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JD Sports

Clothing store Womens clothing store Shoe store Mens clothing store Childrens clothing store Sporting goods store Sportswear store

Retail chain specializing in designer branded training shoes, casual sportswear and accessories. People often mention shoe, told, staff, shoes, store, lady, change, rude, manager, service,


Address

Unit 111-115, The Mall, Luton LU1 2TH, United Kingdom

Website

www.jdsports.co.uk

Contact

+44 1582 283758

Rating on Google Maps

3.80 (588 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 AM to 7 PM
  • Friday: 9 AM to 7 PM
  • Saturday: 9 AM to 7 PM
  • Sunday: 11 AM to 5 PM
  • Monday: (Spring Bank Holiday), 9 AM to 7 PM, Hours might differ
  • Tuesday: 9 AM to 7 PM
  • Wednesday: 9 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: shoe (12) told (10) staff (9) shoes (8) store (8) lady (7) change (7) rude (6) manager (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rose 2 years ago on Google
    If I could give zero I would , absolutely appalling rude behaviour from the manager Maya She insinuated and twisted my words and scolded me , first time JD shop experience I left shaken and humiliated
    5 people found this review helpful 👍

  • 1/5 Abida B. 2 years ago on Google
    LUTON MALL JD Blonde manager was rude. Lost my phone. Requested to look at the cctv or provide support. Manager replied with “I’m not wasting 30 minute of my time, I have other things to do”. Gave specific details, uncooperative, unprofessional, Staff was lovely except the (don’t know her name) blonde old lady with the cakey makeup with the nose stud, bleached hair. Grey Eminem tracksuit.
    4 people found this review helpful 👍

  • 1/5 Harinder Singh B. 1 year ago on Google
    Very inefficient staff, have to wait for 20mins to try selected shoes.
    2 people found this review helpful 👍

  • 1/5 Fahad A. 1 year ago on Google
    There was unprofessional and rude Indian lady on till. I was there to change my shoe and i talked with customer service guy there, he inspected my shoe , checked the receipt and told me it's OK you can change the shoe. I selected another shoe in same price range and told him. He asked me to go to counter and he will bring the new shoe. Then he brought new shoe and when I went to counter there was girl with scarf she said in a harsh way, you will not be entertained here go to the last counter. There was another lady on last counter she told me to wait eventhough she was not busy at all. I told her shoe is on counter and you just have to change it what are you waiting for. She again told me to wait. I waited there for 15 minutes and mean while she was talking with another JD guy. Then atlast she said OK give me your old shoe and receipt. She opened the shoe box, i told her your JD guy has already inspected it and he told me you can change it. She said no i will check it again, then she said I will go to manager to take his permission to change it. Then she came back and said we cannot change it and we cannot refund you because you have used it. I told her I used it inside house and its not comfortable that's why I wanna change it. She started arguing with me and then that indian look like lady came. She talked with me in a very rude and harsh way. She has no professional mannerism to talk with customer. She said only I can decide which shoe can be replaced. Little woman with big ego. Then almost all JD staff gang up there. That lady has a pathetic behaviour and sick mentality with zero common sense. She continued arguing with me, it was like a war for her which she has to win at every cost. I left the shoe on counter and told them keep the shoe and money, I will keep my dignity.
    2 people found this review helpful 👍

  • 1/5 Aleena 1 year ago on Google
    Rude unprofessional lady was on the till today and the worse person to serve customers . i don’t know why people hire these kind of employees.she is not interested to doing her job ,tried to make me idiot infront of everyone for making humanly mistake .she couldn’t do her job on the till then other manager did it for me thanks to her. Unlike the rudeness I had received for no apparent reason.
    1 person found this review helpful 👍

  • 5/5 Khawaja Sheraz G. 3 years ago on Google
    A massive thank you to this gentleman by the name of Mike at Luton JD Sports. Great service by all staff and especially Mike who assisted by getting us the clothes and trainers that we needed, it’s amazing to have people go the extra mile to help customers. Once again thank you and much appreciated will definitely return and highly recommend this outlet and service.
    1 person found this review helpful 👍

  • 1/5 Monita D. 1 year ago on Google
    No one ever picks up the phone at this store. Morning/ afternoon and towards end of day.

  • 4/5 Jason A. 10 months ago on Google
    Very helpful staff member, made my purchase, quick and easy.

  • 4/5 mark s. 10 months ago on Google
    Staff helpful !!!Limited brands in stock but okay if you need a cheapish deal

  • 4/5 Carol H. 1 year ago on Google
    After taking a while to decide the item to buy the shop assistant was very efficient getting the item and took our purchase straight to the sales desk which luckily didn't have a queue

  • 5/5 Amanpreet S. 1 year ago on Google
    Amazing variety of shoes, feel stylish whenever i have JD material on my feet. Never had a complaint. Theres also brilliant music making your shopping spree even more enjoyable!

  • 2/5 A B. 1 year ago on Google
    Good range of top brand shoes and nice big store, but the issue is the lack of organisation, which is what kills it. I found a relatively expensive pair of shoes I liked, so walked around hardly finding anyone, when I finally did I asked to get another size for me to try on, but they told me to wait for the main fitter to come over to me. I just proceeded to wait around sitting on a stool for ages for no one to appear or even to talk with on the men's side of the store. This is because there is literally one female staff member in charge of that role for around 10 customers, not a very smart setup. Waste of a store if they can't get even 2 or 3 people on that role. Also saw two young workers stood near the door with their hands in their pockets like security guards, chatting away. I'm not blaming them but obviously the manager is completely useless to have staff arranged this ridiculous way, why not actually put more workers on fitting, which would speed everything up. Their loss now in terms of that branches earnings, instead I'm going to order a home delivery from JD sports online for the same shoes. In future I will just go to browse shoes, try them myself and buy them online. Much less time wasting with that approach.

  • 5/5 Kay P. 11 months ago on Google
    Great service despite the footfall. Very organised store. Great items at great prices. Staff knew what they were doing and spent minimal time. Happy shopper.

  • 5/5 Omar E. 1 year ago on Google
    Had a great experience with Anna today, couldn’t find a t-shirt I desired and she advised me that it’s available in Oxford street after asking and went out of her way to check that for me. Made me feel welcome all while keeping a smile on her face. Great customer service!

  • 4/5 Riaz K. 1 year ago on Google
    Latest sports clothing for adults and children, but the one in Luton is smaller than the ones I'm used to. It's also a little over priced.

  • 1/5 sanjay b. 1 year ago on Google
    Worst experience staff is very rude they give you defective piece and when you go to store to exchange they said it's wore. Don't buy any product from this store

  • 1/5 Christina G. 1 year ago on Google
    Very bad customer service experienced from one of the lady store manager.Rude behaviour. I went to return my shoes as the given me the different pair of shoes. That is there mistake and behaved rudely.

  • 5/5 Mohit M. 1 year ago on Google
    One stop for all the sports equipment

  • 5/5 Mariyah 1 year ago on Google
    I went for a refund and was served by jasmin Very efficient and polite 👍 Thank you for serving me Unlike one of the managers maya who was rude and a abnoxious

  • 3/5 Shahara K. 1 year ago on Google
    Never can find your size in there. Always saying order online. I want to try before I buy to see if it looks good

  • 3/5 Muna B. 1 year ago on Google
    The changing room are so dirty it seems they have been not cleaned for while...can some clean the changing rooms please even the shop floor...overall staff very nice 👍🏼 👌

  • 4/5 Sunil N. 1 year ago on Google
    Visited JD sports many occasions for in-store and click and collect orders. Always crowded but plenty of staff to attend. Brand collection is average but good bargains. Lot of items are JD specific but overall good experience


Call +44 1582 283758 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✗ Same-day delivery

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