Hace 6 meses que me matriculé y me aseguraron que esta vez sí que en enero de 2023 estaría abierto pero siguen incumpliendo plazos... Ahora dicen que abrirán en marzo, qué vamos a esperar de una empresa que MIENTE continuamente a sus potenciales clientes y tiene retenidos los 30 euros de matrícula que nos ha cobrado a base de engaños? Si no cumplen con los plazos prometidos, tendremos que reclamar a Consumo para que esta empresa sea denunciada por publicidad engañosa y nos devuelvan el dinero de la matricula con intereses de demora...

Way too full of people. Expect waiting in line to use the equipment.

(Translated by Google) The lack of commitment to the client and the lack of respect in immense. Since September 2021 I have been enrolled and the gym is still not open. They say it's for licenses, but that had to be insured before starting to charge fees to customers. It's shameful. The worst of all is that you will respond to this message with a generic one in which you will indicate that while this gym is open, we can train in any of the group for free without charging the fee, WHICH IS A LIE, since if you try to go to another gym in any city in Spain will tell you that you cannot train unless you pay a daily pass or the monthly fee. You start badly and very well you are going to have to do it so that we forget all this. (Original) La falta de compromiso con el cliente y la falta de respeto en inmensa. Desde Septiembre del 2021 estoy matriculado y sigue sin abrirse el gimnasio. Dicen que es por licencias, pero eso se tenía que tener asegurado antes de empezar a cobrar matrículas a los clientes. Es de vergüenza. Lo peor de todo es que responderéis a este mensaje con uno genérico en el que indicaréis que mientras se abre este gimnasio, podemos entrenar en cualquiera del grupo de manera gratuita sin que cobren la cuota, COSA QUE ES MENTIRA, ya que si intentas ir a otro gimnasio de cualquier ciudad de España te van a decir que no puedes entrenar salvo que pagues pase diario o la cuota del mes. Mal empezáis y muy bien vais a tener que hacerlo para que nos olvidemos de todo esto.

Por qué tenéis tan poca vergüenza de responder a las reseñas con un texto copy/pega Después de un año y medio tendríais que tener más respeto a “ vuestros futuros Socios “ uffff ¿ Ya no abrís a principios de Enero? Tendríamos que unirnos todos y denunciar ante tal engaño en la gestión y captación de clientes. Y por favor, ahora no espero menos de vosotros, ponerme el texto ridículo e insultante de respuesta

(Translated by Google) I signed up in September 2021, hoping to start at the beginning of January, we are at the end of April 2022 and it is still closed as indicated by licensing problems, no one deigns to get in touch to apologize or a little more communication Seriously, although on social media they are active!! I hope that when they deign to open it's worth it!! (Original) Me apunté en septiembre del 2021, con la esperanza de empezar a principios de Enero, estamos a finales de Abril del 2022 y continúa cerrado según indican por problemas de licencias, nadie se digna a ponerse en contacto para pedir disculpas o un comunicado un poco más serio, aunque por redes sociales si que están activos!! Espero que cuando se dignen a abrir merezca la pena!!

Al igual que he leído en otros comentarios; lo que no es normal es que lleven más de un año de retraso. Que sí, que si no tienen licencias y que tal y que si cual, pero que no puedes llevar un año de retraso y encima no saber una fecha exacta de cuándo vas a abrir. Si este es la imagen que dan antes de abrir no me quiero imaginar cuando lo hagan. Y por cierto, eso de que puedes ir a cualquier Fitness Park es mentira. Fui a uno de Gran Canaria y me dijeron que me peinase, así que eso de que puedes ir a cualquier gimnasio de su red nacional es MEN-TI-RA.

(Translated by Google) Nefarious company, which has been pre-selling for more than 1 year taking money from customers and without opening. Does the gym not open until 2023? (if that) and they keep giving dates without even having the work done, the rubble permit and absolutely everything in ruins. They manipulate people by letting them train for free in other gyms in Madrid (overcrowded at all hours) and then they don't return the money once they have gone to the other gyms. Surreal? But true. (Original) Empresa nefasta, que lleva más de 1 año de preventa cogiendo dinero de los clientes y sin abrir. El gimnasio no se abre hasta 2023? (si eso) y siguen dando fechas sin tener ni siquiera la obra hecha, el permiso de escombros y absolutamente todo en ruinas. Manipulan a la gente dejando que entrenen gratis en otros gimnasios de Madrid (masificados a todas horas) y luego no devuelven el dinero una vez que hayan acudido a los otros gimnasios. ¿Surrealista? Pero cierto.

(Translated by Google) Has the gym started to be built? because I went a few months ago and there were only signs and broken windows. A little more communication with the people who have trusted you, an email, a message with more specific details or a call, for example. Thank you!! (Original) El gimnasio se ha empezado a construir? porque fui hace unos meses y solo había carteles y ventanas rotas. Un poco más de comunicación con la gente que ha confiado en ustedes, un email, un mensaje con más detalles específico o una llamada por ejemplo. gracias!!

(Translated by Google) Signed up for a year, will it open in September or in 2023? It seems to me that the gym will not open, they have abandoned Instagram and they do not answer the reviews, they do not report the reasons for the delay, they let the days go by without saying anything. (Original) Apuntado desde hace un año, se abrirá en septiembre o en 2023? Me parece que no se llegará a abrir el gimnasio, el instagram lo tienen abandonado y no contestan las reseñas, tampoco informan de los motivos del retraso, dejan pasar los días sin decir nada.

Good facilities and hours that allow you to go when other gyms have already closed

How is it possible to miss-manage a opening that bad? Since more than a year they promise that a opening is around the corner.

Me apunté hace más de un año. Cada semana decían una fecha. La última que me dijeron fue en septiembre. Al no abrir les pedí el dinero devuelta. En diciembre me pase y me dijeron que seguro que abrían el primer trimestre así que me volví a apuntar. Estamos en abril y no hay noticias de nada. No sé si es una estafa pero se le parece bastante. Ni se os ocurra inscribiros.

(Translated by Google) Honestly, I didn't want to write a bad review, but since it's been 1 year since I signed up and they haven't even opened yet, I feel compelled. The most serious thing is not even that they are having problems to open, the biggest problem is that they do not communicate in almost any way. They only sent 1 email months ago, and they reply to reviews like this with copy-paste messages. I understand the difficulties that may arise, but it is terrible that, given the situation, they do not send emails notifying them of the situation, because many of us have been waiting for 1 year and we know absolutely nothing about an approximate date or the status of resolution of the problem. If they are not even able to maintain communication with the client in this situation, it casts doubt on the overall professionalism of the organization. (Original) Honestamente, no quería escribir una mala reseña, pero dado que ya se ha cumplido 1 año desde que me inscribí y aun no han abierto, me veo obligado. Lo más grave ni siquiera es que estén teniendo problemas para abrir, el mayor problema es que no se comunican casi de ninguna forma. Solo mandaron 1 correo hace meses, y a las reviews como esta contestan con mensajes copia-pega. Entiendo las dificultades que pueden surgir, pero es terrible que, dada la situación, no envíen correos notificando de la situación, porque muchos llevamos 1 año esperando y no sabemos absolutamente nada de una fecha aproximada ni del estado de resolución del problema. Si ni siquiera son capaces de mantener una comunicación con el cliente ante esta situación, hace dudar de la profesionalidad general de la organización.

(Translated by Google) This company is a scam. He promises people that the gym will open in a short time when they lack construction licenses and they know that being a historical heritage, those licenses take at least two years. However, they love to tell all of us who stop by to ask that it will be there in a few months. They are liars, they give me 0 confidence. (Original) Esta empresa es una estafa. Promete a la gente que el gimnasio se va a abrir en poco tiempo cuando les faltan las licencias de construcción y saben que al ser patrimonio histórico esas licencias tardan como mínimo dos años. Sin embargo les encanta decir a todos los que pasamos a preguntar que en unos meses estará. Son unos mentirosos, me dan 0 confianza.

(Translated by Google) That they have had problems with licenses is synonymous with their uselessness but to some extent understandable. That they continue promoting the gym and capturing more deluded people is unfortunate. I never trusted them and I didn't sign up, but I keep getting advertising... (Original) Que hayan tenido problemas con las licencias es sinónimo de su inutilidad pero hasta cierto punto comprensible. Que sigan promocionando el gimnasio y captando más ilusos es lamentable. Nunca me fie de ellos y no me inscribí, pero no para de salirme publicidad…

WARNING !! Don’t go there, it is closed. Apparently from many time, and it is clearly not ready to open. Don’t trust the schedule time !!

The gym shows that it is open online and they take 30 euros to join. The gym is not even open till the end of March. REALLY ANNOYING.

(Translated by Google) I go every month of the year to ask if it's open and they always say next month, that's how they've been for 10 months, the gym is a scam since they charged people in August last year and it's still closed, I don't believe anything From what they tell me, they only need to say that it is not yet open because of Putin. I already signed up for another one and I'm not going to go to that one if one day they open it, I doubt it. (Original) Voy todos los meses del año a preguntar si está abierto y siempre dicen el mes que viene, así llevan 10 meses, es una estafa el gimnasio ya que an cobrado a la gente en agosto del año pasado y todavía sigue cerrado, no me creo nada de lo que me cuentan, les falta solo decir, que todavía no está abierto por culpa de Putin. Yo ya me apunté a otro y no pienso ir a ese si algún día lo abren que lo dudo.

(Translated by Google) They announce the "imminent" opening of the gym in 2021, and start charging without even having a building license. Faced with the barrage of negative reviews, they delete comments and put false positive reviews. More than 14 months late, and counting. (Original) Anuncian la apertura “inminente” del gimnasio en 2021, y empiezan a cobrar sin tener ni la licencia de obra. Ante el aluvión de críticas negativas borran comentarios y ponen falsas reseñas positivas. Más de 14 meses de retraso, y sumando.

(Translated by Google) It's a shame of a gym, they lie to customers telling them that they will open soon and they still don't have any opening license. They're only interested in tricking people into signing up and making money, but this gym isn't going to open until next year at the earliest. (Original) Es una vergüenza de gimnasio, mienten a los clientes diciendoles que van a abrir pronto y todavía no tienen ninguna licencia de apertura. Solamente les interesa engañar a la gente para que se apunten y ganar dinero pero este gimnasio no se va a abrir hasta el próximo año como mínimo.

This gym is indicated as being OPEN on both fitness Park website and google maps. I've been conned twice once a year ago! Don't bother it's totally NOT OPEN there is a huge barrier round it doubt it will ever open. CERRADO !

(Translated by Google) So apparently they cannot open is because they need a permit from the city council because the facilities of Principe Pío are historical heritage. Whatever it is, it doesn't matter because they have been continually saying opening dates that have all been failed or false. Please tell us a real opening date and if not return the registration money. (Original) Por lo que al parecer no pueden abrir es porque les hace falta un permiso del ayuntamiento porque las instalaciones de Principe Pío, son patrimonio histórico. Sea por lo sea da igual porque han estado diciendo continuamente fechas de apertura que todas han sido fallidas o falsas. Por favor decirnos una fecha real de apertura y si no devolver el dinero de la matricula.

It is indeed a nice gym. HOWEVER it is way OVERSUBSCRIBED. I pay the most expensive category membership and yet been here a couple months and I never successfully complete a proper workout. It’s just too many people. I tried different times of the day. Different days of the week. It’s always the same horrible experience 😔 some people will be nice and willing to share equipment , others are very territorial and won’t leave the equipment for however long they take ( even if that means they are on the phone or talking for most of the time ) . The management must step up and provide a solution. As it is, although it is a nice gym, it is not functional at all.

Hola! Lamentamos tu experiencia en nuestros gimnasios. Estamos trabajando para mejorar la comunicación con vosotros, no obstante, cuando quieras, podemos atenderte en el stand del Centro Comercial Príncipe Pío para poder hablar contigo personalmente. Nuestra situación ha cambiado mucho y se espera la apertura próximamente. Esperamos que cuando el gym abra sus instalaciones cambies de opinión. Un saludo.

I have been to different gyms in this chain a couple of times, and this is the best without a doubt. Starting with the girl at the reception, Lucía has been super nice, and explained everything to me great. The free weight area is fantastic, platforms and Eleiko material (it has a 15 bar, for people who do weightlifting or crossfit) I will return for sure 🥰

I am a gym user. Today a man went into the women's bathroom. Yes, inclusion and everything you want. But he is still a man, with a man's voice, body and genitals. The few women who were there had to change in the toilets because we were all uncomfortable. I hope this doesn't become common practice. It doesn't seem right or comfortable to me for the women who train in this gym. Edit: thanks for the response. On Monday I will gladly stop by reception. Happy weekend

Good facilities but too MASSIFIED. There are days when you can't be there. Regardless of the schedule.

The management and organization of their collective classes is shameful. It is always full, they never offer solutions and alternatives and their arguments are always school excuses. Looking forward to fulfilling the commitment time with them and going to any other.

(Translated by Google) when are they going to open? Knowing that it was going to take more than 6 months, (when they told me that they will open in July) seems like a joke with all the heavy hand. Communicate with your customers, customer service is the worst. (Original) cuando van a abrir? De saber que se iban a tardar mas de 6 meses, (cuando me dijeron que abrirán en Julio) me parece una tomadura de pelo con toda la mano dura. Comuníquense con sus clientes, servicio de atención es de lo peor.

So! After chasing I've officially been told that the Fitness Park will open on Saturday, 6th May 2023. This is 565 days after they happily took my money (I paid for 1 year in advance) and lied to me about the true state of this project. Shame on you FitnessPark - I hope that it is worth the wait and would like to be contacted directly to discuss this debacle.

Juzgando después de la tardía apertura. El gym tiene unas instalaciones de 10 y un personal muy amable. Recomendado sin duda.

I'm leaving because I didn't like being in that gym at all. Always full. Impossible to train. Furthermore, with one month left until my stay ends, no one responds to my request to cancel the contract. It is at least curious. Considering reporting to the OCU.

Very happy with the gym. And Lucia's attention has been excellent. He helped me get started in the gym and has guided me very well.

Everything was very good, excellent service and attention from Sebastián, this gym was recommended

The gym manager is incredibly rude and xenophobic, and lashes out with racial slurs if he gets frustrated for any reason (happened to me more than twice, and I've heard it from others as well). Incredibly hostile atmosphere created by him. Update: Posting that I've been banned is a violation of their own privacy policy, and is a pathetic attempt to distract from the facts, including the previous written complaint filed against the same xenophobic and insulting staff member, on December 10 (which was completely ignored, not even acknowledged). The manager of the gym is incredibly rude and xenophobic, and attacks with racially motivated slurs if he gets frustrated for any reason (it happened to me more than two times, and I've heard it from others as well). Incredibly hostile atmosphere created by him. Update: you publishing that I've been expelled is a breach of your own privacy policy, and is a pathetic attempt at distracting from the facts, including the prior written complaint filed against the same xenophobic and insulting member of staff, on December 10th ( which was completely ignored, not even acknowledged).

Hoy, primer día de funcionamiento del gimnasio, después de verificar ayer el horario en la página web y verificar hoy de nuevo el horario en google (de 6:00 a 1:00) me presento a las 8:00 es decir, DOS HORAS DESPUÉS DE LA APERTURA OFICIAL, y sólo hay unas amabilísimas señoras de la limpieza que, después de recibir una llamada de su "jefa" me dicen que sintiéndolo mucho EL GIMNASIO ABRE HOY A LAS 10:00. Por supuesto les doy las gracias, puesto que me han tratado de maravilla y ellas no tienen la culpa de la incompetencia de sus "jefes", pero espero que tengáis hojas de reclamación para la próxima vez que pase por allí. Menuda verguenza. Os recuerdo, además, que lo que habéis hecho es un incumplimiento de contrato. Tal como se especifica en éste, en el punto 6. Condiciones de Acceso al Club "... Los horarios de apertura no podrán modificarse injustificadamente. Las eventuales modificaciones se le comunicarán al abonado a través de la Web, o de una comunicación por mail o a través de redes sociales del club. (cierres por obras, circunstancias de fuerza mayor, etc.).". Y os aseguro que ni yo ni ningún socio hemos recibido comunicado vía web, correo o redes sociales de esta eventualidad. ¿Así es como respondéis a las exigencias de vuestros clientes después de la demora de casi dos años en ofrecer vuestros servicios?

Of all the gyms in this chain, this is without a doubt the worst, all the weights in disarray, the discs all on the floor, the bathrooms look bad, the gym is packed with people, there is no type of capacity and you have to wait at least 20 minutes for some machine or space to train by chance to become vacant because that's not even there, this gym is so, so full that you lose the desire to train as soon as you see it.

Impossible to train and you request withdrawal due to withdrawal and they do not return your money. I requested the withdrawal request due to withdrawal a month and a half ago...

Very good gym, incredible facilities and machinery, but above all I want to highlight and congratulate Lucía for her attention, she receives you with a smile, explaining everything perfectly, she makes your experience even better, thank you very much

Excellent treatment from Sebastian, 5 points for him❤️

I have been registered since September. Since then, new people have not stopped signing up. You can't see the maximum capacity sign anywhere. Since September it seemed that they opened before finishing the work on the gym. There are almost no windows and they put lights that look like spotlights. They have broken material, insufficient for the number of people who are registered and attend daily. The elevator breaks 2 times a month (which I don't use but there are people with reduced mobility and that prevents them from entering. Today they started to clean the air (instead of doing it during closing hours because they close at 1 and open at 6 and they won't want to pay for the night), when removing the filters in the middle of the apartment with 0 windows, the room was filled with dust floating everywhere, my girlfriend, apart from being allergic to dust, has asthma, it seems like a mistake to me of brutal concern and if I didn't have to pay for my stay I would have left in October. A disaster. The workers are very friendly.

Gym staff very attentive and always willing to help, but it becomes impossible to train properly when there is the overcrowding that you find. I have been going for the last few months at 6 am because it is the only way to train well, without having to wait endlessly for the machines, dodging people, having breaks take longer than they should, etc. Classes are impossible to book, or you set the alarm when the reservation opens or forget about it. It's a shame because the facilities are great, the staff is very cool, but they have enrolled people beyond their capabilities and it is extremely overcrowded, I have not seen anything like it.

I have never visited that site

That's not a gym, it's a dark den without space, without joy, horror

Spectacular gym and highlight the excellent treatment of Lucía who, when I went to train there, was the instructor who attended to me and helped you with whatever was necessary, 100% recommended.

Today Sebas assisted me, I enjoyed excellent service, he explained to me how the entire training center works and left no room for doubt.

I really love the place, the girl at the reception looked very friendly, attentive to all the people in the place, very cool, a crack 👌✅

Good 👍🏻

Valentina is an excellent collaborator, attentive and helpful. About the gym itself, it's too crowded.

Terrible service, border staff always very full and since I have the obligation to stay for a year once you accept the offer I can't even get out of there, waste of time and money and the facilities leave a lot to be desired, but of course everyone can decide how to spend your money

The gym is not bad, but what is worth evaluating are the workers. Above all, Lucía, you can tell that she likes her job and is a true professional. He serves you in a very personalized, friendly way and helps you in everything he can. Of course the best thing about the gym, your attention 💪🏼

It is a highly recommended site with a great team, especially Sebastián who has dedicated the time to help us out.

They open your locker even if you have a lock, they took €40 from my wallet and left everything again as if nothing had happened, the next day I realize it and several club members comment that they have also been robbed. Those in charge must take action in this regard.

I had an emergency and Monica attended to me with great professionalism and closeness. A ten, thank you very much!

Super good attention from the girls

Super good attention from the girls 👌

Well, I have been registered since December 2023, I give this rating because every day it is a problem to be able to do an exercise due to capacity issues, there are a lot of people, but a lot. It took me almost 4 hours to do just 6 exercises.

I've been going to this gym for a couple of months and the truth is I'm very happy with the schedules and the staff who are all very nice, yesterday Dario helped me with support and I can answer any questions you have without any problem 🌸✨

Lots of equipment, staff of very helpful and friendly, great hours, clean. My only complaint is that it is a little dark as there are no windows and that it can be super crowded at times.

The staff here has made me feel welcome since the first day. One of the employees in particular, Javier, always greets me with a smile and friendly conversation. His support and friendship is an additional motivator to stay consistent with my exercise routine.

Friendly staff high quality equipment

Gym is very good, but the extreme smell of deodorant they circulate in the dressing rooms is very toxic. I hope they change that very soon. I don’t think anyone is enjoying that.

TOP💪

Well, the treatment was spectacular, Lucia explained everything to me very well, the gym is highly recommended for the price and for everything she has, I am super happy.

Spectacular

Great attention from Dario!

You have a very attractive business idea. The machinery is not found anywhere and has a wide range of activities and rooms, the machines themselves act as their own trainers and have great facilities. But of course, I speak as a business idea, on the other hand, there is the capacity, most of the time it is uncontrollable, but you also have to understand that you want to continue making money and that it is a little uncomfortable to say "Hey, we don't admit more people", but in saying that, you are looking for the comfort of your clients and you are looking for the comfort of someone else. There is a lot of demand for a single room, despite having many activities, therefore, if you have a lot of people, 80% of the users go to that room, which is uncomfortable for everyone. The staff does what they can and what they can, but there are so many people and in order not to look bad, it is not their fault, it is also something their bosses tell them, and it is understandable. It should be noted that they are in a very central location and at whatever time it is going to be very full of people, that is why they have such a wide range of hours and days. The business idea is good, but there are too many clients who could be loyal and that is not being fulfilled much, but it is also understood that the employees want to have a clean history.

Very good gym, very good machinery and above all I want to highlight and congratulate Lucía for her attention, she receives you with a smile, explaining everything to you.

Very professional and attentive staff, especially Lucia who has helped me a lot. The best gym in Madrid

Very friendly at reception.

Lucía, the girl at the reception, very friendly and close, has shown me around the gym and explained each area to me, thank you!!!

Good treatment from Dario. I've joined the gym and see how it goes. So far good expectations.

Great service from Dario

Spectacular treatment especially from Lucía and the gym is very well equipped

A very complete gym, very nice and attentive staff

Great attention from Valentina! Thank you!! The bad thing is how crazy he always is

A great gym with an excellent team of staff, thank you very much Sebastián for your good service and kindness.

Darío has advised me, I really liked his attention and that is why I decided to train at Fitness Park.