1/5 Lalie R. 6 months ago on Google • 71 reviews
I
really
need
to
update
my
review.
I
feel
compelled
to
express
my
profound
dismay
regarding
the
alarming
decline
in
service
quality
at
this
hotel.
What
baffles
me
the
most
is
the
audacity
of
raising
service
rates
while
the
local
currency
is
plummeting
on
the
global
stage.
The
safety
hazards
are
nothing
short
of
outrageous.
We're
talking
about
former
addicts
driving
the
shuttle,
shamelessly
peddling
drugs
to
guests!
As
if
that
weren't
enough,
some
individuals
have
abused
their
social
status
as
patrons
to
bare
it
all
in
the
sauna,
creating
an
incredibly
uncomfortable
environment.
My
personal
experience
was
nothing
short
of
a
nightmare.
I
was
almost
incinerated
while
using
a
treadmill
due
to
a
power
socket
malfunction.
To
add
insult
to
injury,
the
management
didn't
even
extend
a
basic
apology
or
show
the
slightest
hint
of
concern
for
my
well-being.
The
gym,
which
has
remained
an
antiquated
and
laughable
excuse
for
a
fitness
center,
has
seen
its
subscription
fees
soar
without
any
upgrades
in
sight.
The
rooms
remain
lackluster
while
their
nightly
rates
have
skyrocketed.
The
snacks
provided
are
not
just
uninspired
but
downright
unhealthy,
with
burgers
and
pizzas
dripping
in
excessive
fat.
I
can't
stress
this
enough:
steer
clear
of
this
place!
It's
all
about
maintaining
a
facade
of
luxury
while
utterly
failing
at
providing
a
safe
and
enjoyable
experience.
This
establishment's
performance,
or
rather
lack
thereof,
has
left
me
absolutely
seething.
Last
but
not
least...
I
am
compelled
to
highlight
the
astonishing
greed
of
this
establishment's
management,
avariciously
raising
prices
without
a
hint
of
regard
for
the
well-being
of
their
loyal
customers.
It's
become
painfully
evident
that
their
primary
concern
revolves
around
catering
to
the
elite
or
influential
individuals
who
are
feared,
while
the
rest
of
us
are
treated
with
disdain
and
indifference.
This
is
not
just
a
matter
of
subpar
service;
it's
a
blatant
display
of
favoritism
towards
those
who
hold
power
or
financial
clout.
The
everyday
guests,
who
should
be
the
lifeblood
of
any
reputable
hotel,
are
left
to
suffer
the
consequences
of
this
callous
approach.
In
essence,
the
management's
actions
paint
a
stark
picture
of
prioritizing
profits
over
people,
and
it's
abundantly
clear
that
the
welfare
of
ordinary
clients
is
not
even
on
their
radar.
It's
a
disheartening
and
frustrating
experience
for
anyone
who
values
fairness
and
equity
in
the
service
industry.
We
didn't
renew
our
spa
subscription
and
will
find
more
valuable
services
in
town.
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