Hired service to see the Christmas lights in Madrid. The minibus is immobilized at 7:00 p.m. on 12/1/2019 by the Municipal Police and removed by the tow truck before carrying out the service. As an alternative, the possibility of using the tourist bus... raining, the canvas on the upper floor with multiple leaks and wet seats. The ground floor, without any air conditioning, windows so foggy that an operator cleans the window to defog throughout the entire journey. If it weren't for the fact that we were with children, we would have left without getting on. They invite you to chocolate and churros....a voucher that you can redeem until 01/07....so it is better to go without children because the issue is one disappointment after another. It's a shame that they play like this with the hopes of the little ones and it's a shame about the image they will give to the people who visit us...in short, they are scoundrels who will surely take their children on buses from other companies.

We took the tour of Toledo today. The company met the departure time from Madrid, the bus was comfortable and the guide was called Beatriz. We took the panoramic tour, without any problems. When taking the walking tour, the guide had to speak in both languages ​​(Spanish and English), which made the entire tour uncomfortable since he did not do it fluently and wasted a lot of time. Also the content of the walking tour was quite poor, we didn't even go through Alcazar with the guide. We were told that at 4:45 p.m. they would pick us up at the established point to return to Madrid. Seeing that no bus was arriving, we tried to contact the contact number provided to us by email, but no one responded. It was around 5:00 p.m. when we saw a company bus arrive, but we were told that it was not ours, and that we should wait for another one to arrive at some point. Misinformation and not having a contact number gave us a hard time. Then another guide appeared to help us get back. The truth is that it is advisable to get to Toledo on your own and hire a free tour in the place.

We went to visit Toledo. Negative part: They gave us half an hour to see the Alcázar, (it is materially impossible to see that in that time), we ran and we hardly saw anything of a museum of the caliber of the archaeological museum of Madrid or the Prado museum. The museum closes at 4:30 p.m., and the tour ends around four o'clock, they leave you for lunch and they don't even say goodbye. They leave you at the other end of the city and give you free until 7:30 p.m. when you have to get back on the bus. (get your life) The information the guide gave us was insufficient, he talked about things a little superficially and did not talk about the meaning. In short, with or without the guide I would have found out anyway. Positive: the guide was very nice, they speak English too, if you want a menu you can buy it through the tour and you save two euros and supposedly the queue in the restaurants that are usually full.

In times of COVID you have to be a little more tolerant and understanding. This company is not and after having tested positive for Covid and having to quarantine for 10 days, I notified the company sufficiently in advance to be able to cancel the tickets (and receive a clear refund) and so that they could use the tickets for other people. The company basically didn't care about my situation and the only thing I received in response was that those tickets cannot be cancelled, but that they can save them for me for next year..., seriously?? On a tour to see the Christmas lights?? Of course, not only will I not recommend this company to anyone, but I will also file my complaint in all possible media and exercise my right to claim my money (which is already underway by the way). You have to be very inconsiderate to act that way and lose potential clients. Bravo.

(Translated by Google) NOTHING RECOMMENDED, IF YOU CAN. CHOOSE ANOTHER AGENCY OF TOURS, IN THESE ONLY YOU WILL HAVE DISGUST. IT HAS NO POINTS OF PHYSICAL INFORMATION, THE BUS STOPS ARE NOT SIGNED AND IT IS IMPOSSIBLE TO KNOW WHERE THE BUSES COLLECT YOU. YOU CALL THE PHONE AND UP IT IS YOUR GUILT AND THEY DO NOT INFORM ANYTHING. THEY ARE A BEAUTIFUL ... DO NOT CONTRACT THIS SERVICE IS THE BEST COUNCIL THAT CAN BE GIVEN TO YOU. (Original) NADA RECOMENDABLE, SI PUEDEN. ESCOJAN OTRA AGENCIA DE TOURS, EN ESTAS SOLO VAN A TENER DISGUSTOS. NO TIENE PUNTOS DE INFORMACIÓN FÍSICO, LAS PARADA DE LOS AUTOBUSES NO ESTÁN SEÑALIZADAS Y ES IMPOSIBLE SABER DONDE TE RECOGEN LOS AUTOBUSES. LLAMAS POR TELÉFONO Y ENCIMA ES CULPA TUYA Y NO TE INFORMAN NADA. SON UNOS IMPRESENTABLES... NO CONTRATEN ESTE SERVICIO ES EL MEJOR CONCEJO QUE SE LES PUEDO DAR.

30 minutes of painful journey through the Christmas lighting...Gran Vía we did not visit.

There is not a more shameless company than there is, they are exprotators, the buses are bad, they do not follow schedules, before traveling with these people it is better to walk, you are warned

A fun tour watching the Christmas lighting of Madrid with a guide who got involved with the children who really enjoyed it. Although they don't go through the Gran Vía due to the city council's prohibition, it is worth it.

The Navibus was a hoax!! Nothing that was stated in the contract...not a conditioned bus or actors telling anecdotes and legends. Cold and rain through the windows.

audio guide in French not synchronized with the circuit, a Spanish guide constantly on his phone with sporadic intervention and very poor in terms of content along the circuit, a driver who stops twice in the middle of the route to go for "a race ". Null !

Me encantó el recorrido de luces de Navidad por Madrid. Muy buena relación calidad precio. Muy recomendable en estas fechas esta actividad para hacerla con niños

(Translated by Google) Recommended light tour ... Wonderful treatment by the staff. No doubt next year I will do it again. Thank you. (Original) Recorrido de luces recomendable... Trato maravilloso por parte del personal. Sin duda el año que viene volvere a hacerlo. Mil gracias.

(Translated by Google) Christmas lights are a very fun activity to go with children, the bus staff make the trip very enjoyable for the little ones. Well organized and family friendly (Original) Las luces de navidad son una actividad muy divertida para ir con niños, el personal de autobus hacen el viaje muy ameno para los mas peques. Bien organizado y trato familiar

(Translated by Google) We bought the excursion to Toledo and had to change the date. The management was done by phone and very well. The fantastic day in Toledo and the excursion of 10 (Original) Compramos la excursión a Toledo y tuvimos que cambiar la fecha. La gestión la hicimos por teléfono y muy bien. El día en Toledo fantástico y la excursión de 10

(Translated by Google) I have done the Christmas lights tour with my grandchildren and they have loved it. We liked a lot. The attention of the staff of 10. (Original) He hecho el tour de luces de Navidad con mis nietos y les ha encantado. Nos ha gustado mucho. La atención del personal de 10.

Hello, my name is Enzo. I took the Tour to Toledo and Segovia with my family on January 2nd. On the trip they do not inform you of anything about what the tour will be like. When we arrived in Toledo they told us that we had 20 minutes to go to the local bathroom, you have to consume to use the bathroom, they take a long time to attend. We arrived at the meeting point and the guide had no idea if we were in her group, she repeated everything like a parrot or a student repeating by heart. If you asked him a question he would respond with something else and on top of that he would start talking on his cell phone. Very bad experience in Toledo. (The place is beautiful) with this guide it was wasted. Then we went to Segovia, there the guide was Emilio and he was really good and very well explained. We also did the city tour and the truth was very weak, the headphones did not work in Spanish and the guide was not very cool, the question we asked him...very clear he did not have it. Anyway, if you ask me if I would hire this company again (yellow), the truth is I wouldn't.

The tour was “ok”. The tour guide wasn’t that thorough and explained things confusingly. He was also telling the driver where to go at the same time. They also wouldn’t close the roof and put the A/C on because they said it was an open air tour. It was 103 degrees.

2 stars because my wife and I used your services from a round trip tour to Toledo from Madrid. On the return bus trip, the AC was either not working or kept at low by the driver on a +37 deg. Celsius day.