1/5 Emily H. 3 years ago on Google
First
contact
with
Leonie
was
pleasant,
she
was
very
helpful,
we
booked
our
room
and
gave
our
card
details
for
the
deposit.
2
weeks
later,
my
partner
gets
a
call
at
8:30pm
from
Leonie,
extremely
frustrated
that
the
card
we
gave
declined.
My
partner
tried
to
explain
that
we
expected
the
money
to
be
taken
out
when
we
gave
the
details
2
weeks
prior,
not
2
weeks
later,
and
he
put
money
into
that
account
immediately
for
her
to
take
however
she
kept
saying
quite
rudely,
that
if
there’s
no
money
in
there,
we
can’t
have
the
room,
and
even
told
us
something
along
the
lines
of
it
being
fraud,
giving
details
to
an
account
with
no
money
in
it.
There
was
never
an
issue
with
money,
we
just
put
money
in
there
as
needed
and
hadn’t
checked,
expecting
her
to
have
taken
it
out
when
needed.
I
called
back
the
following
day,
thinking
perhaps
she
had
a
bad
night,
or
my
husband
was
adding
fuel
to
the
fire,
to
be
met
with
her
telling
me
it
seems
to
always
be
“you
young
people”
and
that
she
had
a
lot
going
on
and
didn’t
have
time
to
deal
with
this
and
it
would
just
be
easier
for
us
to
stay
else
where
cos
we
started
off
on
the
wrong
foot.
The
reason
why
we
started
off
on
the
wrong
foot
was
because
we
weren’t
even
given
a
chance
to
fix
a
MINOR
situation
and
were
spoken
to
like
we
were
bad
people.
We
never
once
were
rude
or
caused
a
hassle,
the
card
just
declined
once
and
it
was
rectified
immediately.
Would
you
not
just
call
and
say
‘hey
it
didn’t
work...’
rather
than
being
rude
and
making
us
feel
like
we
are
not
good
for
the
money.
The
whole
situation
just
doesn’t
make
sense
to
me
and
I’ve
never
experienced
such
poor
customer
service