1/5 Louise Nørgaard H. 9 months ago on Google
DON'T
GO
HERE
UNLESS
YOU
WANT
TO
BE
CHARGED
TWICE.
I
stayed
at
the
hostel
in
early
July
for
two
nights.
I
checked
in
late
on
the
first
night
and
payed
my
remaining
balance
by
credit
card.
The
next
morning
I
went
out
but
upon
arrival
back
at
the
hostel,
the
door
to
the
dorm
did
not
open.
I
tried
to
speak
to
the
reception
who
told
me
to
just
push
the
door
harder.
However,
this
did
not
work...
I
asked
the
reception
to
try
and
help
me,
but
she
did'nt
have
time.
After
an
hour,
she
finally
called
the
manager,
Adrianna,
who
helped
me
out.
She
was
very
kind
and
helpful
and
even
moved
me
to
another
room
without
any
guests.
I
truly
appreciated
this
service.
The
rooms
were
fine;
clean,
with
a
good
aircon
and
big
lockers.
Upon
check-out
I
was
relatively
happy
with
my
stay.
Despite
issues
(the
door
and
an
enraged,
naked
man
in
my
first
dorm)
it
was
a
fine
stay.
However,
upon
check-out
I
checked
my
bank
statement.
Here,
I
could
see
that
the
hostel
had
charged
my
card
for
the
stay
as
well
-
meaning
I
had
payed
twice
for
my
stay
(psysically
upon
check-in
and
then
again
charged
directly
from
my
bank).
I
contacted
them
via
email
expecting
it
to
be
easily
resolved.
However,
upon
contacting
them
three
times,
I
never
heard
back
from
them.
I
then
contacted
hostelworld,
who
got
the
hostel
to
reply
to
me
asking
for
the
bank
statements
(which
I
had
already
supplied
earlier).
I
sent
them
once
again
and
as
of
todays
date,
I
still
have
not
heard
from
them!
If
the
hostel
reads
this,
I
urge
you
to
contact
me
as
soon
as
possible.
Overall,
I
therefore
would
recommend
the
hostel
but
NOT
the
aftermath!
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