Today was my introduction to the Macon VA clinic. I wanted this to be a great experience, but unfortunately, it wasn't. Dr. Nwagbata was not the best representative, which is who I was assigned. As a new patient, you know nothing about me, so listen to what I'm explaining. I was told, "You're not taking this serious and you have 20 minutes." I then explained that I don't want to see you as my PCM. If you don't care or don't want to care about what I'm telling you, I don't need to see you, cause I'm a number now and I can't rely on you to provide me the best care. She could be a good Dr., but today it didn't reflect. It is my hope that VA and her reevaluate what's important, which are the Veterans that are entrusting their Healthcare to them. I will give the VA another go, but not her. Hopefully this is read and adjustments are made to better serve Veterans.

Very first visit to Macon office. The receptionist made the experience not so pleasant. People communication is key. The receptionist made it as if we jumped line and was just going to walk in. Being that I had my baby in the stroller, I wanted to move out the way so others could get in line. Instead appropriately asking how can I help you. She immediately approached the situation inappropriately. We are all here for a service don’t just assume someone is going to jump line. Especially when you see someone with their child. Hopefully this will be a better service going forward. Otherwise, the rest of staff was nice and pleasant.

Not a place that gives a veterans the proper respect we deserve. Providers make you jump through so many obstacles for you to get service. You do what they ask and they still give you hard time when you need help. I missed work for three days and waited to get seen on the third because of injury I suffered at work. Tried to get my wounded warrior documentation signed and they WILL NOT SIGN MY PAPERWORK FOR ME TO GET PAID FOR THE DAYS I MISSED WORK EVEN THOUGH I HAD A LEGITIMATE INJURY. Not only am I 90% disabled, I rarely come here for help because Dr. Puppala ALWASY makes my visit an inconvenience and a waste of my time. I called the day after my injury to get seen, a lady name Jackey accused me of lying about contacting the Macon Va that day. I was not able to get a same day appointment so I ice, rested, and did heat therapy for my knee on my own. The VA in Macon is a joke!!!

I was assigned 2 good social workers here, but a terrible psychiatrist (Dr. Jennifer Hornick/McCullough). My social workers, Doug Raynor and Vanessa Taylor were great and I enjoyed my therapy sessions with them. Dr. Hornick, however, cancelled her appointment with me the second I checked in at the kiosk for "family reasons". She cancelled on me at least 3 times, probably to enjoy an extended holiday weekend. She rushed me through appointments. She prescribed me a medication to help me, but it initially made my condition worse. I explained to her I was still suffering problems, and my overall condition was worsening, but all she did was increase my dose. I finally thought about recommending a medication I once took, many years ago, that gave me no side effects, and was given prescriptions for it. I found it odd that a patient recommended what a doctor should do. This medication I recommended has helped me a lot. When I asked for a referral because I wasn't getting the help I needed, my travel pay to Macon was suddenly cancelled due to mysterious circumstances. My theory she took offense for me asking for a referral.

Poor patient care VA reps don't like to do there jobs all-round medicore place to get care

This was my first time ever going to a VA clinic after 10 years of being retired. This clinic did a great job! They were very nice and friendly, had their schedules and appointments lined up so I did not wait. I was expecting to sit there for 30 minutes after my appointment time before being called, sitting in an exam room for another 15 minutes before being seen. This did not happen. Not to mention they seemed to treat the other veterans there with kindness and respect. Well done Macon GA Veterans Affairs Clinic personnel!!!!. GySgt James Davis (USMC/Ret.)

I’m always pleasantly surprised by the friendly staff and clean facility. They’re always on time for appointments. Nothing of what the VA is typically talked bad about here. Special shout out to Ms. Pat in the lab who takes the best care of her patients. My elderly father with dementia is just tickled by her kindness.

Dr. Nwagbata and RN Whitley were very professional. They asked lots of questions and answered all of mine. I was in and out very quickly. Very good visit