Staff don't hurry to work. During lunchtime there is always a lot of people and long queues. After each client every staff go somewhere, walk around and talk to each other for long time, and the queue should wait till they will wish to have some work. If the staff does not want to work, there are always a lot of other people who need this job.

At 13:40, 26th October 2021, I took a ticket C520 and waited for 20 minutes. Then the staff at the very left desk called 2 numbers (C520 and C521) at the same time and skipped my turn. She said, 'You didn't come on time', She didn't wait even 1 second!! Then I complained her but she just ignored and called security. I explained to the security but he just said, 'It's not my problem. I don't understand your English. If you don't leave immediately, I will call police'. Then he started calling police and I was kicked out They do not accept their mistake nor listen to customers, and are terrible racists!!

I am a person who always gives 5 stars to even mediocre service. But you should be listed in the Guiness World Record for the worst customer service in the world. Only happens in this branch and not only one time (the other branches are normal, but unfortunately closed today): the reception was rude and was making jokes / laughing with a coworker while returning back my letters since the addresses were not written on "the right side", while both sides were identical. I can understand the rule, but please do not joke or laugh in front of the customers right after returning back the letter, it could be perceived as offensive / aggressive. The receptionist was the woman with sit number 5, around 29 of April 2023 at 6PM.

A great place where we can solve and send things with good service

(Translated by Google) 1 * because have little not give 0 * service more than zero. post office in personal sandweiler unable to open a post office account sends me to the center at the station. At the station the staff misinform (Host esse d 'information) on the need for documents to open a checking account. Enplus speaks badly about sandweiler employees (wankers etc) (Original) 1* car ont peu pas donnez 0* service plus que zéro. bureau de poste a sandweiler personnelle incapable de m' ouvrir un compte à la poste m'envoie au centre à la gare. A la gare le personnelle mal informer (Host esse d' information) sur les besoin des documents pour ouvrir un compte courant. Enplus parle de mauvaise bouche sur les collaborateurs de sandweiler ( branleurs etc)

One of the most attractive areas that I had spotted while travelling in Luxembourg. Later, I realised that the beautiful building was actually a post office.

(Translated by Google) Arrogant guard with superior area of ​​perception. He made me go out when I was watching the phones because I 'play' with? Experience really disgusting ... (Original) Guarde arrogant avec aire de superiorité tres percevable. Il ma fait sortir quand je regardais les telephones parce que je ‘jouer’ avec? Experience vraiment degeulasse...

Just to write the review for cheer up the staffs here. I am here for sending a postcard back to Taiwan and it only takes less than 10 minutes(including waiting time) to finish it, thus, I will say I really appreciate the high efficiency here!👍🇱🇺👍🇱🇺👍

Left work earlier and Came at 17:50, but the security does not let inside to send a letter although the place is open until 18:00. Not good, either change work time until earlier or work really until 18:00

By far the worst delivery I ever had in years, maybe in my life.... I ordered a laptop from amazon with a specific date of arrival. The parcel never arrived on time, after several calls to the customer service, the employees replied me that the machine which recognises the addresses on the parcel had an issue and I had to verify my address (if I hadn't called, I wouldn't have found out). Then they people of customer service reassured me that the package will arrrive on the next available date... guess what this never happened. After several calls again to the customer service one of the personel realised that there was an error and that the parcel will arrive on another date😑. Long story short I had to travel 1,5 hours away to Bettembourg and get 3 hours off from my job to get my laptop. I dont understand honestly wjy they can just deliver a package to a person who tried to collaborate as much as possible and treated a not effective delivery service with the most polite way. Not a good way to treat your costumers Post Luxembourg!!!!

The mobile subscription appears to be a scam; you need to re-subscribe every year for a new 12-month commitment, or else the mobile service will be terminated. This means that if you wish to change the service provider, you can only do so during a very limited timeframe (each year when the contract is about to expire) without incurring a cancellation fee. Even if you have been a loyal customer for many years, you still do not have the flexibility to cancel your subscription for free. UPDATE to your response: It's not about the subscription period. It's about why the customer should have to resubscribe. I have been a customer for 4 years, and now I am not able to cancel the contract for free because I had to resubscribe a couple of months ago.

Employees are really awful people. This branch hires the worst to receive customers. They asked me why there was a battery drawing pasted on my envelope. I said that is what they printed for my return envelope. They just laughed in front of me at my answer. Will surely never come back to this place.

(Translated by Google) Was asked to take off my mask so that the employee could see my face because he wanted to know how I look under the mask. The whole discussion was very close to sexist comments. (Original) Wurde aufgefordert meine Maske abzusetzen damit der Mitarbeiter mein Gesicht sehen konnte, da er wissen wollte wie ich unter der Maske aussehe. Die ganze Diskussion grenzte sehr an sexistischen Kommentaren.

I ordered several items from Amazon.de. I placed the order correctly. Gave the full address of the building - F.W. Raiffeisen bld. 21-23, Zenith Tower 1, floor, apartment, phone number, email ... and still the P&T guys returned all packages , BECAUSE THEY NEED MORE information about the address. DEAR P&T staff, Zenith towers (Cloche d`or Mall) are the biggest residential buildings in Luxembourg. HOW ON THE WORLD YOU COULD NOT KNOW THEM? And if you don't , why don't your ring me a phone, or write me an email? You just "try" to deliver, can't find the address (OMG ?!) and then you just return the package with no explanations... I ordered 4 items, all of them with the same delivery details, and all of them have not been, and will not be delivered. You are a waste of time, seriously... Unbelievable. Worst posting service not only in Luxembourg, I guess you can bid it is the worst in EU.

(Translated by Google) SUBJECT: Notice n ° 76 to be withdrawn (in appendix) Home: 19, rue Fernand d´Huart 1739 LUXEMBOURG Hello, The last three registered parcels (letters) were not delivered to the house by the postman. He systematically leaves a "notice" to collect our mail at the Post Office of the Station. We live in Bonnevoie and this is a disturbance. Today January 13th is the third time in a few months and it is not customer service. Today we got up since 8:00 a.m. My wife and I did not leave the house all day. The postman passes around 10:00 am. 1) We have a nice doorbell. When someone rings we hear it at 50 meters. 2) We saw in our mailbox 2 letters and a NOTICE to go to the post office to collect a shipment from Amazon. **** Why did the postman not ring the door to give us the letter or parcel? We have lived in Bonnevoie since 1990 and the letter carriers have always rang the doorbell. They were doing their job well. Today this is no longer the case. La Poste no longer delivers to us at home and obliges us to systematically move to the Post office at the Station. The Post Office is a big business that is getting worse and worse. The factors that you have had (in Bonnevoie) for 2 years are a disaster. cordially Fernando LOPEZ (Original) OBJET : Avis nº 76 à retirer (en annexe) Domicile : 19, rue Fernand d’Huart 1739 LUXEMBOURG Bonjour, Les trois derniers colis (lettres) recommandées n’ont pas été déposés à la maison par le facteur. Il laisse systématiquement un « avis » pour récupérer notre envoie à la Poste de la Gare. Nous habitons à Bonnevoie et cela est un dérangement. Aujourd’hui le 13 janvier est la 3ème fois en quelques mois et cela n’est pas un service au client. Aujourd’hui nous sommes levés depuis 8h00 du matin. Ma femme et moi, nous ne sommes pas sorties de la maison pendant toute la journée. Le facteur passe vers 10h00 du matin. 1) Nous avons une belle sonnette. Quand quelqu’un sonne on l’entend à 50 métrés. 2) Nous avons vu dans notre boîte à lettres 2 lettres et un AVIS de passer à la poste récupérer un envoi d’Amazon. ****Pourquoi le facteur n’a pas sonné chez nous pour nous donner la lettre ou colis? Nous habitons à Bonnevoie depuis 1990 et les facteurs ont toujours sonné à la porte. Ils faisaient bien leur travail. Aujourd’hui ce n’est plus le cas. La Poste ne nous livre plus à la maison et nous oblige à nous déplacer systématiquement dans le bureau de Poste de la Gare. La poste est une grande entreprise qui marche de plus en plus mal. Les facteurs que vous avez (à Bonnevoie) depuis 2 ans sont une catastrophe. Cordialement Fernando LOPEZ

Very offensive receptionist: she was angry since the AR form was not filled, but there is any instruction anywhere that tells you to need a form, what's the point of being offensive for a problem you (as a company) create for the customers? Disgusting

Good postal office because is open on Saturday as well, which is not so common for other Post offices.

(Translated by Google) Deplorable service (Original) Service déplorable

Horrible organization. This POST is in the center so obviously all workers come during lunch hours... there are 3 employees... waiting 20mins to get a package is ridiculous

I had issues abroad, I accidentally deleted my eSIM while setting up the old phone for my mum. They fixed it for me from far away, and I wasn't left without phone service for my own mistake. Very grateful, thank you for the flexibility and the support.

great service! had a uk amazon order (without return postage included) i needed to send back to the uk. had already packed the parcel and asked how much it would cost me. instead of just selling me a stamp, an employee (phillipe) recommended a smaller box to reduce the postage and filled out all the tax stuff for me on the required sticker... thanks phillipe!

I have been waiting almost three weeks for my Post bank account to enable me again to modify my standing orders instead of getting an error message and it saying that I do not have any, which is not true! I have phoned, emailed and sent messages via the app/website many times but nothing has happened. I can ask them to change the standing orders but I do not want to do this every time. I want to change them myself as the app/website should allow you to do this. No-one seems to care though for the bank account that I pay for to work as it should do!

Telecom customer service was above and beyond. Wish I could give 6 stars.

Great and friendly service. Opening hours are fantastic. 7 am till 6pm, really appreciated

Bad service!

Really poor service here. Came for the Telecom just to return my tv box and had to wait for 30+ mins - all this time reach employee had a single person.

They kick me out without to take my letter because it was 1 minute after the closing time even I was inside the shop trying to complete the forms, super rude, unfriendly… worst client services ever…

10 mins, in and out. Everyone is super friendly. But signs in German or English would be nice for the non-francophones among us. Otherwise, very nice.

Even so this is only temporary and very small to what we were used to, every one is very forthcoming and extremely helpful. Surprise by their large choice which is unfortunately not on display. So just ask for it and they will certainly show it too you.

Good day! I would like to share my experience with Post specifically located in Luxembourg Center. It was my first time to send documents internationally and expected the blonde lady would properly assist me. She saw the documents and she gave me a white envelope, which I thought that the documents would be registered. I asked her if I can put my email address and phone number, and she only nodded NO while chatting to her colleague. She could somehow understood that the documents are really important. I didnt ask her to send it ordinarily so it would be nowhere to be found. I have asked if I can put more details and that means I am certain that those documents are important. To the girl who assisted me, it is really true that you can tell a person's character by how they treat people. Would the value of the documents depends with the customer you are assisting? I can’t locate the documents anymore and that documents are very important and you will never understand how important it is to my family. I hope that those people working in Post Luxembourg center would at least be nice and helpful to their customers. Always be kind no matter how they look, a local or not, asian or speaks different language. I hope you do not go through the same and the world would remain to be nice to you. God bless!

Not recommended Internet services

Relatively Fast and effective Post office. The staff is nice and helpful.

(Translated by Google) Largest branch of the lux. post Office (Original) Grösste filiale der lux. Post

Impossible to reach by phone; waiting time 15 - 20 Minutes, i have to go there in person to ask ONE question!

(Translated by Google) Underground bad! Unfortunately, one has to give 1 star. A week without internet .... and they do not want to solve the problem! (Original) Ennerirrdesch schlecht! Leider muss een 1 Stär verginn. Eng Woch ouni Internet....an sie wellen den Problem net leisen!

(Translated by Google) The best team ever. Always friendly and do the job well! (Original) Déi beschten Equipe ever. Emmer frendlech an maachen d'Arbescht gudd!

(Translated by Google) Beautiful building! (Original) Belo edifício!

(Translated by Google) Intolerable waiting times !! especially during peak hours 5 p.m. 2 open windows of the 5 threads up to the door. Organization to review (Original) Délais d'attente intolérable !! surtout dans les heures de pointe 17h 2 guichet ouverts des 5 fil jusqua devant la porte . Organisation à revoir

I don't see the point of the self service machine! If you've done self service but you still are asked to wait in line, then I'd rather wait in line anyway. There should be a drop-off box for people who have made their transactions on the self service machine to just drop their letters/parcels.

The services and prices of the post are fine. The staff is either nice, helpful and respectful, or extremely rude and arrogant. This is a common service and if people don't want to work in customer service they shouldn't.

The Telecom/Internet part is only opening at 9 and it is not written even on their own website, such a shame! Then I wanted to withdraw money, the cash point did noise for a long time without giving me any money. Do you care about your customers, really?

Easy services

The delivery people do not call you even when you have provided the correct phone number. So if the slightest thing goes wrong like you are not home, wrong name on doorbell, you put the house number after the street name (a real explanation in March by Post why my package was not delivered), they will say the package was not deliverable and you have to wait for another 24-48 or more before you can pick it up from the post office. I'd really like to know the reason why couriers don't call clients. I have had probably around 20 packages sent to me in the past 6 months. And im not over-exaggerating when i say that not a single one has arrived properly. Always some stupid reason why it could not be delivered when every single time the problem could have been avoided by a simple phone call. Absolutely unacceptable.