—— Pediatrician Íñigo is the most unpresentable and incompetent thing I have ever seen in my life. FLEE FROM HIM. ——

(Translated by Google) ATTENTION: apparently, the phone number is only to make nice. I have more than 7 calls in the day, today. The quality of the service is conspicuous by its absence. Rather, the service itself is conspicuous by its absence. What a shame. (Original) ATENCIÓN: al parecer, el número de teléfono está sólo para hacer bonito. Llevo más de 7 llamadas en el día, de hoy. La calidad del servicio brilla por su ausencia. Mejor dicho, el servicio en sí mismo brilla por su ausencia. Qué vergüenza.

Awful. Third worldist. Hours of waiting for an appointment. Antipathy of the people who attend, chaos in the consultations. For example, you have to wait in line to be told which room the doctor is in "Another doctor tomorrow 1". The telephone appointment calls you 2 hours before and if you don't pick up they won't call you again. Then they blame each other. It seems that they are making an effort to get us to go to the private one.

At the counter they treated me quite badly, there is a fat blonde lady of about 50 years old who spoke to me in a very derogatory way. Apart from the fact that he didn't solve anything for me and didn't even make the slightest attempt to try to help. You can't talk to people like that, especially when it's a public service worker caring for people with a health problem.

I join in the criticism (I see that it is recurring) of the 50-year-old fat woman at the reception who is truly bitter and only creates obstacles and treats everyone with disdain. This afternoon I requested a complaint form from the Community of Madrid and I am going to submit it. I encourage all those affected to submit complaint forms so that something can be done about this monstrosity that we all pay for with our taxes. I hope they fire her or at least she is left without a job and salary for a few months. And of course every time I have to I will put up another complaint sheet.

A girl at the reception helps me, blonde with short hair above her shoulder, and tells me that since November 7, the Health centers cannot handle emergencies. (when they treated me in the emergency room last week) Every time the receptionists feel less willing to work, they don't pick up the phone and instead of solving your problems... They put more obstacles in your way. Let's see how I would have to explain to people that because of a bad cold, or an injury to my mouth that prevents me from eating normally, we have to go and SATURATE THE HOSPITALS. What a shameful admission… not at all happy with the neighborhood Health Center.

(Translated by Google) This health center is a shame, they put problems for everything. I have never put a review but and that they refuse to do their job and that you put a claim, at least, I leave it on record somewhere. They never have an appointment, now the health center is always rather empty. I always end up arguing with the same patient care person and when I get an appointment they give me the results of another patient (nothing happens due to a mistake) but lately it's been mistake after mistake. (Original) Este centro de salud es una vergüenza, para todo ponen problemas. Nunca he puesto una reseña pero y que se niegan a hacer su trabajo y a qué pongas una reclamación, por lo menos , dejo constancia en algún sitio. Nunca tienen cita , ahora , el centro de salud siempre está más bien vacío. Siempre acabo discutiendo con la misma persona de atención al paciente y cuando consigo cita me dan los resultados de otro paciente (no pasa nada por una equivocación ) pero últimamente es equivocación tras equivocación .

(Translated by Google) Terrible in all respects, so sad. Both the administration workers, including the head of the administrative unit, María José, and the doctor who treated me. You ask them for a procedure and each one tells you one thing until you go crazy from all the times you have to go back to get NOTHING, because they do it wrong or they simply don't care about the patient. And the worst of all is that they treat you like a fool and with total indifference. They are charging public health, I have received better care in developing countries. It is unfortunate that these people charge our money and effort for doing their job poorly and with such reluctance. (Original) Pésimo en todos los aspectos, así de triste. Tanto los trabajadores de administración, incluida la responsable de la unidad administrativa, María José, como la médica que me atendió. Les pides un trámite y cada uno te dice una cosa hasta volverte loco de todas las veces que tienes que volver para no conseguir NADA, porque lo hacen mal o simplemente no les importa nada el paciente. Y lo peor de todo es que te tratan de tonto y con total indiferencia. Se están cargando la sanidad pública, he recibido mejor atención en países en vías de desarrollo. Es lamentable que esta gente cobre de nuestro dinero y esfuerzo por hacer su trabajo mal y con esa desgana.

Da vergüenza este centro, puedes llamar 20 o 30 veces que nadie coge el teléfono, luego vas y están de charla tan tranquilos. Luego que si la sanidad pública está mal, que empiecen a echar a todos los vagos que tienen ahí metidos y contraten gente con ganas de trabajar.

The reception is horrible… Lately they treat my dog ​​better at the vet than they treat me at the reception of the medical center… In addition to the fact that they are losing the patients' documents, my doctor called me to tell me that she was leaving my discharge document at the reception , and they are not ashamed to tell me that the girl who downloaded it took it home... Isn't there a data protection law? Very little humanity on the part of the guards.

The main problem of this health center is the administrative entrance. Poorly educated, incompetent, disastrous treatment of patients who come for health reasons and not for pleasure. They are a barrier to fight against so that they treat you like a person and not like an animal. Furthermore, many of them believe they are qualified to carry out child triage when they are not healthcare, sending you from the emergency room to the hospital and thus saturating the healthcare system. If there is something that goes wrong in primary care, it is precisely them. Phenomenal team of doctors and other health personnel, although overwhelmed due to lack of resources.

(Translated by Google) SHAME is the word. They don't pick up the phone and when you get to the center, the administrators are talking to each other and the people are waiting for them to finish the conversation. It's a shame that with so many people out of work, they take it as a joke. In addition, when they decide that it is time to serve you, they do so with contempt and antipathy. There are many reviews regarding the administrative attention of this center, hopefully they will take action. (Original) VERGÜENZA es la palabra. No te cogen el teléfono y cuando llegas al centro, los administrativos están hablando entre ellos y la gente esperando a que terminen la charla. Es una vergüenza que habiendo tanta gente sin trabajo, ellos se lo tomen de cachondeo. Además, cuando deciden que ya es momento de atenderte, lo hacen con desprecio y antipatía. Hay muchas reseñas en relación a la atención administrativa de este centro, ojalá y tomen medidas.

This health center is a total joke for its users. 12 days of waiting to have an appointment for my son. When the day finally arrives and we go, they tell me at the counter that they have canceled the appointment because the doctor is not there. They have not notified me because they say they have not had the time (nor intention I suppose). Solution: They give me a complaint form without asking for it and tell me to try on Monday to see if I'm lucky and get an emergency appointment that they also refused to give me today. They also haven't picked up the phone all morning. Answer: When you call, choose another option other than talking to the center. In other words, let others work. Is it a joke or not? Of course, I have filed a complaint.

(Translated by Google) DISASTROUS! They have a disastrous management despite being more flexible due to the circumstances of Covid. It is impossible for the administrators to have a worse education and deal with people. I have called by phone being present at the health center at that very moment and you see how they completely pass to take it, even being without attending to anyone and while they were talking to each other (A call can be very important but it seems that they are not clear about it). Working in front of the public requires a lot of patience but also education and respect for others. (Original) NEFASTO! Tienen una gestión nefasta a pesar de ser más flexible por las circunstancias de Covid. Las administradoras es imposible que tengan peor educación y trato con las personas. He llamado por teléfono estando presente en ese mismo momento en el centro de salud y ves como pasan totalmente de cogerlo, aún estando sin atender a nadie y mientras hablaban entre ellas (Una llamada puede ser muy importante pero parece que no lo tienen claro). Trabajar de cara al público conlleva mucha paciencia pero también educación y respeto hacia los demás.

Magnifica la atención de enfermería y médicos, siempre agradables. Acudí por una urgencia y me atendieron muy amablemente lo que no ocurre con el personal de recepción, se ponen a charlar en corrillo y ni te hablan, las personas que estábamos esperando nos sentimos transparentes, fue muy desagradable. Alguien debería recordarles que trabajan con personas no con tornillos, es realmente vergonzoso, las personas no van a un centro de salud a pasar el rato, van por estar enfermos y un poco de empatía no sobraría. Por lo que he leído, desgraciadamente es algo frecuente, espero pongan solución ya que es una pena que el personal de recepción enturbie el buen hacer del resto de profesionales

I see that all users share the same opinion that the administrative staff at the reception of this health center is rude, rude, unpleasant and does not provide any help to those administered (as is their legal obligation). Nor is it explained that on the midwives' floor there is a room with a sign on the door indicating that there is a possibility of radiation. Oh really? On the floor where pregnant women go?

They never answer the phone or hang up on you directly! Then you go to the counter and they are touching their noses!! But a lot of complaining and asking and they don't feel like working!!!

(Translated by Google) That they don't even have an appointment in 14 days and that they don't deign to pick up the phone is AMAZING. I have more than 30 calls, they all end the same, they hang up on me. I was calling for an urgent issue that is solved by phone in 1 min ... however I have had to go twice to the center because it seems that the people who are in the administration do not do their job very well (not to mention the ways that that's already the worst of all ...) And it is not the first time, on other occasions I have gone, there was no one and they have not picked up the phone! It is amazing that nobody supervises this and that they treat you like that when they are there to help you !!! Officials like this are the ones who load the system and make the precious public health is frowned upon by many. (Original) Que no tengan ni una cita en 14 días y que no se dignen a coger el teléfono es ALUCINANTE. Llevo más de 30 llamadas, todas acaban igual, me cuelgan. Estaba llamando para un tema urgente que se soluciona por teléfono en 1 min... sin embargo he tenido que ir dos veces al centro porque parece que las personas que están en la administración no hacen muy bien se trabajo (sin hablar de las formas que eso ya es lo peor de todo…) Y no es la primera vez, en otras ocasiones he ido, no había nadie y ¡no han cogido el teléfono!, es alucinante que nadie supervise esto y que te traten así cuando están ahí para ayudarte!!! Funcionarios así son los que se cargan el sistema y hacen que la preciada sanidad pública esté mal vista para muchos.

Very sad the lack of empathy and education of the reception administrators. I come with migraines and a stye in my eye. Half an hour waiting in line, when my turn arrives I am told that they will not serve me since I am not wearing a mask. I ask please if you can leave me one. I understand that it should have been my responsibility to take it, but I come urgently and I assume that since it is a health center, they must have it. I am ridiculed and asked to leave. The treatment they have with the patient is a shame.

No tengo queja de los/las profesionales sanitarios que hay en el centro siempre me han tratado con respeto, profesionalidad y empatía pero lo que es la organización en el centro en si ha sido un desastre desde su inauguración. NUNCA me han cogido el teléfono cuando he llamado, hay citas para dentro de un mes, digo de normal no ahora por la huelga, esperas de 1 hora mínimo cuando tienes cita... La culpa ya sabemos que es la falta de personal...

I’ve been trying to call them for 2 hours now, hanging up is the new Health care

(Translated by Google) One of the best health centers in the capital. It occupies a large, new building with an interesting exterior and interior with plenty of space and waiting rooms with seating. Level cleaning. The doctors are good specialists and the treatment is excellent. I remove a star only for those who were previously attending the "window" on the ground floor. Dry, short answers without providing information. Once they denied me to change the address due to a change of address on the grounds that the health center had to be changed, which according to the new regulations it is not mandatory to do so. (Original) Uno de los mejores centros de salud en la capital. Ocupa un edificio grande y nuevo, con exterior muy interesante y el interior con mucho espacio y salas de espera con asientos. Limpieza de nivel. Los médicos son buenos especialistas y el trato es excelente. Quito una estrella solo por los que estaban antes atiendendo en "ventanilla" en la planta baja. Secos, contestaciones cortos sin facilitar informacion. Una vez me denegaron modificar la dirección por cambio de domicilio con motivo que hay que cambiar el centro de salud que segun las nuevas normativas no es obligatorio hacerlo.

The women at the reception are rude, especially the blonde with the short hair and glasses. They have no empathy and treat you as if for asking the question you are asking you are stupid or doing something wrong. They just need to laugh at you. Also, if you stay there for just 5 minutes, you realize that they treat all patients with contempt. As for my doctor, Doctor González Fernández, I have not been happy at all. I needed some prescriptions that she didn't want to give me and, instead of telling me clearly, she told me to make an appointment at a hospital because, according to her, she couldn't prescribe them for me. I go to work one day and go to that hospital, but there they tell me that they don't do them, that family doctors are in charge of that, and that if my doctor hasn't done them for me, it's because she didn't want to. After this mishap, I try to contact my health center to talk to my doctor and tell them (I know she is not going to prescribe them to me, but at least I tell her), which is impossible for me because they do not answer the phone. If I make an appointment, of course I won't have it for 15 days, and I need the prescriptions now.

Servicio lamentable. Nunca solucionan nada y solo ponen pegas para cualquier gestión. Imposible pedir citas telefónicas porque no atienden el teléfono. La atención de las administrativas que están en la entrada es pésima y hablan con faltas de respeto SIEMPRE.

Pésima la atencion del personal administrativo te gritan todas a la vez y si pides ser atendido brevemente te ponen la cita más lejana a un mes de espera así estés vomitando o con fiebre y te dicen que no es gran cosa. No respetan a los pacientes y se burlan en tu cara.hay que exigirles respetos y hablarles fuertes . Pésima atención

(Translated by Google) Out of shame they didn't want to see me in the emergency room because my doctor is on the afternoon shift and I work and it's impossible for me to go, after trying twice, please, will they pass me the emergency room, the counter tell me that "I'm not that bad" The two people who have treated me in a deplorable and disrespectful way are two women, a blonde with bangs and short hair with a pearl necklace and a chubby brunette. Tomorrow's schedule Monday April 18 (Original) De vergüenza no me han querido atender de urgencias porque mi médico esta en el turno de tarde y yo trabajo y me es imposible ir, después de intentarlo dos veces que porfavor me pasarán de urgencias me dicen las del mostrador que "tan mala no estoy" las dos personas que me han atendido de una manera deplorable y con faltas de respeto son dos mujeres una rubia con flequillo y pelo corto con un collar de perlas y una gordita morena. Horario de mañana lunes 18 de abril

Los médicos que me han atendido allí dejan mucho que desear, no tienen ni un mínimo de empatía. Las administradoras del mostrador tal cual dicen los comentarios anteriores, ni ganas de trabajar y 0 tacto con el público. Creo que el peor centro de salud que he visitado

Pongo dos estrellas por el excelente servicio y trato del personal sanitario. Sin embargo las personas de recepción no cogen el teléfono porque no les debe dar para más que creer que puede ser el teléfono rojo de Putin!! y palabras como amabilidad, empatía, toma de conciencia del entorno,les cuesta escribirlo si no se lo deletreas...No sé si falta personal ( que puede ser) lo que estoy seguro es que sobran algunos!!!!!

La profesionalidad de la recepción, como dicen los otros comentarios, brilla por su ausencia. Si cogen el teléfono alguna vez será por equivocación. Cero en amabilidad, y cero en educación. Con la de gente preparada que hay, y que tengan que dar este mal servicio….

Unfortunately, I had to leave without being attended to and I had an appointment. I'd rather die than come back here

He ido a este centro de salud a las 20:55h con mi hija de 6 años que tenía 38,5 de fiebre. Había una doctora en la consulta sin atender a nadie que no ha querido ver a la niña porque cerraban a las 21h. Se me ocurre pensar que hay médicos que no tienen vocación de médicos. Afortunadame la inmensa mayoría sí. El resto de personal han actuado profesionalmente.

acabo de llamar para cita con medicina general...estoy con fiebre y congestionada y no me dan cita hasta el 19 de enero...vamos que para esa fecha creo que no lo necesitaría. hoy por hoy, si no tienes seguro privado, te dan dos duros...no sé adonde van mis impuestos. en fin, lamentable!!!

Normal

You call the center's phone, dial option 9 so they can put you through to the center and they pick up the phone but leave it off the hook?!

It is a shame that the people who attend the reception and make appointments are so unpleasant to the patients, it greatly detracts from the good quality of the doctors. They should give a course on customer service.

(Translated by Google) An embarrassment of attention by the administrative staff. COVID patient calls by phone to manage a sick leave (after having been given only two days without COVID sick leave due to the protocol of the pyromaniac Ayuso). When she gets an answer, they tell her that she has to go in the afternoon, that they don't leave a message for her doctor because it's late, and they even refuse to give her an emergency appointment. Can the management of this center do something about this complaint? It is a shame. (Original) Una vergüenza de atención por parte del personal administrativo. Paciente COVID llama por teléfono para gestionar una baja (tras habérsele dado únicamente dos días sin figurar causa baja COVID por el protocolo de la piromana Ayuso). Cuando consigue respuesta, le dicen que tiene que ir por la tarde, que no le dejan el recado a su médica porque es de tarde, y le niegan ni tan siquiera, darle la cita de Urgencia. La gerencia de este centro puede hacer algo con esta queja? Es una vergüenza.

Las 3 o 4 veces que he ido se me ha atendido bien, "rápido" y efectivo. Sí que es verdad que la amabilidad no es una virtud por parte de las personas que me atendieron en información. El contacto telefónico es imposible. Faltó amabilidad pero ha sido efectivo. Si mejoraran un poco esto, empatía, etc. y el teléfono daría las 5 estrellas.

The reception is horrible, little empathy and bad manners, they tell you it's what it is, complain if you want....they should have more empathy for people who come to a center with a medical problem.

The reception of grief

Poor administrative management, to put it briefly

They never answer the phone, the administrative attention is terrible.

Los doctores y enfermeras son una maravilla atentos y muy profesionales, ya la organización del centro y el personal de recepción una desgracia, no cogen llamadas, no saben atender al personal, te hablan mal, da hasta miedo preguntar porque sabes que la respuesta será de mala manera, llamé para una cita porque tengo dolor y me dijeron que no tienen y que entonces me vaya a una clínica. FALTA DE EMPATIA Y DON PARA ATENDER A LA GENTE.

Quiero felicitar a todo el personal ( información, enfermería y médicos) que trabaja en este centro por su amabilidad y profesionalidad. Llevo muchos años yendo y nunca he tenido una mala experiencia. Muchas gracias

(Translated by Google) I read that it had a bad reputation, but I have been lucky and they have answered me quickly. They immediately attended to my little one's emergency and with that I stayed calm. (Original) Leí que tenía mala fama, pero he tenido suerte y me han contestado rápido. Atendieron inmediatamente a urgencia de mi peque y con eso me quedé tranquila.

(Translated by Google) We went on Friday because my mother had covid and being asthmatic, the coughing fits drowned her. The doctor not only did not want to see her, but even scolded her for going to the doctor. On Sunday of the same week he almost drowned at dawn. If you live in the neighborhood, their ineptitude makes it almost mandatory to have private insurance. I say it here so you don't waste your time, but the claim is already made. (Original) Fuimos el viernes por que mi madre tenia covid y al ser asmática, los ataques de tos le ahogaban. La doctora no solo ni quiso verla, sino que hasta la regañó por ir al medico. El domingo de la misma semana casi se ahoga de madrugada. Si vives en el barrio su ineptitud hace casi obligatorio tener seguro privado. Lo digo aquí para que no perdais el tiempo, pero la reclamación está puesta ya.

No me puedo creer los bordes que son. Las próxima vez que vayais a desayunar al lado pedir tostada de pan con simpatía y un café con humildad. Horroroso.

(Translated by Google) I have been calling the center every 5 minutes for two days and I have not succeeded. I always have error problems about my appointments and my call was for one that my doctor told me by phone the day and time once I told him that I was out of Madrid and now I see that they have put it for me for this week, which is the one that is not I'm available. (Original) llevo dos días llamando cada 5 minutos al centro y no lo he conseguido. siempre tengo problemas de errores sobre mis citas y mi llamada era para una que mi médico me dijo por teléfono el día y hora una vez le dije que estaba fuera de Madrid y ahora veo que me la han puesto para esta,semana quexes la que no estoy disponible.