A deception. I have been going to this clinic for years to have my tests done and I went to have the PCR done. They received me. A doctor helped me fill out the form with the typical questions. And then to collect... 139 Euros for the PCR! They gave me an envelope with the form and the stickers and they sent me to Unilabs for the day after, without an appointment, without anything. There I had to stand in line like everyone else (waiting 2 hours) and I found out that there they would have charged me 99 Euros for this same PCR. So they have charged me 40 Euros too much here to do nothing and on top of that make me go to 2 clinics for a single test. On top of that, I didn't get the result on time and I needed it urgently for a trip, but since they don't open in the afternoon, no one helped me. A deception taking advantage of Covid. Shameful!

I went to the clinic for a company medical examination to obtain a license. The person at the reception is fine, perhaps the friendliness and faces could improve since he is serving the public. The rest of the staff and doctors do well, they do their jobs correctly. Perhaps the recognition becomes something long and tedious, constantly going from one place to another and tests that go nowhere. The detail that you have to take the urine sample with extreme vigilance is striking. I think that with another organization downtime could be reduced and it would be a more agile and faster process.

(Translated by Google) My family and I did tests to travel back home after a vacation in Madrid, both my children and I came out "positive". I called and told the receptionist that it must be a mistake, she told me that the false positives they do not exist (something totally false) I repeated the test the same day and the next day in another clinic and my results were negative, my children also repeated the tests. I returned to the clinic to make the claim and the person who attended me told me that the results were positive and that at some point during the following days, we were going to present symptoms and come out positive again. (The most interesting thing is that he told me that his daughter was positive and that perhaps the same thing had happened to us ... he asked me now if this clinic tests their employees for Covid) They canceled our flight back to the United States, we We were stranded in Madrid without medication for my children's asthma, my husband almost lost his job because he could not reintegrate on the scheduled date, we paid a fortune by doing other tests including the ones we had to pay to board the flight. The airline charged us 1600 euros to restructure the flight and to this day my family and I are healthy and with negative results. I wrote to Democratest to reimburse me for the money I gave to the clinic for the positive results and as expected, they also washed their hands and there was no refund, much less an apology. I do not live in Madrid to follow up on my case and file a lawsuit for all the damages they caused, but I hope that at some point someone will be able to do it, for now I hope that people will look for other options to treat themselves, more reliable health centers. (Original) Mi familia y yo nos hicimos pruebas para viajar de vuelta a casa después de unas vacaciones en Madrid , tanto mis hijos como yo salimos "positivos".Llamé y le dije a la recepcionista que debia ser un error , ella me contesto que los falsos positivos no existen ( algo totalmente falso) me repeti la prueba el mismo dia y al dia siguiente en otra clinica y mis resultados fueron negativos , también mis hijos se repitieron las pruebas. regresé a la clinica a hacer el reclamo y la persona que me atendio me dijo que los resultados eran positivos y que en algun momento durante los siguientes dias, íbamos a presentar síntomas y salir de nuevo positivos . (Lo más interesante es que me dijo que su hija estaba positivo y que quizá nos habia pasado lo mismo ... me preguntó ahora si en esta clínica hacen pruebas de Covid a sus empleados ) Nos cancelaron el vuelo de vuelta a Estados Unidos , nos quedamos varados en Madrid sin medicamentos para el asma de mis hijos , mi esposo casi pierde su trabajo porque no pudo reintegrarse en la fecha prevista , pagamos un dineral haciéndonos otras pruebas incluyendo las que tuvimos que pagar para abordar el vuelo .La aerolínea nos cobro 1600 euros para reestructurarnos el vuelo y hasta el dia de hoy mi familia y yo estamos sanos y con resultados negativos . Escribi a Democratest para que me reembolsara el dinero que le regale a la clinica por los resultados positivos y como era de esperarse ,tambien se lavaron las manos y ni hubo reembolso y mucho menos una disculpa . No vivo en Madrid para darle seguimiento a mi caso y entablar una demanda por todos los danos que ocasionaron, pero espero que en algun momento alguien pueda hacerlo , por lo pronto espero que las personas busquen otras opciones para tratarse , centros de salud más confiables.

(Translated by Google) Despite all the negative reviews I read, I was very afraid to do the PCR on my children to travel. We take time at 10 am on 1/26/22. We arrived at 0940 in case there was a queue and it turned out there was no one else so we were ushered in right away. The procedure lasted 5 minutes and at 10am we were back at the house. They told us that the results would arrive by email the next day between 7 and 9 p.m. And exactly at that time I had them in my mail. Truly, a 5 star experience. (Original) A pesar de todas las reseñas negativas que leí, fui con mucho miedo a hacer el PCR a mis hijos para viajar. Tomamos hora a las 10am del día 26/1/22. Llegamos a las 0940 por si había fila y resultó que no había nadie más, por lo que nos hicieron pasar de inmediato. El procedimiento duró 5 minutos y a las 10am estábamos de vuelta en la casa. Nos dijeron que los resultados llegarían por email al día siguiente entre 19 y 21h. Y exactamente en ese horario los tenía en mi correo. La verdad, una experiencia 5 estrellas.

I have never stormed out of a doctor’s office before, nor out of any office actually, but this clinic was ridiculous. The man did not even check my temperature when I told him my symptoms, dismissing it as a “virus”. When I asked for a note for work, saying that my cough was sometimes so bad I felt like vomiting and that I couldn’t sleep because I had night-sweats, he said I should consider seeing another doctor. Unqualified and awful patient-care.

My reference center for analytics. Normally they messed me up during routine extractions, since I've had the tests done here, I haven't had any problems: no spills, no pain, nothing at all. Alberto is super careful and very professional. 100% recommendable.

We booked an antigen test via democratest, unfortunately the website is in Spanish only so we were a bit worried about how it’s gonna go, since we needed it for a flight. They had plenty of free slots to book. You have to fill in a form on-line, print and bring with you. We got to the place, it’s very easy to find and the testing spot is right by the entrance. To our very pleasant surprise the staff spoke very good English and were super helpful. We were done in less than 5 minutes and we got the results 20 minutes later by email, with a certificate with all the necessary info (type of test, time of collection, our personal info). Also the test was by far the cheapest one we could find in Madrid (25euros). Definetely recommend!!!

(Translated by Google) First and last time I go to this clinic. I was attended by a lady at the reception in very bad manners. After going there, I left without doing the analysis I needed, so I had to go somewhere else. (Original) Primera y ultima vez que voy a esta clinica. Me atendio una señora en la recepcion de muy malas maneras. Despues de ir hasta alli me fui sin hacerme la analitica que necesitaba me tuve que ir a otro sitio

It says it's open on maps, I came because they told me from there that it was open too and I arrived and it's closed for holidays. They should let you know, I came to have an analysis and I no longer have time to go somewhere else and get to work.

(Translated by Google) I went there for the PCR on 4/8/21, I miscalculated and arrived 45 minutes early and they still let me pass. The receptionist did not fault me ​​even though the paper clearly stated that you have to arrive only 5 minutes in advance, she gave me the form, I filled it out and a minute later the doctor called me for the test, really is that it hurts a bit but it is tolerated, the doctor has been charming and very patient with me because I was a bit nervous and tried to calm me down first. The next day the results were sent to me by email around 9:00 p.m. and everything was perfect. The clinic is highly recommended. (Original) Fui allí para la PCR el día 8/4/21 , calculé mal y llegué 45minutos antes y aun así me dejaron pasar. La recepcionista no me ha puesto ninguna pega a pesar de que en el papel ponía claramente que tienes que llegar con tan solo 5 minutos de antelación, me dio el formulario, lo rellené y un minuto después el médico me llamó para la prueba, la verdad es que duele un poco pero se tolera, el médico ha sido encantador y muy paciente conmigo porque estaba algo nerviosa e intentó tranquilizarme primero. Al día siguiente me mandaron los resultados sobre las 21h al email y todo perfecto. Muy recomentable la clínica.

(Translated by Google) A fantastic clinic, with a physio Nacho who treats you very well, he is treating me for a shoulder and I am improving (Original) Una clínica fantástica,con un fisio Nacho q te atiende muy bien,a mi me está tratando un hombro y estoy mejorando

(Translated by Google) The terrible COVID measures. If you go without it, it is easy for you to get infected. Everybody queues inside. They do not disinfect the pens for the paper they make you sign (we could sign it online without having to print, also) A SHAME. They also promise the results of the tests on a schedule that is not real. I do not recommend it at all. (Original) Las medidas COVID terribles. Si vas sin él es fácil que salgas contagiado. Todo el mundo hace cola dentro. No desinfectan los bolis para el papel que te hacen firmar (podríamos firmarlo online sin tener que imprimir, además) Una VERGÜENZA. Además prometen los resultados de los tests en un horario que no es real. No lo recomiendo para nada.

I have come with a trauma appointment. Even yesterday they sent me a reminder. I arrive and it is closed for holidays until the end of the month... Incredible

Kind, respectful, clean and adequate treatment

Terrible treatment, the people who do the tests do them very badly. I do not recommend going to this clinic, it is a waste of money. Both Democratest and the clinic provide a disastrous service. The results arrive late and poorly, they gave us a bad test and the test was ambiguous, so we had to do it as quickly as possible. Less recommendation if you need it to travel.

Today I went with 3 colleagues to this clinic to do some tests and they treated us very quickly and well. Especially Pablo, who carried out the tests for us very professionally. Super friendly and patient. Thank you! The clinic is clean and in the Plaza Legazpi, with plenty of buses and the subway. I don't understand negative reviews ☺️

Physiotherapist Nacho is a real professional.

I am looking for a reference clinic in the area. Indeed the negative reviews regarding the phone are correct, they do not pick up the phone. What good is good medical care if the reception works fatally. It would be fixed by adding another receptionist. WHAT A PITY!!!

Let them answer your phone: Mission IMPOSSIBLE. Upon going to the center, the person at the reception could not have been more rude. Bad manners and very, very unprofessional. We don't have a negative word about the doctor, his care was very good, but it is a shame that a clinic hires staff like that for reception.

I went to the clinic for a cervical injury and Nacho, the physiotherapist, helped me solve the problem thanks to his very effective massages! From the first day he explained everything to me very well, his professionalism is evident, he is a very attentive and friendly boy. He has also given me exercises to do at home so I can recover 100%. At reception they also treated me with great kindness and efficiency, it is clear that they are a great team at this clinic! Thanks for everything! I will surely return!

(Translated by Google) Sicologist and Argentine doctor pour competent workers back to take money out by making the tests repeat or have to return before renewing the mandatory medical controls of different professions. If do this to professionals do this, what will they do to common customers? Luck. (Original) Sicóloga y médico argentino echan para atrás a trabajadores competentes para sacar dinero a sus empresas haciendo que repitan las pruebas o tengan que volver antes a renovar los controles médicos obligatorios de distintas profesiones. ¿Si hacen esto a los profesionales, qué harán a los clientes comunes? Suerte.

(Translated by Google) Well, I don't understand the reviews. The receptionist and the doctor very nice. I will be back. (Original) Pues no entiendo las reseñas. La recepcionista y la doctora muy agradables. Volveré.

(Translated by Google) I've been back and forth several times and the truth is that above all one of the girls who gives you an appointment in the morning is kind, efficient, responsible. Very happy with the analysis treatment (Original) E ido y voy varias veces y la verdad es que sobre todo una de las chicas que te da cita por la mañana es amable,Eficaz, responsable. Muy contenta con el trato de análisis

Absolutamente nefasto el servicio. Cojo cita online, me mandan Dos mails de confirmación de la cita. Llego allí y no aparezco en el listado... Me dicen que no pueden hacer nada, que mande un mail. Total que reenvío la confirmación de cita enviada a mi mail y dicen que mi dirección de mail, no consta en su base de datos... Pero si me habéis mandado dos mails!!!!! Coged cita en otro lado, no os la jugueis

(Translated by Google) After 10 days of doing urgent tests and after calling and writing, they tell me that they have lost my urine sample and that I should bring them another. That has never happened to me in my life ... Above all: why don't they tell you before? Can't you at least give me the blood results? Certainly not recommended. First and last time I go there. (Original) Tras 10 días en hacerme unos análisis urgentes y tras llamar y escribir, me dicen que han perdido mi muestra de orina y que les debo llevar otra. Eso no me ha pasado en mi vida... Sobre todo: por qué no te avisan antes? No me pueden dar al menos los resultados de sangre? Desde luego nada recomendable. Primera y última vez que voy allí.

Super fast and timely availability from 8am. Perfect treatment

3.5 hours for a Renfe psychophysicist. If you want to obtain the level 1 cap with complete certainty you will not find another clinic like it

It was easy to get a PCR test for €60

(Translated by Google) My mother and I went by democratest to get tested for antigens at different times. And they attended to both of us super fast, we did not wait even 2 minutes and we received the results in 20 minutes or less. (Original) Fuimos por democratest a hacernos prueba de antígenos en horarios diferentes mi madre y yo. Y a las dos nos atendieron súper rápido, no esperamos ni 2 minutos y los resultados los recibimos a los 20 minutos o menos.

(Translated by Google) The doctors are very good but, hence the score, getting your phone picked up is always an impossible mission. I've been trying for several days to get an appointment and they don't take it. (Original) Los médicos muy bien pero, y de ahí la puntuación, que te cojan el teléfono siempre es misión imposible. Llevo varios días intentando que me den cita y no lo cogen.

(Translated by Google) It is impossible for them to pick up your phone. I have already called several times and they never pick up the phone. People go to private clinics because of the "speed" but more of the same happens here as in the public clinic. (Original) Es imposible que te cojan el teléfono. Ya he llamado varias veces y nunca cogen el teléfono. La gente se va a clínicas privadas por la "rapidez" pero aquí pasa mas de lo mismo que lo de público.