Ok, I'm a huge fan of smashburger, it's my go-to for burgers. I've only been to the Mamaroneck location twice, I normally go to the location in the Bronx. The Mamaroneck location needs some work, and management should step In. Today my burger was half cooked, not good. What I love about smash is the excellent consistency. I normally love the onion rings for their razor-thin crispy texture. Unfortunately, these were cut into five thick slices and not totally cooked. The help is lovely and polite. The kitchen just needs to be retrained. Take it for what you wish, but I see no reason to go to this location again.

Decent place for a burger. Burger is tasty and hygienic. Tater tots were garlic flavored but weren't uniquely tasty considering the price of the burger. Kids menu has good options. The chicken we got was well cooked and tasty. Parking is on-street. In door seating is good. Staff is nice. Over all experience here is average.

This was my first time coming to this establishment, and I was extremely disappointed. I ordered chicken tenders, and I asked them if they could put the Louisiana hot sauce on them and I was told yes. This is what I received, burnt chicken!!! I was too tired to complain, so I just tossed it in the garbage and walked away. The other item on the tray is burnt fried cabbage. I really want my money back, I think I’ll call today.

So went to this smash burger and wow it went downhill. 1st the lady at the register had such an attitude. 2nd the prices just keep going up and portions going down. 3rd the food was so greasy I could barely eat it. 4th, A burger with regular fries and a really small water for 3$ came out to about 17$. Yes 17$. I wont be back. I would say go to green life down the street, their burgers taste way better and people are very nice there. What happened smashburger??

We love this Smashburger location. We live in Massachusetts, and make regular trips down to NYC. This is a great place to stop for a quick bite on the way in or out of the city. Love the smash fries. Great burgers and great lemonade.

Worst experience ever! The place is filthy. The floor has a greesy feel and you have to be careful walking across the store or else you might brake your neck. Person at the counter was very rude. I paid $8 for a white claw drink which she forgot to bring at the table. everything ia filthy, the tables the floor the bathroom. Could not wait until I left.

Clean and friendly, first timer here, burger was phenomenal. I will return!

The burger was tasty but I had to rearrange the toppings. The tomato slices were on 1 side and the pickles on the other side. And how is that even an order of tots? The cup is barely half full. Either fill the container or get a smaller one. Just terrible! It was delivered so I can't rate the service or atmosphere. We ordered again hoping for a different result but it was the same, 7 tots in 1 big container...🤦‍♂️

Today I ordered two burgers,and the delivery was very fast about 20 mins I got my order.burgers are very good too

I'm not sure what is happening at this location but it was abysmal. The lady at the counter was very nice but the woman trying to distribute and pack the orders was a mess. She gave away people's orders and then was rude about it. She looked like she had no idea what she was doing and she took several breaks probably because she was having a breakdown. I felt very bad as it was clearly too much and they were very busy, so something needs to change in their system. She started canceling orders and also turned people away at the front. It's just not sustainable as is right now. To make matters worse, the food was cold by the time it got to us, they gave me cheese on my order that was no cheese, and the fries were so overcooked and had been sitting out that they tasted like plastic. Truly just a horrific experience.

Fantastic service, I forgot service could be this way, thank you! . I’m annoyed we haven’t eaten a burger from here sooner. First time I have eaten an entire burger in a long time. I’m picky about the bun… and this was delicious. Fries and milkshake- perfect! Buffalo wings were delicious too. Somehow the Buffalo wings are delicious and cheaper than all the places on the avenue. We will be back.

I got smashed tater tots and there was half a cup of oil at the bottom. I literally poured it and measured it cause I couldn’t believe it. It was a kids meal portion too so there wasn’t more than 10 tater tots. Absolutely disgusting threw everything out.

YUM..very greasy but so delicious and tasty!! They got great burgers for cheat/ comfort food days :) I absolutely love the pretzel bun burger they got for just $4. Not a fan of the fries but the tater tots are delish. Only thing I would say is this is not a place you can run into and out of quick..it's usually a longer wait, even if just for 2 simple burgers. But can't bear the taste or the deals and you can order ahead on the app for a fast pickup!

Exceptional visit and a significant improvement from my previous visit. I was very happy with my visit. The burger fries and drink was wonderful. The restaurant was clean. The team member and manager were very friendly and nice and welcoming. There was a significant improvement from my last visit which makes me happy. The restaurant had a pleasant ambient atmosphere with the TV and music and it was overall very clean and a wonderful visit. My belly is very pleased.

This is the fresh made kids cheeseburger with onions….. I couldn’t even eat this looks like burger was sitting there for days and they gave me old fries never again if I could give zero stars it would be zero stars

Excellent, polite staff. The tater tots are excellent. Burgers are very good too.