2/5 Evelyn W. 1 year ago on Google
19/06
2PM:
Terrible
experience
ordering
the
Mon
père
for
Father's
Day
and
receiving
the
cake
in
half
melted
condition.
The
craftsmanship
on
the
cake
was
poor
with
cracks
along
the
edges
of
the
cake,
and
the
inability
of
the
cake
to
even
support
the
candles
placed
into
it.
Unlikely
to
trust
a
chocolate
cake
order
from
this
outlet
again.
19/06
6:15PM
Review
update:
Elevete
Patisserie
has
surprising
and
excellent
customer
care
service.
After
seeing
my
poor
review
that
shared
disdain
over
the
poor
condition
of
the
Mon
père
cake,
Edwin
from
the
business
called
me.
He
apologized
about
the
disappointing
experience
I
had
and
offered
compensation,
which
I
agreed
to.
This
was
honestly
such
a
surprise.
It's
an
experience
I've
rarely
ever
seen
from
a
business.
It
speaks
volumes
about
how
much
Elevete
Patisserie
cares
about
the
customer
experience.
It
makes
you
feel
like
its
worthwhile
choosing
the
cakes
they
make
because
you're
assured
of
the
service
you'll
get.
Will
I
likely
order
from
Elevete
Patisserie
again?
Yes,
especially
after
this.
The
excellent
customer
care
experience
has
left
me
with
a
very
favorable
impression
of
the
business.
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