By far top 3 the worst hotel that i have ever visit. Everything about this hotel are slow. Check in took 1 hour, waiting for elevator plus another hour. 2 hours wasted just to get to your room! Imagine 2 hours can go visit nice places, but ended up wasted because of the hotel bad services. System down but no Business Continuity Plan? Customers were forced to stand on line without any proper solution while staff playing with phone?!! Elevator were cramped! Much worst than lower cost apartment. Total of 43 floors but covered with only 3-4 working elevators? I’m no Einstein but surely everyone can do the math. If you drive, DO NOT PARK YOUR CAR AT LEVEL 7!!!! You will only have access to 1 elevator and YOU WILL NEVER GOT THE CHANCE to take it. Sometimes if you are unlucky, your toilet got clogged and water won’t drain. This hotel, they give you bidet spray but not holes. So you will need to figure out how to drain water if you use the them. Towels. You will get 2. No small towel for your head, or to dry your wet feet. How convenient. For foreigners, apologize. This hotel not represents Malacca’s great hospitality & services. Please take careful cosideration before you book this hotel. There are plenty great hotels around with great values. You will be thankful for that.

My main issue with this hotel is the lift , takes a good 30 mins to be able to enter the lift and provided you take the lift to the top floor first then down. I was so surprised why would so many people take the lift up even at the middle floors and I finally understood why when I did the same. The rooms in my opinion is quite run down , not all the lighting switches works , the bed looks cheap and it’s worn , woke up with a backache. It Oh I almost forget , this is the first hotel that I have experienced that they don’t provide bathroom floor mats , after showering have to walk around the whole room with wet feet. In summary , I would not recommend this hotel to anyone .

1. 2hours check in time. Not just for the day of check in. But the next day, I observed. Till 7pm, still a long line. Check in was supposed to be at 3pm. 2. Slow lifts. 3. Sink plugs not working. 4. Mouldy and creaky bed area. Pros: 1. Great view and spacious. 2. Nice bathing experience. The shower is nice. Mot sure why, but seems like a lot of people still choose this hotel.

Good for one-night stay, but probably not more than that. There is no wifi provided. Pool is crowded and not very clean. Parking is inconvenient as you have to keep turning to get to 7th floor. One of the toilets has weird smell.

I will not recommend this hotel to anyone and will not return. With the price paid, definitely not worth it. Bad: 1) We had to wait 1 hour and a half to check in. 2) We had to wait 30 minutes for the lift. There are only 4 lifts for a 40+ storey building. 3) Dirty and smelly sofa bed. God knows what white stain was there. Yuck! Only clean was the bedsheets, but who knows. 4) No room service. If you need something, you have to go to the concierge on Ground Floor. Again, wait for the lift that takes forever. 5) Air cond is noisy. Staff replied that it is “normal to check-in within 30 minutes” during check-in. No, it is not! Other hotels would’ve taken 5-10 minutes! It’s been 2 years since the pandemic, and the hotel management should have developed a better system to cater to the number of pax at the hotel. Pros: 1) Room is spacious 2) City view is amazing

Horrible horrible hotel. Please stay away. We found papers, hair, and dusts all over the room. Did you guys even clean the room?!!!! I don't dare to think whether they even change the bed sheet. We found tiny blood spots, random hair and small bugs on the bed. Leftover foods are left in the fridge by previous guests which nobody care to clean, floor are sticky and dusty, toilet are in horrible state. Mould all over, toilet floor is slippery once it's in contact with water (go figure) and the toilet seat once flipped up (it's full of fresh stains). Towels are old and smelly. Bed pillows are smelly too, like sweaty smell! I was told it's fully booked for past 3 weeks so they are rushing to clear room upon check out to keep up with the demands. You can confirm as many bookings that you want, but be ethical in doing business. You don't earn profit this way by sacrificing the basic cleanliness of the room that your guests have paid for! This is not the right way to earn money. These are money ppl pay to give their family a nice holiday experience, you guys just ruined it. I won't comment on the lifts, you can read from other guests reviews. Def won't come back.

I’ve booked a stay-over at the shore hotel & residence for 2 nights from 3rd November to 5th November. I would like to express my dissatisfaction towards this stay with another group of my friend that was stayed in a different room as well . It was my first visit to Melaka & it was truly a letdown. This trip was to celebrate a very special occasion for a friend & was so excited to explore the area of tourist attractions . However I was speechless when I saw what was provided on the hotel amenities!! How could this be even a 4 star hotel ?? Firstly ,the rooms are quite dusty & the aircon was warm till few hours later , things are not well maintained. Secondly, i was dumbfounded when I realized that there are totally no house keeping services?. Then how are we suppose to change our towels or add our toiletries ?Can you imagine using the same towel for days? . Thirdly, popcorn was found at the side of the mattress ( I should have taken a photo ) & there wasn’t even a chair for us to sit on till we requested . Fourth , the bidet in the bathroom was leaking when I first entered , did anyone even take note of it? It was flooding the toilet floor. Fifth, the lift waiting time was ridiculously long. For me to even reach ground level , I had waited at least a minimum of 15-30 minutes .How can this even be happening at a FOUR STAR hotel. Lastly, while taking the lift down, I assume that hotel staffs uses guest lift for work purposes? A hotel staff was grabbing lots of towels , I’m not going to assume but if that new towel is actually providing guest, it would be extremely unhygienic as it already had body contact with the staff. Do correct me if I’m wrong about this. I guess this had totally ruined my stay there & I hope the team could work towards it to provide a better environment & services to everyone. Regards, Sebastian Lee.

Nightmare started with dusty room. Stained sofa. Disgusting sewage smell from toilet. No housekeeping service provided for the second day, only amenities refill/ towel change upon request yet was not fulfilled when requested. Lift service is a joke. All lifts were full when we were headed down to check out, we had to take one going up and coming down all the way from the top in order to get our foot in! Of course the lift then stopped at almost every level because of the huge backlog of guests waiting for lift. In the end we decided to cut short our stay by one night for the truly horrible experience.

We were here during weekdays, Tuesday to Friday, and it is not a school holiday period. So they gave us 2 single beds, I requested a king-size bed, and they said none was available. Which to my surprise! I have no choice but to accept the room. Then, at first glance, everything seems fine. After a close inspection, it seemed like the bed sheet was not changed cause when I flipped open the blanket, I found hair and stain on it, and the worst, it was the pillow! It reeks, seriously. I called twice for housekeeping, and it took 30 to 45 minutes for that to happen. After the changes of bed sheets and pillowcase, I spray them with my perfume. The toilet floor gotta be careful, once it's wet, it is slippery. Just after a night, guess what surprise I got? They informed me there won't be water for 3 hours, from 12 to 3. Around 6.30 pm, I called all the numbers on the phone to get some answers about the water situation. They said that it will need 2 days to fix, and they need me to transfer myself over to Swiss Garden. The only good things that happen is that we got to transfer over to Swiss.

The hotel location is good, and rooms are relatively fine. The worst part is the passenger lifts. They only have 4 and it will take you at least 15 mins to go down from your room, and a lot more during busy hours. So you can easily waste a lot of time waiting for the lifts if you go out often from your room!

We booked a 2 days 1 night stay during our trip. The room we got at first was absolutely bad. -Cons: The walls has stains on it as if a cup of beverage was thrown under it, below the table there are brown spatters which I do not know what it is but made me rather uncomfortable being in that space. The beds has some stains on it including a small blood stain, a few small bugs can be also seen there. But compared to the walls, the walls are more disgusting. The walls are also cracked and the glass wall for the toilet, tape was used to tape up the hole in it. The last straw for us was seeing a huge bug flying across the room, we killed it and took a picture as we could request for a room change. The second room they assigned us to was much cleaner (looks closer to the pictures advertised) but the walls are still cracked. The last point may be more a bit on the 'feeling' spectrum so take it with a grain of salt. In both rooms, I feel a bit uneasy while I was in there. Especially when I first step into the room. I couldn't really figure what was making me feel that way or experience it, but its the first time I get goosebumps out of nowhere. Pros: When we request for the room change the staff was really nice and allowed it and was rather helpful despite it being near 12am. Checking in was in a normal pace and it was nice of them to let us check in early (It was on a normal work day so there was not much people) Overall thoughts: -Would I recommend friends and family to this place? No, not really. For the price and the experience I got, not really worth it. -Would I come back here? No, there are other places more worth it.

Although the location is good, the hotel is not. First, the room was super dusty. Second, and under the bed, I found some hair cuts. I really mean that someone before me had a haircut inside the room! I also found lipstick and pottu (Indian beautiful face accessories) scattered all around the room, and lots of garbage under the bed and the sofa. When you walk, your feet become black and dusty. So many chipped walls. The interior design was good, but not the maintenance and cleanliness. Add some more cash and you can stay at the Swiss Garden, which looks better and has good reviews.

Room is average. Apparently our booking was for twin bed. Big balcony to see outdoor. Nice city view. Toilet was semi sexy, hahaha. Breakfast average, super average menu with average ambiance. but love the duration for breakfast, 7am to 12pm! Lift terrible. However, we were lucky for check in and check out at odd hours. Thanks to the management that allowed us to check out at two pm. Jadi tak berebut lift dengan orang. Imagine, 41 floors with lots of rooms, only 4 lift provided. Jammed! Look at my picture and value ur self. Location, ok. By the river so u may walk to the jonker area.

A very disappointing hotel stay. It may look like a good price for 4 star place but the condition was horrible . the Toilet seats were very dirty and had mould, bed and couch had stains, floor felt dusty and my feet turned dirty after walking on it without socks, water heater did not work at all, WIFI had no service , parking space was horrible and we ended up getting charged for it, counter service was bad, ALL IN ALL nothing good to say about the place other than it’s location. Stay away! Booking an Airbnb would be so much better

Service: received excellent service from the staff at the front counter. Very friendly. Room: clean & tidy. The toilet... Em, how should I described it.. it's a bit see through. I think it's okay for partners going there, but for family, not so much of a privacy.. I overlooked the hotel room picture. Lift: went to the hotel during peak time, so need to wait for a long time to use it. During checkout, i use the stairs to go down instead. Parking: provided for the hotel guests.

This is worst hotel experience i have! Wait for the lift for 20 minutes . We booked a double bed room but only have one slippers in the room and one empty plastic bag. The bedsheets are very messy and the cover is broken. I don’t think the hotel have cleaned the room before we check in ,there are a lot of footprints left on the floor. When we check in the towels is on the floor. The reception area the roof is full of cobwebs. I’ll definitely not recommend this hotel and will not be coming again.

Bad 1. Lif. Only 1 from car park. Have to wait 3 trip. 2. Room. I check in at 9 pm (late because personal reason) but the room look like not ready yet. When we enter, the room floor is wet. Good 1. Great view. 2. Reception. Explanation for the parking and facilities. Definitely my 1st and last staying here.

Late review. We came here during Chinese New Year Holiday 2022. The parking is at the upper floor and the Lobby is at the Ground Flour. And this is quite a setback for us. So, if you are travelling with families and luggages, get a representative to do the check in. It's quite a hassle to use the elevator especially during public holiday as visitors of the Shore Sky Tower also use the same elevator. The room is spacious. Clean and everything function well. The pool is big and has few sections. The gym opens at 9am, remember to wear your proper attire.

Views from the room are great but doesn’t make it up to the fact that housekeeping is pretty much nonexistent. Called the operator number of times to get no proper response so the rooms are in a messy condition throughout 3 days and 2 nights here. Elevators are crowded and slow so getting up to your room or going down is a pain. The pools, while great for the kids to play in, have their pool attire rules really not enforced so you’ll have other hotel guests wading in the pool with unwashed jogging pants. Def will not return here.

Worse hotel in Malacca. First off, their lifts are slow and it’s packed. Doesn’t matter going up or down. 4 slow as **** lifts servicing 43 levels. Even house keeping is sharing the lifts with guests. You’ll have to wait for at least 30 mins on NON PEAK periods. Can’t imagine on peak periods and staying in middle floor… 2nd issue is the water pressure. Water pressure dropped till it stopped totally while I was showering halfway! Waited for 20 mins for it to resume and even then, water pressure was too low.

4 star hotel? I think so 4 star worsted hotel. 1) Before booking this hotel, just make sure yourself able handle at least 20+ level with staircase. 2) Special lift services? Stuck at middle floor how to going lift lobby to get the special service while all the lift fully with passenger. 3) Lousy hygiene. While check in room floor dirty with dust. The shower room sink suck. No operator answer service call after 12am. Only the next day morning after 10am only get the operator with several minutes to answer. 4) Roof top dinner, need climb up 1x level due waiting the lift over 30 minutes.

Not recommended during the weekend as it's Overpriced, may get price not include breakfast..pool for adult looks like not properly maintained. A bit smelly and the water looks cloudy. Crowded pool for kids. Took some time to go up and down using the lift. Do proper time management if wanna go anywhere. Observatory deck on floor 42, the view is superb at night but I didn't go during the day because of rain the next morning. Unfortunately didn't get the chance to sky dining up there...

I had a highly disappointing experience at this hotel and would not recommend it to anyone. The most frustrating aspect was the incredibly long waiting time for the elevators. Over 3 days and 2 nights, I spent more than 2 hours just waiting for an elevator. This was a serious inconvenience. Another major issue was the slow water pressure in the room. Multiple times, while taking a shower, the water pressure dropped so low that the water actually stopped flowing. It was incredibly frustrating to be in the middle of a shower and have the water disappear for several minutes. To top it all off, my stay was marred by the presence of cockroaches in my room. It was shocking and extremely unpleasant to encounter them. Additionally, wifi ONLY CAN BE CONNECTED during midnight. Other time you wait long long and dream it. Overall, these issues made my stay at this hotel an unpleasant and frustrating experience, and I would strongly advise against booking a stay here.

Think twice before stay here. There is 42 lvl and only one lift operating.. emagine on weekend and room full of guest. You wanna go to swimming pool but have to stop at avery floor and the lift door open twice because people keep push lift button.. The hause keeping staf have no manners they know the lift is full with guest but they still carmp in. Not one or two staff but 5 to 8 of them. The room is old and gloomy need to be renovated, the cleanliness is evarage. The only good part is the swimming pool is large and my family enjoy it, the facilities also not bad. But do not give hirer expectations.

My husband and I stayed at the hotel, and firstly, the location was excellent - just a 10-minute walk to Jonker Street. However, there were a few issues with the hotel. Firstly, the elevator was extremely slow, and the guest parking was on levels 7 and 8, which meant navigating multiple floors to reach the parking area. Secondly, our room had a dusty floor, dated furniture, and the bathroom wasn't very clean, with water around the bathtub. On a positive note, we enjoyed the view from our room, which allowed us to see the sea and the Encore Melaka. Additionally, the water heater and air conditioning worked well.

This hotel is surely not recommended during public holiday... Can u guys just imagine... They have 40 plus floor... Every floor got at least 10 rooms... And they catered it with just 4 damn lift... It takes at least 40 minutes to get a lift to go to downstairs... And almost an hour to go back to my room at level 20...in 1 hours time... I already may reached seremban by car... Not waiting for the bloody lift just to go to my floor... And their excuse is... Owh... Sorry... It's public holiday... Don't u guys have brain??? 400 plus rooms with just 4 lift available... U guys just imagine how... This hotel surely not recommended

The Customer Service was terrible and I was denied & delayed checking in for my friend even though I booked the room. I am going to Melaka again and even though their rooms are good, affordable and nice view; I have decided not to stay anymore at The Shore. I would rather pay more if needed for better customer service.

This is the worst hotel my family and I had ever stayed in, the lift took forever to come. They have 41 floors and only 2 lift working, with a capacity of 10-12 ppl per lift, severely undersized. We have to wait for more than 30 minutes and when it comes, the lift is always overloaded. At the end, we have no choice but to carry our luggage and climb up & down 10+ floor using the stairs. Also, one thing to note is that the beds has yellow stain on it. On the whole, it's a terrible experience, make your choice wisely.

Overall quite good. - pool is very dirty, people don’t need wear swim suit. - basketball court is not well maintain. - room is ok but not clean. - air conditioning compressor is at the balcony, meaning there’s no way for you to sit and relax there. - toilet got a bit awful smell once in a while. - operator never answer call. Drop me a PM if you have other question 😉

I kind of agree with most of the review. This is the worst hotel so far in melaka. Worse than any Airbnb. No trolley for bags during checkin. The small sized lift would explain why there would be no trolley for bags. Luckily i didnt experience the long waiting time for the lift. Maybe because I was there before people flooded to check in. The room experience was the worst. They used some kind of chemical to clean the bathroom that made the whole room smelled of that chemical. It made my wife had an asthma attack and bouts of coughing. The sofa provided in the room was very dirty with lots of stain. I didnt dare to sit on that sofa. Bathroom situation was a joke. The water flooded in the bathroom because the water didnt flow to the drain. Poor workmanship of the tiling. Swimming pool was decent with children area. I booked for 2 nights from Friday to sunday. End up checked out on Friday night as we were unable to bear with the smell in the room. Definitely couldn't sleep in that room. What a waste of money. If anyone know how to claim my money back pls inform me.

All good. Food was excellent. I really admire how they were able to manage the crowd and at the same time replenished the foods. It was so amazing. The door lock for our room was malfunctioned. Even the maintenance guy failed to make it work. I needed to go down from the 11th floor to the reception by the staircase as the lift was very slow and crowded. Ended the same case.

A good hotel with a few pros and cons Pros 1. Great for family. The room is spacious. 2. The pool for kids is great. 3. Front desk staff is friendly and helpful 4. The in-house cafe is affordable and delicious. Cons 1. You will get a very minimum of in-room amenities. 2. Housekeeping dont really clean-up the room properly. The floor is very dusty. 3. Operator does not pick up the call. 4. There is no wifi in the room. Overall before booking this hotel, you need to read some of the review first, so that you can prepare for your holiday.

The staff are polite, friendly and accomodative. The hotel offers good attraction like pool (kids & infinity), sky tower overlooking the town, mall connected to the hotel, walking distance to riverside walk. However, the condition of the hotel room and facilities can be improved or should be improved further if the hotel management is serious about keeping this hotel for a long run. The room that i stayed is not clean. Dust on the table/furniture are very visible. Toilet/bathroom has mold all over. Water bidet hose leaks that wet the floor everytime it's used. No concierge to help carry your bags from the lobby. Inconvenient for those with family. All 4 lifts are available not only for guests also are used as service lifts for the hotel staff. This might be the reason why housekeeping is slow. If you ask me if i ever come here again and recommend this hotel to my friend/family, my answer is no for both questions, unless the management improve the above.

I was out for a 2 day vacation with my family. The rooms were clean but the walls were slightly ripped with some stains etc, the lift was super confusing to use and didn't work sometimes. The pool was okay, not fun but definitely not boring it was just mediocre. Slides were also boring and everything was moldy alongside some uncleaned water in there. The first time I stayed here it was great with comfortable pillows and strong water pressure with a great view, but now everyone has downgraded I woke up with back pain causing me to sleep on the couch. 4/10 I don't really recommend, just choose another cheaper and better hotel.

Daily Housekeeping is requested on demand basis. We were not aware, and end up, we stayed for three nights without any housekeeping done. The concierge told us the housekeeping department closed at 10pm. So we had to make do with the linens unchanged. Rooms are big and spacious. Great for families. Pools are beautiful. Location is near to Jonker Street.

The rooms are big and clean. People are courteous and helpful. Parking is free with good buffet breakfast. The lift is a little weird as it doesn't cover all levels. Just outside the hotel is river taxi station, guess can walk all the way to Jonker street by the river side or take a boat cruise. Driving to other places of interest is also easy and not too far from the hotel.

The room was okay, breakfast is great but the lift services are really bad. During peak hour especially check-out time, I waited for 1 hour to get in the elevator but still didn’t manage to get in as the elevator is always full. I end up carrying my luggage all the way down the stairs from level 24 to ground floor. The management must think everyone has plenty of time to waste waiting for your elevator. The management seriously need to do better.

This is an unreliable hotel. I had paid the tourist tax through the site, but it was collected at check-in. it's still good. About 3 weeks after I understood the facts and told them that I would be refunded, I noticed that there was no payment, and I emailed 3 times over 5 days, but there was no reply. No refund. When I told the fact through the site where I made the reservation, the hotel immediately contacted me and refunded me the next day. Please be careful about the parking lot. I was charged RM30 at the exit even though I told the car number at check-in. The staff who checked in was the worst staff.

As review by others, the room's spacious but the toilet/shower is a bit see through although it has tinted glass but people can still see the silhouette. 😅 This studio suite hotel suitable for couple or family with infant. Family also can but make sure bring sarong to shower with. Or just book an apartment one. 😄 Breakfast at swiss garden coffee house and the taste is just so-so. Not much variety, just normal buffet breakfast even some other 3 stars hotels have many better options.

1. There is a large stain on the roof caused by water leakage. There is a big black mold spot on the ceiling. 2. A moldy corner at the basin and in the shower room 3. The bidet leaks. When you use the bidet, water leaks from the pipe. The water flows to the floor 4. The lift experience is horrible. Avoid taking the lift during peak hours. You have to wait for 8-10 minutes. There is even a warning note posted near the lift advising customers not to use it during peak hours. 5. The most disgusting. All four pillows smell bad. I remove the pillow cover, the pillow is yellowish and with stains on top… seriously? Does providing newer pillows cost you a fortune? Bedsheet is dirty with stains on top. 6. Refrigerator leaks. First, I notice that the fridge door is open by default. The machine is heating up. I shut the door. The next day, a lot of water leaks from the fridge. 7. Noise cancellation is poor. Everything in the corridor or on the upper floor can be heard. Talking, walking, closing the door...

I been staying in hotel melaka for working just last week that hotel just 2 star I stil can acceptable for they service but this hotel I really can't acceptable some more is 4 stars hotel, How cpuld 4 star hotel wil have those bad issues 1) The sofa bed is dusty and dirty until not dare let my Kid sleep and floor is dirty 2) toilet sinking is block, when call operator service no one answer at night time when check in 3) the lift is very slow ans can be another lift under maintenance during peak season, I come for holiday not come for suffer until need climb staircase from 8th floor until 27th floor. Because the lift need wait for 20min and 20min

The worst hotel i have ever visited. Better you find a cheap rm70 hotels nearby rather than spending extra bucks for slow check ins, slow elevators (which took at least 30 minutes just to go up to your rooms), mediocre rooms. My room is also in bad condition. Everything is off from my visit. Find somewhere else if you dont want to spoil your holiday. Its not worth it. Shouldve look into the reviews first before booking.

ROOM WAS SPACIOUS AND GOOD. LOVED IT. But the bathroom is frosted glass and you can see through quite clearly if the person inside come close to the glass. HaHaHa. Nice for a courting couple, but not family. The lifts are insufficient to cater for the property. Have to wait very long for the lifts. I will never stay there again.

Bigger or more lift since you guys have so many floors and it is impossible to do it with stairs (which I think some people use because you rather be tired than to wait for 15 minutes for lift to arrive and fully occupied and you need to repeat the same phase again and again). Foods were good, room was spacious and splendid view. Maybe, not again.

I’m never going to this hotel again! The lifts are always crowded & very slow.. only 3 lifts! Had to wait 10 - 15 mins! First room was smelly and super dirty! Dusty & toilet was stinky! Called reception they got housekeeping to clean but smell still persists! Demanded for change of room but smell still present.. likely their sewage.. end up buying my own air freshener! Pls avoid unless u don’t mind the smell, the wait and poor room standard

Recommended ⭐⭐⭐⭐⭐ Place To Stay. Parking Per Room 2 Car Free Parking Upon Validation. Rooms : Spacious with 3 Rooms Configuration When I Stayed with Family of 6 Person. Shower : Perfect with Temp Adjustment Cleanliness : Perfect No Complaint To Be Made. Location : Perfect as everything is nearby there's the river cruise that will pass by often day and night as well. Easy to get Grab Car to pickup to Jonker Street.

The room was clean, however there were broken items that were not replaced. Service was fast. The reception personnel were courteous and helpful. The location is good as it is walking distance from places of visits, food, amenities and there is a shopping mall under the hotel. The infinity pool was a little disappointing as it is facing a run down building. The children pool however is a favourite! There are also indoor theme parks and Oceanarium in the mall as well which is very convenient for parents with younger children. The only setback is the service lift. We had to wait more than 15 mins just to get into the available 4 lifts to get to anywhere! Waiting time is too long and if you stay on the middle floor it's even worse as each opening lift will have full capacity passengers either going up or down. Other than that, we enjoyed the stay and experience.

Good experiences while staying in this hotel. However, my feedback will go to the management who managing the swimming pool which they are not allow the visitors to bring inflatable swimming life buoy for kids expecially. You should allow parents to use as it is part of the safety for their children. Please consider this in future.

Please dont stay here. Not worth your money. The lift will kill your time and ruin your holiday experience. You will probably need to take stairs from level 20 to level g. I have to do so with all big luggage, baby and kids. No apologize from the management even they know their problem. No makeup room. Inpolite receptionist at night (male). Such a bad experience. Please dont waste your money and time at this hotel. Please dont book a room here!

Have a long time waiting for lift when check in and check out. No chairs at balcony. Only Cable TV at room, at least provide HDMI cable to connect iPad/Laptop. Besides that, all is good and worth the price.

By the time we check in, the entire hotel floor were in the mess..there were trash on the corridor welcoming us. Under the bed occupied by dust. A lot. The bathroom not even clean enough. The pool equipment,most of them were not function, totally different when i was there oct 2022... The pool tiles got cracked tiles everywhere...very dangerous for kids. The pool insides, the water was green and we can't even see the floor... Really hope management can fix the whole thing.

Checked in on 2/20/24. During check-in, the women receptionist at the counter was extremely unhelpful. just told me to read everything written on the card without any questions. When I want to enter the room, the card to access the room cannot be used. My husband called the counter to state the problem and the receptionist went up to our room with a sour face. I asked to be given another room to check in but the receptionist told me to wait until the door to be accessed was ready to be repaired by maintanance. Its takes so long time. Did i come to check in at the hotel have to wait? Its wasted my time at all ! Her way of speaking is very rude and treat us like we stayed that hotel for free ! After that, another men receptionist come and offer us for another room. The next day we go to the breakfast we follow the instruction at the card that state the level of breakfast at the Garden Terrace. But that level for swiss garden residents. I am very dissatisfied with the service provided by the receptionist. Please take care of your words and manners! Never repeated to checked in this hotel.

We went here 6th -7th june. Luckily only 2 night. Spacious room w nice city view. But the room a bit dirty. We found dust & tissues under the bed. There's stain on the sofa bed. Easy for food access. But we're disappointed w their pool which it was under maintenance as we specifically choose this hotel for their waterpark. Should be noticed traveller earlier on their website. Lift service also bad. Even though we went during weekdays we still needs to wait long for lift. We can't imagine if it is on the weekend. We also has been charged for the parking out of sudden when we want to checkout. When ask to receptionist they just said sorry because none of them know why it is happened.

Easy parking, spacious room, balcony with city view, transparent bathroom, A/C seems not so cool but okay during night, and TV is not working but never mind about it. Muslim praying mat and kiblat direction provided. Iron and hairdryer inside room. Breakfast is marvelous. Has three bed for solo business trip, can invite friends to sleep together. Hope next time this hotel can give me better room.

The building looks great from outside but the interior are bad. The beds are in bad shape. When you sleep on it straight can feel the spring. I am not a big size guy. The bed sheets are dirty with hair and bugs when we just checked in. The walls are with stains. The water from shower is slow and not strong. The towels are in horrible condition, very old rags. Good luck if you persist. Nice outside, sick inside.

Exceptionally poor check in process. Rather than explain everything required, it was requested one at a time causing a lot of running about. Then we were given incorrect directions to our room not once, but twice! Finally got to our room and 2 air conditioning units were not working. Took ages for maintenance to attend. Basically, I wouldn’t recommend this place.

Horrible place. Don’t ever stay here. The bedsheets, comforter, pillow case, towels are dirty with blood stain and black smudges all over. The pillows are all flat and can’t be changed. No one answers the phone when you call them. You have to take the lifts to the reception for any complaints or service. The lifts, are horrendous. You need to wait 15 to 30 min for the lift during peak hours. The housekeeping crew is good though, when you manage to get them after complaining at the front desk.

great water park for the children, and an indoor pool for the adults and kids who know how to swim. I love the premier suite with 60m3 room, it have enough capacity for all 6 of us (3 adults and 3 children). we checked in early (you can come, and early check-in depends on room availability. the staff at the counter was lovely and entertained all my questions. We booked the room from the hotel's website (it is worth it as it costs cheaper than agoda and I got free breakfast for 2 people).

Room is nicer but the lift situation. Is hell. Definitely not recommended if you going in and out of the room. Especially during checkout day, you'll probably wait for the lift up until 40mins. Just take the lift whether its going up or down and stay. Some parking lot is only accessible by 1 lift which is weird AF. They need to improve this fast

Room was spacious but aircon was noisy throughout. No room service. The WiFi is very weak and cannot be connected. It's an open net with no password. House keeping left used bedsheets outside my room on e floor and didn't clear them. The safe can't be used. The small fridge was not working efficiently. There are shops in e building and walking distance. The TV channels always hang . You cannot watch a programme without frustration. Overall I will not come back to this hotel again.

We took 2 3-bedroom apartments. Very spacious and nicely furnished. Nice views, from certain rooms I suspect, but not from ours. However, cleanliness is lacking. Dirty room floors (black feet kinda dirty). Aircond not serviced. We opened up the vents and found inch-thick dust on the filter panels which affected our air quality and sleep (for those who have sensitive noses). Would I come back here? NO. Not until I read positive reviews about their cleanliness.

Stayed at the residence for 1 night. No proper instruction from the receptionist regarding the free parking. The are 2 residence block. 3 & 3A. We're lost at 3A for almost 1/2 hour instead of looking for 3. No proper signage at 7th floor parking guiding to the residence area. No Wifi in the house. For almost rm400/night spent, at least could consider having Wifi.

The front desk guys (both day and night) deserve a 5/5 for how collected they were, dealing with this monstrosity of a place. They continued smiling, were polite, and helpful. All the other comments you've seen about the elevator is true. "It's a nightmare" were the exact words of 3 other guests we bumped into while waiting for the elevator. The elevators were not only used by guests, but also the house-keeping staff. We found ourselves in the same elevator with the dirty laundry bin on our first day. But that wasn't the worst experience, neither was the 27 minutes wait for an elevator. The worst was 4 house-keeping staff squeezing into a full elevator. We were sandwiched, but of course non of us were ready to get out and wait another 27 minutes. We got to our room and found the bathroom floor wet and dirty, no door mat, no towels. We called the front desk and they got house keeping to our room almost immediately. He was a foreign national, we spent a good 10 minutes explaining that we wanted the floor dry. But he did a good job. There was a balcony, and cigarette butts all over it. The linens appeared clean, but the sofa was stained—someone certainly had an exciting night on the sofa. The room is badly lit—if you're in Malacca for business and might need to take a call or do some work from the room, this is just not the place you'd want to stay. The mounted bath tap does not flow into the bathtub! Mind you they are both mounted. Yes, you can put the handheld in the tub to fill the tub. But why would anyone let this failed interior pass. There was rubbish all over the floor outside our room, there were no lights on the corridor at night and our room was at the end of the corridor. The pool is in the middle of 3 towers, when it gets busy, it is echoey. But we had a pleasant 15 mins walk along the river to Jonker Street that night. Finding food around this place wasn't a problem at all. Park on level 7 or 8 for free parking and good luck waiting for the elevator!

Rooms are ok space wise but absolutely dusty. Beds are itchy as if there's mites. However the elevator situation is horrific. Spent half our days waiting for the elevators. We waited for half an hour at the car park elevator upon arrival to get to our rooms. Every time we needed to use the elevator it'll be another long wait. It's always half an hour or more wait. We realized that the house keeping uses the same elevators as the guests and are the ones that have been causing the major delay. They even barge into elevators that have guests using it. Absolutely unheard of in any hotel I've been to. These reasons are enough for me to never go back there ever.

I stayed in a studio room..I was there for business. The first room I went to had a food smell and I relaised that there were oil stains on the A/C housing and could be from the cooking done with closed doors.. The hotel gave me another room which was better but I was quite taken aback with the cleanliness of the bathroom and the Air-Cond fan noise. The hotel looked into my concern immediately and that is a plus point for me. I noticed high turnover of visitors, therefore the maintenance should be carried out frequently by the hotel. Location is great, just in front of the jetty and pretty much walking distance to many places in Malacca town.

This is my first time writing a bad review. It’s the worse hotel ever. Stayed at level 39, checked in took almost 1 hour and lift was sooo slow. We gotta wait on an average of 30 mins min for the lift to go down to the Hotel lobby. Heard some customers even waited for 1 hour during the peak hours (check out timing) Not just that, the air-conditioning in the room is not working. We called for the hotel to fix it but they said its because the remote control is at the wrong setting, they claimed they fixed it for us afterward but it was still not working. Room service such as replenishment of toilet rolls and bottles water which is the basic requirement is not available. YOU HAVE TO REQUEST IF YOU NEED ANY OF THESE, any extra will be chargeable. I thought I was getting a good rested weekend getaway trip but coming here is the worse decision ever. I lost my sleep for 2 nights and I’d rather stay at home.. Overall, very very bad experience.

Stayed at an AirBnB unit. Pleasant experience. However, it was a little confusing at first - we couldn’t find the entrance to our block and the parking required more familiarisation. The surrounding restaurants are expensive so be prepared to walk or drive out for a meal. Poolside is as nothing spectacular. Nice view of the city from the top.

The room was large and comfortable. However, the Wi-Fi signal was out of range on the bed. I could only use it on the toilet. If you stay at this hotel, you should add unlimited internet on your SIM card. It is available very cheaply in Malaysia.

Looked very nice online, unfortunately the room I had was very worn down. Could see the dust on counter tops, scratches on furniture, the bed was squeaking, the floors were sticky. I had to stay a night just for work, arrived at 7pm check in and checkout at 6am to head to work, so was glad I didn't have to spend too much time. Some upkeep and maintenance work are definitely due. Facilities are great, pool and gym. The location is also very good, there is a mall downstairs a bit empty but has basic needs, and some shops within walking distance as well as being next to the melaka river which can be a nice walk. I didn't have much contact with service staff aside from check in and check out which went smoothly and they were friendly. Overall was ok, but the room needs some upkeep.