Coffee Shop not interested in Walk in as admitted by Staff. In my hours lunch break I went to order a sandwich and coffee after 15 min of waiting I asked the counter staff if they would take my order. Her words to me were that she is unable to take my order as they must prioritise deliveries as they pay more. She also confirmed previous customer have complained but Costa is not interested and that I will be told the same. Really nice to know that Costa Coffee are customer focused and respect their customers. Walk in at your own risk or choose to pay more for delivery if you want a pleasant experience. I won’t be bothering to do either and will always look to buy elsewhere, where my custom is appreciated.

Lovely service, but need more staff on, the place was a disgrace tables not cleared, all the time we were there, the floor hasn't seen a broom for goodness knows how long. The table bases haven't been washed or dusted. For such a lovely place this was very disappointing.

I believe that Costa Coffee is not a patch on Caffe Nero. I only visit Costa if I have no other choice because its coffee is too bitter for me

Slow service, below average coffee. Not a pleasant visit I'm sorry to say

Needs a refit come on Coca Cola sort all your Costa Coffee sites out the staff here are excellent.

Lovely Coffee and Food! Highly Recommend a Visit!

It’s really nice place to have coffee and meet up. Nice and friendly staff. Always clean and tidy, I can higly recommend it to have quick coffee.

If the manager of Costa on Ashford road sees this, I would encourage you to invest in some training for your lazy and rude staff, clearly demotivated while they continue to gossip about customers behind the counter. Spending £4 on a coffee, I am expecting enhanced customer service. But no, instead I feel as if I am a nuisance to be here, which should NOT be experienced within the hospitality industry. Katie/Kathrine needs to smile. The ginger girl who has been here a while seems to take this job as some sort of joke. I will not be returning and I am surprised these people still work here after numerous complaints over the years. Even a smile would be appreciated. In addition to this, while the workers chat and giggle with customers (which is ok in moderation), dirty plates and cups are left on the tables. I don’t think the staff realise that this automatically makes a coffee shop appear unappealing and neglected. Costa is a huge chain, and this poor customer service will make it go downhill, irrespective of this only being one outlet. Please reinforce this to your staff. Thank you very much and I hope to see your customer service improve. Other than that, the toastie was great.

Really rude staff. Asked if I could add something to my order and was told very bluntly “depends what it is” asked for one of the new iced whipped lattes and the girl rolled her eyes and gave a massive sigh. She then had to read how to make one. Clearly a big inconvenience to her. Won’t be returning!

Staff are rude, all toilets out of order

Went in today and ordered a frostino… after I had already paid, the woman behind the counter told me there was no cream and was extremely rude and told me to deal with it. Disgraceful. Person in front also got told that they were getting it served in take away cups after they’d paid for eat in. He was rudely confronted too.

Depends on who makes your coffee. My flat white was practically a cup of hot milk today! Not good

Cups and teapots were dirty, and there was a hair on my cup. The counter looked grubby.Our toasties were only toasted on one side and soggy. The tables needed a good wipe clean and looked very old and needed revarnishing.The loo also was in need of a thorough clean,floor wash etc Definitely won't go back.

Very busy but staff are good and service is as quick as possible at lunchtime. Relaxing atmosphere to sit and enjoy lunch.

First time visiting bearsted costa. Lovely selection of food, really friendly staff, lovely and clean seating area

I often drink a cappuccino at Costa when I am in the UK. The coffee was not up to the normal Costa standard. I threw half of it away then ordered an extra expresso, then it tasted how a normal Costa cappuccino should.

Although there's a large step the staff are quick to respond to a request for a ramp. Once inside the service is great and the staff very helpful.