During a busy day, there will be around 200 customer vehicles parking around and at the RM2 public carpark next to the hospital (this is excluding the staff vehicles). The service here is extremely ill-conceived and slow even though there are still several friendly and kind staffs here. Both the ground and first floor were packed with patients so you can throw social distancing out of the window. I came for a simple hearing checkup appointment for my child and it took me almost 3 hours of waiting before I could do the quick 10-minute checkup. I cannot imagine the stress and frustration a family will go through if a member is here for a more serious illness or is admitted through the emergency section because the waiting is excruciatingly long and torturing. All-in-all, I would say the less you have to come to this place the better. Illness combined with a long waiting time is a recipe for disaster.

Terrible nurses, some are very rude and can't even speak politely , I wondered how they received their certificate to be in this position. HOPEFULLY THE GOVERNMENT HOSPITAL STOP APPOINTING LESS QUALIFIED NURSES AND DOCTORS WHICH CAN'T EVEN PROVIDE EFFICIENT N EFFECTIVE SERVICES WITH POLITE MANNERS. THE PATIENTS ARE ALREADY IN SICK CONDITION, PLEASE STOP MAKING IT HARDER FOR THEM. HAVE SOME HUMANITY AND DO YOUR JOB WELL.

System very bad, even you paid in emergency reception but their system doesn't have any record, and charge you again if you didn't keep the receipt and keep it in mind that you have paid. Doctor i met is different during my 5 times of visit, each doctor each treatment style, and carpark is the worst ever.

2021 Staff OK. Some staff quite rude and some staff friendly. Environment always super crowded. Parking horrible, usually parking at fee parking area. The hospital system suck, everytime came to check up. patient have to waste time queue and register before check up at the clinic. didn't know what's the function. because Penang general hospital didn't do like that. Service just OK. Not too good. Had a ceaser maternity surgery here. the doctor stitched my stomach tilt. Overall 4/10

Doctor and nurses very rude.

I was in Kenanga 1 Wad. At 7.00am 15th Oct 2023 I observed the truly professional performance of 2 young trainee nurses - whose names I didn't have a chance to get - tasked to change the uniform and sheets of the relative in Bed 23. They went about their duty in a very skillful and efficient way with great teamwork between themselves. They also ensured the patient was always in a safe state throughout the process. Their dedication deserves commendation and Iwish them well in their career. I was in fact in-and-out care-giving to an elderly relative during 9-20 Oct 2023 in the Wad. Thanks to the surgeons, doctors, nurses and general service providers, the relative is now discharged. During his hospitalization most of the nurses and doctors provided professional and competent services to him. I particularly want to thank the nurses Norsharizan & Norhayati, and physiotherapists Faza & Wani for their excellent dedication and professionalism. They showed self confidence in communicating with patients and their family members, took time to do great jobs. Their conduct are good examples for other competent caregivers.

It's a big, modern hospital, equipped for almost any patient. For a government hospital, that is commendable. However, that also means literally everyone goes here because you only pay RM1. From the parking lot to the doctor's room, it's packed like a sardine can and there are just not enough staff to handle everyone's cases on a scrutiny, which is understandable. Only come here if you MUST or if you are referred by a clinic to come here. I'd say Sungai Petani is due for another government hospital.

My mum fainted in toilet and vomited. Waited from 5pm to 7pm to meet Dr. The Dr did ecg n some blood test n ask to come at 11pm.the nurse ask to come at 12.30am, result pending n at 2.30am the result still pending.once met the Dr he said everything is normal. He didn't even give any pain killer or muscle relaxant even though my mum complained of shoulder pain. Not even any La to sooth her pain.very bad experience. Pity my mum.

Most of the psychiatrist Dr here are not even kind especially the female. Mostly will argue with you and you will have to listen and accept everything without them accepting or acknowledging the patient problem first., also depends on what Dr you will get. You will most probably get more depressed coming here. I prefer Pantai Hospital. 4 years coming to this hospital but still not a lot of improvement even though eating the medication consistently. The Dr will always change when you have an appointment and they will most probably ask you again to explain or how are you diagnosed. Today is the worse Dr I ever met in the field of psychiatrist. And because of her, i will no longer visit this psychiatrist at this Hospital. This Dr will not even try to believe your story. They are very firm and strict when talking, not even soft spoken, so I don't understand how this kind of Dr are treating people that have emotional problem.

Too late to review pt.. my mom went to this hosp to see Dr in emergency dept. My mom c/o numbness over body n mouth.. unable to talk properly.. category as green zone pt.. my mom also had severe headache too.. bp high 150/80 but still nvr seen by Dr immediately, almost 3 hrs+ waited there.. 🤦🏼 still no response.. I just decided to bring my mom to private hosp..it's my personal review on wat has happened to me n my family. Totally dissapointed.. hope the hospital can tk any action on giving better service..

Expect something worst than worst for emergency HSAH. Even tho there are so many bad reviews, they read, they ignore it and pretend that they aredy did their best. Stupid.

Bad Service In 2019 my grandmother masuk then nvr come out, the nurse even ask our grandmother to leave or transfer her to other hospital due to lack of bed/seat within 1st week. In 2020 my uncle also masuk this hospital then mampus due to head injuries then recently my friend's father also masuk due to intracerebral hemorrhage, when they arrived the kecemasan there the nurse ask them to wait but after that they waited like 4-5 hours then only the doctor come and check my friend's father's situation then he told them its too late and now my friend's father's situation is quite serious rn.

Best to come via public transport or e-hailing as carpark is limited. Expect long queue at most counters and clinics unless you reach there very early and you belong in the exceptional category. Nevertheless the service at point of contact be it administrative or clinical is good, as good as, if not better than some private hospitals. Cost is ultra cheap or free for regular check ups and medications. Getting your monthly (or other frequency) medicines is easy via pre order and collect, drive thru or by post. In all, you have to decide whether your condition allows you to wait longer to get an appointment for a check up or some procedures. If yes, then this hospital is for you.

Thanks to Dr.Vijay & Dr.Dines Orthopedic clinic. Very kind & very friendly too. Thanks for the 1st class treatment during my mother's admission on April 2023. Patient Mdm Motcha Rakini Antony. Thanks doctors.

(Translated by Google) Emergency but not emergency. The patient has been admitted to the emergency room, but you can let the patient wait for 1 hour or 2 hours. Very bad. Bad service. Not even 1 star. Sinecure. (Original) Emergency tapi tidak emergency. Pesakit sudah masuk emergency tapi boleh biar pesakit tunggu 1 jam 2 jam. Sangat teruk. Bad service. 1 bintang pun Tidak dapat. Gaji buta.

(Translated by Google) The Emergency Center is very humid. I have never seen such a damp emergency. there are only 5 patients, waiting for almost 4 hours but none of them have finished their check. if my child is bad it will be even worse. not many people should come here. the service is very slow. ask the mission why it's so late. he said he was a doctor. Wait for it. Hadoii.. I then split. instead of waiting until you can get medicine just to hurt your heart. (Original) Pusat Kecemasan sangat lembab. tak pernah jumpa kecemasan yang lembab macam ni. pesakit hanya 5 orang, tunggu hampir 4 jam tapi seorang pun belum habis check. kalau anak saya teruk rasanya lagi teruk jadinya. patut la tak ramai orang datang ke sini. servis mmg sangat² lembab. tanya misi kenapa lambat sangat. dia cakap doktor sorang ja dik. Tunggu jela. hadoii.. saya trus belah. dari duk tunggu nnti dpt ubat saja buat sakit hati ja.

Big thanks to SRNs & HOs Wad Kenanga 8 for taking care of my dad during his 3-day admission. Thanks to mak guard wad and wad seblah juga. Special mention: SRN Elmie

The treatment was nearly take 5-6 hours to a patient Each stage must wait between 40-30 minutes Sometime it's can reach 1-2hours And the reason always same too many patient So disappointed to take one treatment need to spend 1/4 day at hospital Tragedy betul tiz hospital

Bad hospital management! My dad admitted to ward but sorang muka doctor pon ssh nk nmpk. My dad's condition worsen cuz he didn't get enough care and attention from the doctors. My dad is in so much pain but all they do is the iv drops. I really hope this hospital can improve their management and care for the patients more.

Waiting for pakar from 2am until 5 something, also didn't come. At least give a time

Waiting from about 8pm until 10pm .. still haven’t called by doctor .. reason given many patient , busy , changing shift .. ..or sort of reasons pity my 95 years old grand ma.. not even entitle a “star “service

Worst Management, rude staff, lack of professionalities and poor ethics, overall the hospital should be avoid at all cost, sincere review, please refer to my comments

(Translated by Google) My husband is so sick in his stomach that he can't move. Bring p to the hospital at 12am. Call at 3am. Had to take blood and urine, Dr said to wait 3 hours. Back to rest at home first, at 10 am my husband came back but didn't call me until after and until today there was no call from the hospital. At least tell me the reason or the result of the blood with the urinating feet. I don't give any medicine. 🤦🏻‍♂️ (Original) Husband saya sakit dalam perut sampai tak boleh gerak. Bawak p hospital pukul 12pagi Pukul 3 pagi baru panggil. Kena ambil darah dgn air kencing, Dr cakap kena tunggu 3 jam. Balik rehat kat rumah dulu, pukul 10 pagi husband p balik tapi sampai kesudah tak panggil dan sampai harini tak ada panggilan dari pihak hospital. Sekurang kurangnya bagitau lah sebab atau result darah dgn ayaq kencing yg ambik tu. Ni ubat apapun tak bagi. 🤦🏻‍♂️

I once used to work as a cleaner in this hospital. But some bad people in the cafeteria area of ​​this hospital made me sick with black magic. I cursed them.😢😥😢😥

First of all the customer service is very bad and unprofessional. Second of all, even though THEY were the one who set an appointment for me to see the doctor, they have the audacity to ask me why i came when the doctor is not available like bffr. Lastly, they gave me medication without checking if the meds were necessary and I didn't even get to see the doctor that day, (not to mention i paid to see the doctor) do i need to elaborate more?

Very bad in handling service and management. Too bad compare to other government hospital. Last week i go to other hosp. and we need to wait for some time ( quite long) but it worth and satified bcs we understand this is government. But here in HSAH, in wad kenanga 1 very dissapointed of waiting too long time. Need to CT scan so patient need to fasting. Fasting then cannot proceed with CT scan. CT scan need to postponed on next week. See we waiting for long time without "kepastian yang sahih". Next , patient already been told by senior doctor maybe to discharge on the next day. From morning we waiting till afternoon, senior doctor said again to the "that doctor" can be discharge so please proceed with the prosedur ( i understand that senior ask the "that doctor" to proceed with discharge thing la in quick. But until evening 5.30pm , no 1 letter or note , status of discharge give to us. We waiting from morning unting 6pm. Fuh. Then other doctor below "that doctor " did it. "That female doctor" very bad. I saw her personalities bettween patient also bad since yesterday. For that doctor,remember your responsibilities. i just want to appreciate The nurse and MA, they are very good and also the senior doctor.

𝐒𝐚𝐲𝐚 𝐬𝐮𝐤𝐚 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥 𝐝𝐚𝐫𝐢 𝐤𝐞𝐜𝐢𝐤 𝐬𝐛𝐛 𝐜𝐢𝐭𝐚𝟐 𝐬𝐚𝐲𝐚 𝐝𝐮𝐥𝐮 𝐧𝐚𝐤 𝐣𝐚𝐝𝐢 𝐝𝐨𝐤𝐭𝐨𝐫 𝐭𝐚𝐩𝐢 𝐬𝐚𝐲𝐚 𝐦𝐚𝐬𝐮𝐤 𝐤𝐞𝐥𝐚𝐬 𝐨𝐤𝐮.... 𝐓𝐚𝐩𝐢 𝐬𝐤𝐫𝐠 𝐧𝐢𝐡 𝐬𝐚𝐲𝐚 𝐭𝐠𝐤 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥 𝐚𝐛𝐝𝐮𝐥 𝐡𝐚𝐥𝐢𝐦 𝐧𝐢𝐡 𝐦𝐚𝐤𝐢𝐧 𝐭𝐞𝐫𝐮𝐤 𝐬𝐚𝐲𝐚 𝐭𝐠𝐤 𝐦𝐚𝐬𝐮𝐤 𝐧𝐚𝐤 𝐦𝐞𝐥𝐚𝐰𝐚𝐭 𝐚𝐧𝐤 𝐦𝐞𝐧𝐚𝐤𝐚𝐧 𝐩𝐮𝐧 𝐤𝐞𝐧𝐚 𝐢𝐤𝐮𝐭 𝐠𝐞𝐥𝐢𝐫𝐚𝐧 𝐦𝐚𝐧𝐚 𝐦𝐚𝐬𝐮𝐤 𝟐 𝐨𝐫𝐚𝐧𝐠 𝐣𝐚 𝐤𝐚𝐥𝐚𝐮 𝐛𝐨𝐥𝐞𝐡 𝐤𝐚𝐧 𝐭𝐨𝐥𝐨𝐧𝐠 𝐥𝐚𝐡 𝐩𝐞𝐫𝐛𝐚𝐢𝐤𝐢 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥 𝐥𝐚𝐢𝐧 𝐛𝐨𝐥𝐞𝐡 𝐛𝐚𝐠𝐢 𝐦𝐞𝐥𝐚𝐰𝐚𝐭 𝐦𝐚𝐬𝐮𝐤 𝐛𝐲𝐤 𝐭𝐚𝐩𝐢 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥 𝐚𝐛𝐝𝐮𝐥 𝐡𝐚𝐥𝐢𝐦 𝐛𝐞𝐫𝐛𝐚𝐳𝐚 𝐧𝐚𝐤 𝐦𝐚𝐬𝐮𝐤 𝐤𝐞𝐧𝐚 𝐬𝐞𝐤𝐚𝐭 𝐈𝐧𝐭𝐢𝐯𝐢𝐮𝐰 𝐨𝐫𝐚𝐧𝐠 𝐦𝐚𝐜𝐚𝐦 𝐰𝐚𝐫𝐭𝐚𝐰𝐚𝐧 𝐭𝐠𝐤 𝐥𝐚𝐡 𝐡𝐚𝐫𝐢𝐭𝐮 𝐚𝐤𝐮 𝐮𝐦𝐮𝐫 𝟏𝟔 𝐝𝐢 𝐥𝐚𝐫𝐚𝐧𝐠 𝐦𝐚𝐬𝐮𝐤 𝐩𝐚𝐝𝐚𝐡𝐚𝐥 𝐦𝐚𝐬𝐚 𝐭𝐮 𝐚𝐤𝐮 𝐝𝐚𝐡 𝐬𝐞𝐤𝐨𝐥𝐚𝐡 𝐦𝐞𝐧𝐞𝐧𝐠𝐚𝐡 𝐛𝐮𝐤𝐚𝐧 𝐬𝐞𝐤𝐨𝐥𝐚𝐡 𝐫𝐞𝐧𝐝𝐚𝐡 𝐝𝐚𝐡 𝐬𝐚𝐦𝐩𝐚𝐢 𝐬𝐤𝐚𝐫𝐠 𝐚𝐤𝐮 𝐣𝐚𝐝𝐢 𝐦𝐚𝐫𝐚𝐡 𝐤𝐚𝐭 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥 𝐚𝐛𝐝𝐮𝐥 𝐡𝐚𝐥𝐢𝐦 𝐧𝐢𝐡 𝐤𝐞𝐫𝐚𝐧𝐚 𝐝𝐞𝐩𝐚 𝐣𝐮𝐠𝐚𝐤 𝐛𝐚𝐠𝐢 𝐤𝐞𝐛𝐞𝐧𝐚𝐫𝐚𝐧 𝐝𝐨𝐤𝐭𝐞𝐫 𝐭𝐚𝐤 𝐜𝐮𝐤𝐮𝐩 𝐮𝐧𝐮𝐫 𝐫𝐚𝐰𝐚𝐭 𝐚𝐫𝐰𝐚𝐡 𝐚𝐛𝐚𝐡 𝐚𝐤𝐮 𝐝𝐞𝐩𝐚 𝐭𝐞𝐛𝐮𝐤 𝐭𝐚𝐦𝐩𝐚 𝐤𝐞𝐛𝐞𝐧𝐚𝐫𝐚𝐧 𝐰𝐚𝐫𝐢𝐬 𝐚𝐤𝐲 𝐡𝐚𝐫𝐚𝐩 𝐛𝐢𝐡𝐚𝐤 𝐤𝐞𝐫𝐚𝐣𝐚𝐧 𝐭𝐨𝐥𝐨𝐧𝐠 𝐩𝐞𝐫𝐭𝐢𝐦𝐛𝐚𝐧𝐠𝐤𝐚𝐧 𝐤𝐚𝐦𝐢 𝐜𝐮𝐦𝐚 𝐫𝐚𝐤𝐲𝐚𝐭 𝐛𝐢𝐚𝐬𝐚 𝐭𝐚𝐩𝐢 𝐤𝐚𝐦𝐢 𝐛𝐥𝐡 𝐛𝐞𝐫𝐬𝐮𝐚𝐫𝐚 𝐣𝐠𝐤 𝐤𝐚𝐥𝐚𝐮 𝐛𝐨𝐥𝐞𝐡 𝐭𝐨𝐥𝐨𝐧𝐠 𝐮𝐛𝐚𝐡 𝐤𝐨𝐦𝐮𝐧𝐢𝐭𝐢 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥 𝐭𝐞𝐫𝐮𝐬 𝐝𝐚𝐧 𝐭𝐮𝐤𝐚𝐫 𝐝𝐨𝐤𝐭𝐞𝐫 𝐲𝐠 𝐥𝐞𝐛𝐢𝐡 𝐩𝐞𝐠𝐞𝐥𝐚𝐦𝐚𝐧 𝐝𝐚𝐧 𝐛𝐮𝐤𝐚𝐧 𝐝𝐨𝐤𝐭𝐞𝐫 𝐦𝐮𝐝𝐚 𝐮𝐦𝐮𝐫 𝐛𝐚𝐲𝐚 𝐬𝐚𝐲𝐚 𝐝𝐚𝐧 𝐛𝐚𝐲𝐚 𝐤𝐚𝐤 𝐬𝐚𝐲𝐚

doctor and nurse very lack of manner. My grandmother got dengue but this hospital just checking only,anyshit haven tell. went going to ask medical staff,they just “pusing”only……..wasting my time…..