This hands down is the worst smoothie king i have ever been to. I have been to many from NC up to MI. I have never been treated so disrespectfully. Twice this week they screwed up my order, both times they tried saying i was to blame. First they made my choc peanut butter into a choc blueberry and said that was the way i ordered it, i went back threw and the girl said "that's the way i ordered it". Eventually she said "fine, I'll make you another one." With total attitude, then when it was finished she couldn't even give it to me she had another coworker. The second time i ordered a strawberry pineapple, they come to the window, never told me my total scanned my phone when the girl brought me my smoothie she said i have both your smoothies i said i only ordered one, she said you paid for two, i reiterated i only wanted one, she told me she was new amd had to get the manager. At least the new girl was pleasant, the manager (supposed manager) came to the window very rudely said "we confirmed with you that you wanted two." I tried explaining i couldn't hear very well with their speaker system and she gave more attitude and said "well i can't give you a refund the best i can do is give you a gift card.". I was on my way to work amd didn't have time to talk to argue, so i took the gift card. First off if you can issue a charge you can issue a refund, second off I know it's hard to get good help but come on basic customer service 101. Maybe covid has gotten the best of you and you no longer care about your customers. What i can tell you is i told at least a half dozen coworkers, and they all agreed tropical smoothie is much more customer friendly. After I use my gift card and the money I have on my rewards account i will not be back. And seeing how i spend at least $100 week i can screen shot my account if you want me to prove this claim. Signed 1 of many lost customers. Way to ruin Smoothie King for people

We have been to the Smoothie King on Lakeside Drive in Lynchburg many times. The lines are very very slow so do not come in a hurry! That said, the team is friendly and cheerful even though you have to watch for the coupon to actually be taken off price and it’s hard for both parties to hear in the drive through. We appreciate the vegan gluten free nutritious options and the gifted Veteran’s Day treat! The smoothies are yummy just go with time to wait in line for preparation.

I would like to review this and give it a hands down 5 star. To facilitate this review, I will use pros and cons....please use any cons as minor and understand it is just an opportunity to give yourself a pinch(thats what I do when I am frustrated). Pros= Very excellent product, excellent selection and very friendly staff. Its hard to explain but 90% of them have the "serve" down, in customer service. The menu allows you to eat healthy or splurge and get a big ole fat bomb if you are rewarding yourself or celebrating. The ingredients feel and taste very natural. Unfortunately, almost everything we eat these days is ultra processed, I am sure that has no direct correlation between cancer and autism, none at all. Rewards on App are decent, when I was coming up, you would get a free smoothie for buying X amount of smoothies....I am not sure which is better. Lets see what else.....the location is primo and I very much appreciate that. Great job all. Cons= Lines are slow, a lot of times this can be because of the not so smart person thinks its top daring to pull up closer than 2 car lengths away, this means the next person can't reach the speaker to talk to the order taker. The menu is challenging for novice SK patrons. I will see a family that obviously have a hard time making decisions based on the shear number of choices. No biggie. The prices have exploded, but then again so has everything else since Biden took office and it started well before Russian War so lets not! The employees have no idea what the specials are....I see this everywhere so this is not a singular problem at SK. Finally, I use Mint the finance and budgeting service, I did a 2022 breakdown of how much I spent in the calendar year. I spent over $1700 at SK in 2022. That's cool, I like the smoothies and I somehow have not gotten tired of them. The one thing I notice is the manager is not very kind. She is never ugly to me, she just seems to complain about staffing shortage, I've heard her complain behind the counter about how many hours she has worked over the last few weeks, on the occasion the app has messed up, she has acted like I am inconveniencing her. I have spent 20 years in customer facing roles she is in and yes I know her family owns the business but its imperative she pinches herself on hard days. Remember these concepts of customer service;10 foot rule, "no problem" is a problem, when client facing you are on a stage and pre-covid customer service was a determining factor in where we spent our discretionary dollars. She is obviously excellent at her job and everyone patron should be treated equally, but maybe try to add a smile or a thank you.....its astonishing how far those simple words go. Instead of telling 150 how good my smoothie was, perhaps it would've been 200 referrals if my interactions with her were more pleasant. Cheers to the owners, the manager and all of the wonderful associates for a job well done.

Great atmosphere. Glad that there are vegan/lactose free options. However, the smoothie itself, was too sweet to be considered healthy. I did enjoy the Friday $5 special at least.

Awesome service and great food! Also if your looking for a great career come find us at the Lynchburg Army Recruiting Station! We can do Part time or Full time Jobs with crazy Bonuses of up to 50k!

First time inside, I simply asked Mary to tell me what I want and that I wanted it to be filling. She inquired about favorite flavors and then recommended the Daily Warrior with cocoa added. PERFECT! Now I know what I will get next time and appreciate the friendly and quick service.

I ordered two smoothies online for pickup, and after waiting in the drive thru line for close to a half hour, an older woman told me at the window they didn’t have my order. When I tried to show my confirmation number, she took my phone without asking to check the number, and did not give it back until she’d confirmed that she couldn’t find my order. When I started to ask clarifying questions to understand what happened, I was abruptly told, “Don’t take an attitude with me”. Rather than refunding my order or making the order again, I was told I’d have to pay for a new order again. After paying for another order to get my dinner, I had to wait in the parking lot for 15 more minutes. A different woman came out, apologized, and gave me a coupon, but still could not refund my original order. While I can understand the challenges being short staffed poses, and I appreciate the coupon, the way I was treated as a customer was inappropriate, rude, and aggressive. I do not plan to return.

Made me feel stupid for ordering a new smoothie because I didn't know exactly what was in it. I hate bad costumer service ill never spend my money here again!

I don't want anyone to loose there Job . But you all just lost 6 customer the customer service trying to get the smootie made the way I like was very in professional so refuse the smoothie an I will tell people about the bad service I would like to buy from there again buy not because of bad service

I visited this location and had a great experience. My smoothie was delicious and safely waiting for me in a cooler outside (social distancing!). However they went above and beyond when I later ordered a smoothie on the app while out of state. Being several hours away I couldn't pick up my smoothie. The owner personally called me to ensure I got my refund and reward points back. 10/10 would recommend!

Sat in line for 15 minutes with only two cars in front of me. After ordering it took an ADDITIONAL 20 minutes for them to bring out two smoothies while I sat in the “short-term” parking spot. Smoothies were good but definitely not worth the time.

The wait was awful. Staff has no idea what they are doing. Definitely seemed like they needed a manager on staff. If there was one, it definitely didn’t seem like it.

Smoothies at their best. Join the rewards program if you eat regularly.