1/5 Jay Kay (. 2 years ago on Google
Booked
to
stay
in
this
hotel.
They
emailed
me
a
week
before
I
was
due
to
say
they
had
moved
me
to
a
sister
hotel
that
was
about
30%
cheaper
than
here.
No
mention
of
a
refund
of
the
difference.
The
reason
stated
for
the
move
was
that
the
hotel
"will
not
be
operational"
on
my
dates.
Despite
this
claim,
I
can
still
book
the
hotel
for
the
date
I
require,
not
only
on
their
own
website,
but
every
other
aggregator
site.
So
clearly
this
is
a
lie.
I
booked
it
through
Hotels.com
and
got
a
fantastic
rate
but
it
was
non-refundable.
The
cynic
in
me
suspects
that
they
wanted
to
move
me
so
that
they
could
sell
the
room
again
at
twice
what
I
paid
for
it.
Absolute
disgraceful
behaviour
if
this
is
in
fact
the
case.
Thankfully
hotels.com
did
refund
me
the
price
of
the
booking
when
I
explained
the
situation.
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