(Translated by Google) Hello, I'm dr. Alvina, I've been using Erha for 12 years and only 1 year of treatment at ERHA CLINIC Malang. For the doctors, everything is very good, the explanations are really detailed. But my suggestion is only 1 : I was served 2 times at the reception by Mbak LINA, really curt, impatient, and no smile. He even sighed when I asked for a re-explanation. I don't feel valued as a customer. This is the second time Ms Lina has done this to me. Please correct Ms. behavior in front of her customers. Thank you, sorry if there is a wrong word. (Original) Halo saya dr.Alvina, sudah 12 tahun menggunakan Erha dan baru 1 tahun perawatan di ERHA CLINIC Malang. Untuk dokter2nya semua sudah sangat baik, penjelasan benar2 mendetail. Namun saran saya hanya 1 : Saya 2 kali dilayani di bagian resepsionis oleh Mbak LINA, benar2 ketus, tidak sabaran, dan tidak ada senyumnya. Bahkan dia menghela nafas ketika saya minta penjelasan ulang. Saya tidak merasa dihargai sebagai customer. Ini sudah kedua kalinya Mbak Lina berlaku demikian kepada saya. Mohon diperbaiki nggeh mbak perilaku di depan customernya. Terimakasih, mohon maaf apabila ada salah kata.

came here at saturday 01:00 pm and got rejected by receptionist because he said full. Meanwhile its written thatb the doctors available till 7 pm. The receptionist seems so annoyed and insisted to reject me, i was so upset. Been to erha in surabaya and never get treated like this.

🙂👌🏽

Bad customer service. It requires consultation for buying the same hair tonic I have been buying for the past 5 years. Not even an apology or warm welcome. Disapointing.

Train well the staff please

Jujur saya beberapa kali facial di ERHA, tapi baru kali ini saya pulang dan malah break out. Saya datang hari jumat di slot jam 6 sore: atau slot terakhir untuk facial. Saya datang dengan makeup but the therapist didn’t even bother to clean my face throughly or didn’t even bother to freaking ask. I went home after the treatment and finding myself like a freaking clown with face still full of makeup. Alhasil muka saya yang literally gapernah punya major zits sekarang berjerawat parah. I still gave two stars just because the are willing to touch my face. But the other three are because : they treated me like peasants and now I have a bad face. These picture are the after (taken three days later)

Always great

(Translated by Google) Erha bought the best facial soap even though she's never been treated and consul here, wkwk (Original) Erha beli sabun muka terbaek walaupun tidak pernah perawatan dan konsul disini, wkwk

Nicee and good clinic

(Translated by Google) The location is easy to reach. The place is clean and comfortable. A lot of visitors come, so it seems like a lot of people are suitable for treatment or consultation here. Come here to send friends so you don't know exactly what the service is like, but from the frontdesk it is organized. (Original) Lokasinya mudah dijangkau. Tempatnya bersih dan nyaman. Banyak pengunjung yang datang, jadi sepertinya banyak orang yang cocok perawatan atau konsultasi di sini. Ke sini nganterin temen jadi ga tau persis pelayanannya seperti apa tetapi dari frontdesknya terorganisir.

(Translated by Google) Terrible service. Doctor is good. Good cream. The service is bad. Order delivery from 10 to 13.00 no response. Even though it was clear that previously the chat said it could be delivered. So keep doing it if there is no response. (Original) Pelayanan parahh. Dokter baik. Krim bagus. Pelayanannya parah. Pesan delivery dari jam 10 sampai jam 13.00 ga ada respon. Padahal jelas sebelumnya chat katanya bisa delivery. Lah terus buat klo ga ada respos.

Staff pelayanan bagian pengambilan obat LINA gak ramah banget. Saya perhatikan dari customer sebelumnya, juga judes bgt ngelayanin nya👎🏻

(Translated by Google) When on the phone on Thursday, it was confirmed that the doctor's consultation was at 12.00, the doctor was late for 12.30, eh it turned out that he could consul at 13.00.. now at 13.02 the doctor hasn't come too 🤕 Don't get used to it, it's rubber hours.. (Original) Waktu di tlfn hari kamis sudah dipastikan bahwa konsultasi dokter jam 12.00, udah ditelatin datengnya jam 12.30, eh ternyta 'katanya' bisa konsul di jam 13.00.. sekarang jam 13.02 ternyata dokter belum dateng juga🤕 Jangan dibiasain lah yaaa jam karet nyaaa..

(Translated by Google) Online consultation, this is the 3rd time the response is very bad. First, data and a consul request have been sent to dr. .... SpKK, they were told to pay for the consultation, ok, after being transferred, Erha informed me that she would be consulted on the day of her practice (I forgot what day it was). Loh, why wasn't it conveyed that the doctor wasn't practicing that day???? Even though the cost of the consul I have already sent. Second, the consul with dr. ....SpKK, because of previous experience, so I asked first if the doctor didn't practice on that day and asked for a consul fee and account number, slow response, when I asked again, instead I was asked back "Have you transferred?" Even though I haven't been given my account number yet and Erha's side dodged it, the last time I said the doctor had come home. This third one, today.. I've been a consul since this morning, already transferred, then in the afternoon at 15.00 I reminded again.. and no response until now.!!! 21.20. No reply in chat. Called not picked up. VERY BAD SERVICE AND RESPONSIBLE. They can only claim rights (consul fees) but not carry out their obligations. (Original) Konsultasi online, ini sudah ke 3 kalinya respons sangat buruk. Yg pertama, sudah dikirim data dan request konsul kepada dr. .... SpKK, direspon suruh bayar konsultasi dl, ok, setelah ditransfer, dari pihak erha memberitahukan akan dikonsulkan di hari praktek beliau (saya lupa saat itu hari apa). Loh, kenapa tidak disampaikan kalo hari itu dokternya sdg tidak praktek???? Padahal biaya konsul Sudah saya kirim. Yg kedua, konsul dg dr. ....SpKK, karna pengalaman sebelumnya jadi saya tanyakan terlebih dahulu dokternya praktek ga dihari tsb dan minta biaya konsul dan no rek, slow respons, ketika saya tanya ulang, malah saya ditanya balik "apakah ibu sudah transfer?" Padahal saya pun belum diberikan no rek dan dari pihak erha berkelit, terakhir bilang dokternya sudah pulang. Yg ketiga ini, hari ini.. saya sudah konsul sejak pagi, sudah transfer, kemudian sore jam 15.00 saya ingetkan kembali.. dan tidak ada respon sampe jam skrg.!!! 21.20. Di chat tidak dibalas. Ditelfonpun tidak diangkat. Pelayanan yg SANGAT BURUK DAN TIDAK BERTANGGUNG JAWAB. Hanya bisa MENUNTUT HAK (uang konsul) tp TIDAK MENJALANKAN KEWAJIBANNYA.

Comfortable

Good quality

Bad customer service.

Perfect service here

Nice place and nice service

👍🏻 nice