I give 1 Star because you can't give 0. I had an appointment yesterday with them to glue a part of the retainer that had come off, they put glue on all sides except in the corresponding place (I know I just dropped the glue that I had been “fixed” while I was walking my dog, 2 hours after leaving this clinic), they filed my fang excessively because they had retainer glue left on the fang and now I have pain in that tooth, now I have 3 teeth with the enamel is scratched (I don't know how they can go to such lengths to glue a piece of retainer) and to make matters worse, when you try to tell them that you feel it's not done well, they don't pay any attention to you. Now I have to go to the emergency room to another clinic, so they can do the work that they haven't known how to do here (because I need to re-glue the retainer since the glue they put on it fell off 2 hours after leaving the clinic. ) I DO NOT THINK TO RETURN

Yesterday afternoon I made this complaint form after taking my 9-year-old daughter 5 times to have a filling put in and all 5 times it fell out. I have gone to complain to the manager, Patricia, telling her that they should give me my money back, that there is no right to go through this, and, showing no empathy, she answers that they cannot give me the money back because they have spent some materials and had to coordinate their workers to perform these fillings when I have had to deal with frustration, helplessness, loss of time, that has not even been considered, not to mention the consequences that this may have for the tooth. At no time has he made any self-criticism or apologized, not giving me any option to return the money and directing me to fill out this complaint form. A disaster of a clinic and a manager with 0 empathy and looking only for her interests, I would not recommend even my worst enemy to come to this place.

I do not have enough characters to express the degrading treatment received in this center. On my visit to the Adeslas Dental Clinic in Madrid on December 5, 2023, I experienced a series of problems upon arrival. Despite having an appointment scheduled for an urgent root canal, Dr. Padilla Sosa and her assistant showed an obvious lack of professionalism and empathy. The Dr. arrived late and in no hurry to see me, which was especially frustrating after having indicated my urgency due to a previous visit to the ER. The wait was marred by the contemptuous attitude of the assistant and glances and a sigh accompanied by a "Oh my God..." while she prepared the consultation. Once in the consultation, Dr. Padilla Sosa and the assistant continued with an unkind and contemptuous attitude. The Dr. seemed uninterested in my urgency and ultimately refused to perform the root canal at that time (as indicated, the appointment was not properly scheduled), suggesting a new appointment for later. After a tense exchange with the Dr., I decided to cancel the visit, leave the office and speak to the receptionist, who was the only kind and empathetic person during the entire experience. After several attempts by the receptionist, the coordinator finally agreed to assist me, but the assistant continued with derogatory comments. The endodontic treatment was performed without me being asked to sign prior consents or provide relevant information about my medical history. During the procedure, the assistant handled the suction equipment roughly, causing discomfort. The x-rays were also problematic, with Dr. Padilla Sosa adopting a raised, unfriendly tone while indicating proper positioning. The lack of empathy and care throughout treatment contributed to a hostile and distressing environment. Upon leaving, the receptionist was the only source of support and kindness, issuing an invoice for collection, since they overcharged me for not properly accessing my policy data, despite suggesting they generate a locator number. Despite the negative experience, the receptionist's attitude was remarkable. I have read that I am not the only case, the clinic should take measures and improve the quality of service and the attitude of its staff. I encourage you to make formal claims through your insurance and the dental school in this case.

They are unpresentable and unprofessional, after three years to fix an implanted tooth, making me go more than 60 times between consultations and emergencies from outside Madrid, I tell what happened: they broke my implant from putting on and removing the crown so much, they took it out the implant and they gave me another one and I'm on the same path, because after the second implant I went back to the consultation and the next day to the emergency room (from January until March 11 I have been there more than 12 times) because the crown bothered me, I They have broken pieces next to the implant and it hurts and it goes away with the cold. On the 11th I went to the emergency room to have the crown removed due to pain and to move the tooth on the side that was broken and to change dentists, they made an appointment and I don't know where the crown is, I have lost it, but after 4 years I put and removing it could happen and now they say they won't serve me without the crown, this has no name. They are inhuman, I am going to ask for damages for expenses and everything they have made me pay due to their negligence, the fault of the dentist and the laboratory. 😡

Good service and good professionals

If I could give them 0 stars that would be fair. At the reception they don't even greet you or look at you. I paid for 7 treatment and I have been waiting for 4 months for them to call me to start it. I have already come 4 times and always the same answer. They're going to call me when they know something. Not even the dentist has the nerve to say something that he tells other people to say. Bad choice.

DR MERA (ERGENCIES): PRETTY DRY IN THE DEAL...

I was treated by Carmen Pascual and she is an excellent professional. I had a complicated situation and she resolved it in a very professional and personalized manner. I have nothing more to thank her for. As for the rest of the team, the treatment and attention was very good, all very friendly. My 10 for Carmen who has undoubtedly become my reference in that clinic, if everyone works like this, it is pure excellence

I wrote this review a few weeks ago, where they asked me to contact customer service. After two emails I still have not received any type of response or responsibility from them. Extra disappointing. ----- Super disappointing. They had told me quite well about this clinic and I decided to have a small chip on my tooth fixed with them. They attended to me quickly since they sneaked me in without an appointment but they treated me while they were treating other patients and without paying full attention. I am not at all happy with the result since they left it crooked, something I mentioned to the professional during the treatment, but even more outrageous than the treatment and as part of the rush and lack of attention, some of the products jumped and burned. Chin. I'm not coming back.

I came to have my dental hygiene done for the first time at this center and I couldn't have been happier with the care received. Cristina attended to me, and in addition to doing a very good job, she was very attentive and pleasant at all times. I have already recommended it to more people with Adeslas insurance. Thank you so much!

A shame, we come from traveling 50 km for an appointment and when we arrive they tell us that they do not have water and that they cannot assist us, they are not able to call the patients so as not to waste their time and money

The 24-hour emergency service is open permanently. I was lucky and they took great care of me as soon as I arrived, and they were as nice as always.

I recently completed a treatment with them, delighted with the treatment and the result. I was at 2 dentists before them who couldn't find the cause of the pain I was suffering, much less solve it. They carried out a professional diagnosis and treatment and the prices, in line with any dentist, are not cheap but not the most expensive either and for the result it is completely worth it.

My front temporary tooth fell off and I went to the emergency care (24/7 at this clinic). Dr. Eva treated me and was extremely professional, did a great job sticking it back on in a matter of minutes.

Terrible patient care. I have had orthodontics done at this center and when I come for a check-up they tell me that they have to charge me. I call Adeslas and they tell me that I have the check-ups covered, that they could only charge me for the visit in the event of an intervention, which is not going to happen, since the treatment has finished and this visit is a simple check-up.

After almost a year and a half, I finish my treatment at Adeslas Joaquín Costa. I can't have anything but a thousand words of gratitude to everyone. From Patricia's guidance and welcome, to the last of the professionals who treated me, it has been an experience that went from terrifying (I was very afraid and could not take medication for the pain), to a rewarding experience full of good moments. Thank you for your professionalism, but above all for your humanity.

Clinic, with a lot of job guarantee, Dr. Manuela Pentinel is very nice and very professional

The best mouth cleaning in all of Madrid.

Today I was there to get a cleaning done and the professional who performed it for me (Maribel) was great. The last two times it was her too, and I can say that she is a great professional and a better person. I recommend it. Make an appointment with her.

Incompetent!!! I do not recommend!! A treatment costing more than €1000 has been paralyzed for me due to the incompetence of the laboratory, Dr. Yepes and patient care. It took me 2 months to get a cover and I still have no provisional and no one to contact me to give me a solution. They don't care about your dental health just because of paying for the treatment, once you pay... they forget about you. Of shame.

Doctor Celia García Castillo seems to me to be a 10 professional and charming. The extraction today, of a tooth with a root canal 4 years ago, broken root and rest of the amalgam, has removed it entirely in a few minutes. A marvel.

I am very grateful for the treatment received, the information and the work done by Carmen. The professionalism and dedication are evident. I would always repeat, thank you very much

Fatal, I went to my father who has had pain in his tooth for three days, he asks them to please do something, they tell him that they can't do any root canal or anything, that the only thing to do is open his tooth to relieve the pain. We have returned home and after two hours it is still the same, since it is a holiday they do not answer any phone and they have not been able to give us any solution. I don't know why we pay for insurance if they don't do anything later.

Phenomenal, I went to the emergency room, good treatment and the orthodontic work was phenomenal.

Grandes profesionales, destacar el exquisito trato recibido por el Dr.Martínez Albo y su asistente, sin duda la mejor experiencia que he recibido. Es importante señalar que se trata de la Clínica situada en Joaquín Costa y debería de servir de ejemplo a otras clínicas de la misma organización como las de Rivas o Vicálvaro con un gran potencial de mejora en servicio, atención y actitud.

Mi experiencia ha sido de 10/10. Trato muy amable y profesional, no he tenido que esperar y han solucionado mi problema. 100% recomendable.

Mi experiencia en la clínica dental ha sido excelente. Los profesionales son muy competentes. Desde el momento en que entré por la puerta, me sentí muy bien acogido y en buenas manos. El personal es muy amable y siempre está dispuesto a ayudar. Definitivamente recomendaría esta clínica dental a cualquier persona que busque un servicio de calidad y un trato excepcional.

The treatment of this clinic towards its patients is terrible. I went with my daughter for the third time because they couldn't give her definitive fillings (they say it's my daughter's fault for "chewing too roughly," the doctor alleges.) After doing a full mouth x-ray at each consultation, we came across for the second time The radiologist was borderline and unempathetic with children, who according to my daughter repeated the x-ray twice and did not put a full protective vest on her. In addition to wasting the entire afternoon, we left without doing the filling again because the doctor was in a hurry and as we were told, the time was not marked on the agenda for the treatment. Bad treatment from a doctor, from an afternoon radiologist, and the only charming woman, the receptionist on the fourth floor, the only empathetic one who found a place for me with another pediatric dentist. Pepa.

Today I had an appointment at 10:55 a.m., for evaluation of a root canal with Dr. Padilla Sosa carried out on the 19th. I am in pain, I went to the emergency room on Sunday and they did not even do an x-ray. When I arrive at the office it is occupied by another patient, who had an appointment after me and whom the doctor has decided to attend to earlier. I had an appointment at 11:30 for reconstruction, which I couldn't make. In the end I go to the consultation at 12 noon. After an x-ray, the pain is caused by a piece of filling that Dr. Padilla left me on the day of the root canal. Dr Padilla Sosa, zero empathy, apologizes for the wait and that's it. Fortunately, Dr. Rotonda has treated me very well. I had a curettage done, and it was phenomenal. I do not plan to have any endodontics with Dr. Padilla again and thanks to the rest of the professionals who have treated me.