1/5 Juan S. 2 years ago on Google
Terrible
customer
service
provided.
I
made
an
error
with
the
hour
reservation
through
the
app.
Slip
-up
for
the
first
time
since
joined.
Not
only
missed
I
my
class
but
I
was
penalised
with
a
72
-
hour
ban
to
reserve
through
the
app.
Which
means
I
won't
be
able
to
attend
classes
for
the
rest
of
the
week
as
CrossFit
classes
are
extremely
busy
and
spaces
run
out
very
fast.
To
be
able
to
book
the
class,
I
normally
need
to
set
an
alarm
49
h
before
class
opening
times.
I
told
the
staff
on
the
phone
-
I
begged-
that
they'd
reconsider,
as
it
was
my
first
error.
That
we
users
have
been
struggling
with
the
App
for
a
while
-
as
it's
not
functioning
all
right.
Inflexible.
I
sent
an
email
to
the
customer
service
email
address
explaining
my
case,
with
no
response.
I
truly
think
that
the
company
is
too
hard
on
their
punishments
policy.
Most
users
that
miss
a
class
-
that's
it,
book
it
and
not
attend
it
/
not
swipe
the
token
on
the
class
screen
at
the
time
-
don't
do
it
on
purpose.
In
my
case,
I
inadvertently
booked
the
class
before
I
wanted
and
when
I
realised
it
was
too
late.
And
it
seems,
unforgivable.
Update:
as
the
gym
has
replied.
It
hasn't
been
proved
that
my
missing
the
class
resulted
in
another
user
not
being
able
to
attend
that
class.
I
don't
know
if
the
class
was
completed
or
not.
Only
in
case
it
was
completed,
the
gym
can
argue
that
I
took
one
spot
away
from
another
user.
But
not
if
there
were
more
available
spaces;
I
asked
a
staff
member
to
check
it,
but
she
wouldn't.
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