The smiles (void of substance) and the welcomes and the -have a great stay- , end the moment they hand you the check in details . After that you are just a number amongst hundreds. Just an invoice . On our way to Lucerne from Zurich by train, a person (unknown to us), committed suicide on the rails . The way the Swiss railway handled the incident was appalling but that is not the hotels problem . When we arrived at the hotel , five hours late and in an -obviously- very distressed mood and since they asked -how was your journey- ,we expected that they would try to make us feel somehow better . Maybe offer us a drink ? A room upgrade ? Something ? No , they are just reception welcome robots , no feelings or empathy , just in and out , in and out , please pay and good bye . According to my hospitality book , they completely failed . Because in hotels as such , you are supposed to be a guest , not just a customer. The outdated bathrooms , the stuffy breakfast room and the very expensive rates came in second . Ps. From their response you can -all- see what I am referring to . Blah blah blah blah , no substance , just ego , that they are the best, trained to excellence . No second chance from me , as for the rest of you , well , you’ve been warned .

The location of this hotel is excellent. Across from the lake and close to train, bus, ferry, old town and just about anyplace you need to go. But it’s lacking 5-star quality. The rooms were remodeled with nice decor and design, but they left the 1970’s bathroom alone. Why? they are horrible and you are given 2 towels only. The beds had the thinnest and hardest mattress of any hotel I’ve stayed at and the pillows were thin as well. Nothing luxurious. We also were there when Luzern was having a heatwave and the “central A/C” hardly put out cold air we needed to get a fan to sleep at night. Common areas have no A/C, be prepared to sweat. Restaurant food was fine but super slow. Breakfast was awful so avoided even though in the rate. Housekeeping was superb though and only bright spot outside of the location. If you stay in winter perhaps give this is a go for location alone but for the rates they want it doesn’t live up to 5 star at all.

We booked 2 rooms (one suite and one standard room) at this hotel as a 1 night break during our vacation in Switzerland. The goal was to get some rest in between our travel days and even though this was one of the most expensive hotels, we justified the cost because we needed something comfortable due to the extensive travel during other nights. The location of the property is great. The hotel itself feels quite dated however the location makes up for it. Unfortunately we had the worst night in this hotel because the suite was full of mosquitos during the night. There were so many that we literally could not sleep most of the night. I sent an email to the hotel in the middle of the night, and also let the front desk team know about this issue during our check out next morning. Surprisingly, there was not even an acknowledgement of the problem. 5 days later I receive a response to my email from their general manager, basically informing that this is how nature works. Since the hotel is close to the lake, there can be mosquitos and the email basically accused us that we must have left our windows open for an extended period of time. In reality, we did not open any windows at all during our brief stay since we were barely in the room. We checked in late afternoon and went out for dinner and checked out next morning. We opened the balcony door for less than 5 minutes to access the seating outside. It is extremely disappointing that the hotel did not have measures in place to handle the mosquito situation and they put the blame squarely on the guests without even checking all the facts. If you are looking for a relaxing time, I would not recommend this property

Perfect place for the Blues Festival. The music was absolutely energizing. Luzern needs more of these musical venues. The band that played from Saturday 12.11 from 10:00-14:00, was fantastic! Wonderful, friendly service. The food was very good, drinks, ambience, all. Outside of the normal day to day experience, and gave space for something different. Thank you!!!

This hotel is great and worthy of 5 stars. The hotel is a very beautiful old building with a lot of history. The breakfast was one of the best breakfasts that I've had in a hotel. Location is perfect, walking distance to everything in Lucerne and 10 minutes walk to the train station. Also, the dinner restaurant in the hotel is very good. But what puts this hotel over the top and worthy of 5 stars is the service! We forgot our bag of chocolates and the hotel shipped them to our hotel in Zurich and paid for the cost of shipping! Highly recommend this hotel!

We had the most wonderful experience with Hotel Schweizerhof, Lucern. We received a very warm welcome at check in and our rooms had beautiful views across the lake, welcome snacks and personal touches. The hotel is elegant, tasteful and is very well maintained. Every staff member we encountered was welcoming, helpful and went the extra mile to help us have a comfortable stay. We had excellent support from Eric on concierge, who helped us plan excursions and taxis/ trips where required. The food was also excellent, I can’t praise the hotel enough. Truly a 5* experience, I would highly recommend the hotel chain for a luxurious stay, which welcomes you like family!

Service at the bar was horrible. I feel for the guy as he was alone and responsible for 2 rooms but maybe instead of chatting to his mate that he was also serving while ignoring everyone else, it could have been better. Pianist was amazing though and the only reason I stayed as long.

Perfect location. Room is nice and clean. We lived in a lake view room for one day and city view for two days. City view is basically no view, lol. So highly recommended to upgrade to lake view even though it is much more expensive.

Beautiful elegant hotel well situated. Grand old hotel with all modern conveniences. Beautiful lobby and service was great except problems with repeated demagnetized key cards. Modern and well appointed rooms with large bathroom with separate tub and shower. Bed was comfortable. Nice little touches with complementary nuts, muffin and chocolates. Breakfast was fantastic with everything available. Elegant bar and dining room for breakfast. Nice patio outside to overlook Lake Lucerne. Overall little to complain about and much to laud. A true 5 star hotel.

Wow, one of the best hotels I have stayed at in a long time. I'm so glad we splurged a bit and stayed at this hotel. Excellent location with views of the lake. Grand entrance and lobby. Front desk staff service was great. We were upgraded to a junior suite and while we had to wait 45 min or it to be ready our luggage was waiting for us there when we got in. The corner junior suite was beautiful. Fresh flowers, luxury decor and finishes, comfortable bed, amazing views. I loved everything about this hotel. The only bad thing was that we loved the room so much we wanted to stay in it more than exploring Lucerne. Ha! Highly recommend this hotel!

Great location, service and thoughtful staff. It has retained the lovely old world charm. The staff was very warm and as they were aware about us being on a road trip, they handed us a travel hamper which was a very thoughtful gesture on their behalf. Would definitely visit their properties on our future adventures…

Jim Morrison was the theme for our room. It was very cool! The breakfast buffet was fantastic and we had a view of the lake.

It is rarely that i give a hotel 5 stars in google maps, This one deserve it big time.Location, staff, rooms, lake view , rooms and all other things were great. Thank you for the amazing experience.

Excellent location! Walking distance to memorable sites, shopping and restaurants. Magnificent views from balconies. Comfortable lobby. Outdoor terrace for people watching. Rooms are large. Bathrooms oversized. Attention to details excellent.

Location is the best. Right on the Lake. Staff was excellent. Front desk staff even helped me set up my outgoing flights from Zurich. Definitely full service. Central location. I only ate breakfast at the hotel but is was full service and they had good selections. Picture is of Hotel Schweizerhof Luzern from the ferry boat. Daytime picture is from our room Sunrise is from our room also. Location, location , location....

Amazing historic grand hotel in the heart of Lucerne. We stayed 2 nights and had a themed room on the second floor. The location can’t be beat and you are so close to the Lake and many restaurants. If I can come back to Lucerne, I will stay here again.

there for 2 nights as Viking guests, superb location, central to everything, our room with fantastic views of the lake and the alps, rt accross the street are the ferry cruises around lake lucerne, name brand stores nxt door, good breakfast buffet, good restaurant though very pricey, and above all very great helpful, pleasant, gracious staff. I highly recommend this hotel to friends and family.

The Hotel Scweizerhof is perfectly located to walk to most of the top places to see and visit in Luzern. The rooms are very nice. The staff effusively pleasant. Service top notch. Our room has a great view of the lake. So far, it is a great experience.

Perfect location, right in-front of the lake and close to the old town. Lovely staff at the front desk. Gave us an upgrade to a lake view room. Clean rooms.

My husband and I stayed for 2 nights during our trip around Switzerland. We really didn’t care for The town of Lucerne and found it to be a tourist trap. The highlight of the town was the hotel. It was beautiful and full of history. The staff was very welcoming and attentive. The bar had a great vibe and the room was spacious. We were so thankful that although we did not enjoy the town, we had a very nice place to stay. Upon departure the hotel gave us cookie cutters, chocolate, and water for our travels. Very thoughtful!

Staying right now at this hotel. When we got our room, we got upgraded to junior suites. It sounds nice at first. Then we arrive in to our room. My daughter spotted lots of bugs in the room. They sent a very nice staff to our room, who help and took care most of it. The we started to unpack so we move things around and found out how dirty it was. Then I want to see some movies try to connect my device with TV as instructed but couldn't do it. Another staff came up try it for a while then told me their is some technical problems. It will be fix in a while. One day passed, nothing happened It you expect to get what you pay for at a 5 star property, this is not a place to come😔

PLEASE TELL ME, what brand of matress and bedding does this hotel use, because I've NEVER BEEN SO COMFORTABLE in my life, and I'm 67!!! No kinks, backaches or stiffness in the morning. Clean, excellent service, phenomenal breakfast choices. In the heart of Lucern with beautiful views. Just a perfect stay!

Nice hotel with impeccable service Love the room and the surrounding is so breathtakingly beautiful Days seems to breeze by smoothly Do make this hotel your choice should you come for a holiday

Excellent hotel with so much history. The staff pays impeccable attention to all the details of your stay. We stayed in the junior suite which included some incredible views. The hotel is perfectly located to walk around.

A fantastic hotel. Worth a detour. Position of the hotel on the lake is fantastic, staff 100% kind and willing to oblige. Well appointed rooms and minibar. Comfortable beds. I just hope Mr. Berset the Swiss politician lifts all COVID restrictions. Pointless and it is killing the Swiss hotel industry. But of course, that is nothing to do with the Schweizerhof. But if someone at the Schweizerhof happens to see Berset maybe you could have a word with him. What is cool about Switzerland is no COVID pass for eating on lots of terraces. And this hotel does a super breakfast they serve in your room.

Very nice hotel, great staff. Right in the heart of town.

We loved this hotel, the service is incredible, we have bags brought up, the person who check us in took us to our room, security person came with the uber eats courier when we had some food delivery, all services were fantastic, the room is lovely and service is impeccable, one of the best services I had so far Thank you

Fantastic staff, great location and great food! We stayed in the suite which was on the top floor and had the spectacular lake view ❣️the staff went over and above to help us. We reached very late and had issues reaching our booking at another hotel, so we had to find a last minute spot and Hotel Schweizerhof staff took us in at 11:00 PM, made the room available and prepped dinner for us! We were treated very well! We had a great stay! Thanks to the amazing hotel and its wonderful staff who made our stay memorable and pleasant!

An absolutely fantastic experience. Everything is first class and completed with the finest of touches. The front desk staff is thorough and knowledgeable about the entire city. Rooms are immaculate and the views are th lake are beautiful.

Very welcoming and nice staff, amazing view! And great service! definitely will be my first option for staying when I will visit lucerne again 😍😍😍

Beautiful historical hotel. Great restaurant on the River

Beautiful hotel with very friendly staff. Excellent views if you book a room with a lake view.

Beautiful hotel, centrally located. Within walking distance to everything. Excellent buffet breakfast and staff. I was upgraded to a large room. Very spacious room and clean.

Perfect place for the Blues Festival. The music was absolutely energizing. Luzern needs more of these musical venues. The band that played from Saturday 12.11 from 10:00-14:00, was fantastic! Wonderful, friendly service. The food was very good, drinks, ambience, all. Outside of the normal day to day experience, and gave space for something different. Thank you!!!

Great location, across the street from boat tours and the train station. Themed rooms are a bit kitschy but quite nice. Bar had unexpected tango dancing night while we were there.

By far my best hotel experience so far in my life. I understand the rate here if you were not part of the pre-trip for our cruise are a little bit on the high side. But based upon the location the experience the breakfast buffet as well as the turn down service I would look forward to staying here again even if I had to pay the full rack rate. If you do get a chance to take a cruise with Viking on the River Rhine I would suggest you try to stay at this hotel if it all possible for a pre or post trip. We did it in the December time frame and I would really like to come back to here more in the June July time frame or maybe more about April May

Let me start by saying that in a 5 star hotel one expects more than comfortable rooms, nice sheets and good design and this hotel has it in bounds. It is the caring attention to details, wonderful staff and the feeling of appreciation and warmth that one gets staying here that is exceptional! Backdrop of beautiful Alps and Luzern seen from the hotel are great bonuses as well. Can’t wait to stay here again!