I wanted to buy a ring today at 1:50 p.m. and a saleswoman with black hair was working in the store. She didn't help us and just laughed at us and rolled her eyes. I said that I would buy the ring online now, I actually want to support the stores, but with such cheeky staff, I'd rather order the ring online. People like that should never work as salespeople.

I have already been to this store twice to file a complaint. My chain broke the first time. The saleswoman said I should just go to the jeweler and have it repaired there, even though I still had a 1.5 year warranty on this chain. Only after a long discussion with this saleswoman did she reluctantly issue me a voucher. The second time I wanted to exchange my bracelet because it broke after just a month. However, I couldn't exchange this because it was Christmas business today and therefore no complaints were made. She said I should just come back after Christmas and then I could exchange it. However, it should be noted that the entire Pandora store was equipped with four salespeople. I find this behavior very unfortunate because there was nothing going on in this store and no one was waiting outside the door and I absolutely needed the bracelet for Christmas. This can also scare away your customers.

I haven't experienced such unfriendly staff in a long time! The saleswoman did answer my questions, but in a manner as if it were a punishment for her. When I couldn't correctly estimate my bracelet size, I was initially looked at strangely and commented on, and only then was I shown something. I go to a store like this to have a nice experience and not to be afraid to ask the saleswoman something. In the end I ordered everything online. The lady should learn how to treat customers or how to leave a bad mood behind the door.

Very unfriendly advice! I wanted to exchange my ring because it had lost a stone. I had the feeling they both had to deduct the repayment from their salaries. I have rarely experienced something so unfriendly. Really really a shame. Customers are spoken to as if they were little children. . We won't shop there again.

Zu meinem Geburtstag bekam ich ein Lederarmband mit der Länge 41cm mit der Bezeichnung D3 geschenkt. Nach einem Monat hat sich leider der Verschluss abgelöst, was beim Umtausch aber kein Problem war. Das Armband kam beim zweiten mal nur nicht in meiner zuerst gekauften Größe woraufhin ich nochmal einen Monat warten musste. Als dann das Armband endlich kam wurde es mir wieder in der Länge 39cm mitgegeben, Ich merkte dies aber erst zuhause beim nachmessen... Beim wieder abgeben meinte die Verkäuferin es seihe die Größe D3 laut Verpackung. Was aber nach CM angabe nicht stimmte. Ich war also Wieder da und habe nochmals ein neues Armband in der Länge D3 bekommen. Welches WIEDER nur 39cm hatte!! Als Ich nun zum fünften Mal da war um endlich nach der Richtigen Länge zu fragen sagte man mir das es keine festen cm angaben gäbe. Was aber im Internet unter der Offiziellen Pandora Seite anders beschrieben wird. Als Beispiel nahm die zweite Verkäuferin ein anderes Armband der Größe D3 zum nachmessen, um mir und meinem Freund zu beweisen das alles eine Einheitsgröße sei in der 41cm aber nicht vorkommen würden und die Internet Angabe hierbei nicht zutreffe. Wohlgemerkt auf der Offzielen Seite!!! Während Ich noch mit der etwas Älteren Verkäuferin sprach die Versuchte mein Problem zu "lösen"! Witzig war das das nachgemessene Armband genau 41 cm hatte und als die Verkäuferin das merkte ließ Sie es sehr schnell unter dem Verkaufstisch verschwinden und versuchte gleichzeitig vom Thema abzulenken. Pech das sowohl mein Freund als auch Ich hingesehen haben. Auf meine Frage ob das jetzt gerade 41cm gewesen sind kam keine Antwort mehr. Ich gab meinen Versuch das gewünschte Armband mit 41cm In diesem Laden zu bekommen auf. Und verlangte freundlich mein Geld zurück. Keinerlei Einsicht oder freundliche Lösungsvorschläge bestärkten mich hierbei!!! Ich wurde dann mit einem Gutschein für meinen eingekauften Warenwert abgespeist. Fazit.Pandora Schmuck würde ich gerne kaufen. Aber Unter diesen Verkäuferinnen war es unmöglich eine Lösung für mein Problem zu finden. Unfreundlichkeit und die Abspeisende Art der Älteren Verkäuferin haben hierbei leider alles verschlimmert was hätte behoben werden können. Mfg... und viel Glück mit dieser Beratungsstelle. (Translated by Google) For my birthday I got a leather bracelet with a length of 41cm and the designation D3. After a month, unfortunately, the clasp came off, but that wasn't a problem when exchanging it. The bracelet came the second time just not in the size I first bought, so I had to wait another month. When the bracelet finally came, it was given to me again in the length 39cm, but I only noticed this when I measured it at home... When giving it back, the seller said it was size D3 according to the packaging. But according to CM, this was not true. So I was back and got a new bracelet with a length of D3. Which AGAIN was only 39cm!! When I was there for the fifth time to finally ask for the right length, I was told that there were no fixed cm. But what is described differently on the Internet under the official Pandora page. As an example, the second saleswoman took another bracelet of size D3 to measure to prove to me and my friend that everything was a one-size-fits-all in which 41cm did not occur and that the information on the internet was not correct. Mind you on the official side!!! While I was still talking to the somewhat older saleswoman, she tried to "solve" my problem! It was funny that the bracelet measured was exactly 41 cm and when the saleswoman noticed that, she quickly disappeared under the sales table and at the same time tried to distract from the topic. Too bad that both my friend and I looked. When I asked if it was just 41cm, there was no answer. I gave up trying to get the 41cm bracelet I wanted from this store. And kindly asked for my money back. No insight or friendly suggestions for solutions encouraged me here!!! I was then fobbed off with a voucher for the value of my purchased goods. Conclusion. I would like to buy Pandora jewelry. But among these saleswomen it was impossible to find a solution to my problem. Unfriendliness and the way the older saleswoman was scavenging made everything worse that could have been fixed. Kind regards... and good luck with this advice center.

Absolute catastrophe. Unfortunately, the store team is absolutely unsuitable. Even surrounding Pandora store teams confirm this. Just sad, such unbelievably and indescribably bad customer service. Pandora has now been written off for me, despite having been loyal to the brand for years.

The advice, the appearance, the specialist knowledge are underground! As you can read here, it's not an isolated case for me, which makes it all the more difficult for me to understand that these two ladies are still allowed to work there!

Bin seit Jahren Kundin. Bis zum Kauf einer silbernen Halskette. Habe dummerweise den Kassenbon weggeschmissen. Die Kette läuft aber schwarz an. Leider keine Kulanz beim Umtausch, nur genervte Blicke, tja das war es mit Pandora :-(

A small but nice shop... Very friendly advice... It's fun to shop.

Very small shop. It was very crowded because of black Friday. Pure variety of goods, that I couldn't choose smth to fit me.

(Translated by Google) Very competent advice and very friendly staff. (Original) Sehr kompetente Beratung und sehr freundliches Personal.

Riesen Auswahl, nettes Personal und gute Beratungen vor Ort.

Sehr nette Beratung!Top!Kann ich nur empfehlen!!!

Sehr nett und freundliche Verkäuferin,leider habe ich den Charm nicht bekommen da ich zu spät war vor Weihnachten.

(Translated by Google) Good boutique, polite sellers (Original) Хороший бутик, вежливые продавцы

(Translated by Google) Thank you for helping me choose a gift. :) (Original) Спасибо, вы очень помогли с выбором подарка. :)

(Translated by Google) Just watch what you buy, because a return within the 14 daily statutory period is only possible as a voucher! You refer to the footer of the receipt. Very disappointing. . . I came the following working day because I was given wrong advice and a return against chargeback was not complied with! (Original) Passt blos auf was ihr kauft, denn eine Rückgabe binnen der 14 täglichen, gesetzlichen Frist ist nur als Gutschein möglich! Man beruft sich auf die Fußzeile des Kassenbon. Sehr enttäuschend. . . Ich kam am folgenden Arbeitstag, da ich falsch beraten wurde und eine Rücknahme gegen Rückbuchung wurde nicht entsprochen!

(Translated by Google) Little choice (Original) Mały wybór

(Translated by Google) Great offer of extremely high quality jewelry. Very friendly and competent advice. I will gladly come again! (Original) Tolles Angebot qualitativ äußerst hochwertiger Schmuckstücke. Sehr freundliche und kompetente Beratung. Ich komme gerne wieder!

Beide Beraterinnen hatten ein gutes Händchen bei der Auswahl der Ohrringe👍🏻Auch unseren Gutschein konnten wir per Mail an das Faxgerät in der Filiale senden. ( wir hatten diesen vergessen ausgedruckt mitzubringen) .

The request to repair a piece of jewelry was rejected because it was more than two years old. My question as to whether it is the company's philosophy that jewelry older than two years should be thrown away in the event of minor damage was not answered. Unfriendly and arrogant staff, even on a previous visit.

We were there because we wanted to have a chain engraved. When we asked if it was possible in Würzburg, the nice lady rolled her eyes, laughed and asked where there was room for an engraving machine. Unfortunately this is the second negative experience with the staff on site. Then I ordered the things online. Unfortunately, friendliness is not particularly important here.