canceled last year, it is still being debited and no one can be reached by phone or the numbers on the website are not assigned ! Never received confirmation of cancellation! Absolutely dubious!

So I would never take out a contract with this great insurance company again, I've been trying to reach someone by phone for 4 days and I'm just stuck on hold for 50 minutes yesterday and even 1 hour today. Writing an email or reporting the damage online doesn't help either. I've been waiting since then days to an email. So if your cell phone breaks and you have this insurance, you will definitely suffer.