I am a current resident at the pavilions and must say in the past 2 years I have grown to really love and adore this little community, because it is just that. A community, the pavilions is an extremely safe and well kept place. This place has all of the amenities you could want in a new apartment community, from pools to pool tables, gym tennis court racquet ball court and more. The entire staff is amazing, the Matenince team is exceptional if you find yourself having an issue it will be resolved in hours, not days. The front office is ran extremely well and professional and there is always events put on by this great small community. This place is the home to over 1000 different families from different backgrounds all waiting to be your next neighbor. If your looking to move, look no further. The pricing is based on what your looking for with multiple options of sizing and pricing to fit your families needs. I’ve lived in several states and several places and this is as close to perfect as Connecticut can offer. Close proximity to all of your shopping needs and great restaurants. “Will you be my neighbor?”

This place used to be great when Northlands owned it. However under JCM Living it’s a disaster. Make no mistake, they’re cheap apartments made from cheap materials in an amazing location, so you get what you pay for. That’s not the issue here at all. Don’t expect luxury suites, that’s not what this place is, nor does it claim to be. The issue on the other hand is the complete incompetence and indifference with which the new management runs this property. The biggest issue is a severe lack of communication coupled with no shortage of hostile language in the scarce attempts at communication. The old property management company used to communicate concerns and information regarding incidents not just on-site but within the surrounding neighborhood. They strived to keep their residents informed and protected. Since taking over the property, there has been a car break in, gunshots fired just down the road, and catalytic converters being stolen from cars within the parking lot of the property. These incidents had all been either reported on by local news, or communicated directly to the leasing office by residents, oftentimes both. Not one single piece of correspondence from the management team was ever issued on these. However they will never fail to remind you several times a week that their office is closed on certain hours, or that the HVAC contractors can’t work on air conditioning units that had been non-operational all summer because it’s “below 64 degrees at night” (which is factually incorrect according to several HVAC professionals I’ve spoken to, but you’re welcome to do your own research on that). Any time it conveniently benefits the company, there’s emails and texts sent out right away, but not when it concerns the welfare of their residents. The language in these emails and other correspondences is often hostile in tone as well. They will inform you that they are going to “begin legal proceedings” when your rent is a week late due to a billing error (see below about being double charged), without even checking to see that it has already been paid. Not to mention they make countless clerical errors that could potentially cost hundreds to thousands of dollars at the tenant’s expense. In the past 6 months alone I have been charged double my base rent due to an error, continuously charged a mandatory renters insurance fee despite having submitted (and receiving confirmation of approval) proof of third party renters insurance (several times, since they somehow lost the records on file the first time). In each of these instances, it fell upon me, the tenant, to clear up their negligence and make sure my bill was rectified, as they were happy to just let me blindly pay the bill without question. The one shining star in this organization is the maintenance staff. They do good work and they do it timely and cleanly. They’re also friendly personable people from the few interactions I’ve had with them. No doubt due to the fact that they’re a remnant from the Northland days (at least as far as I can tell). If you’re ever thinking about moving into an apartment complex, do yourself a favor and check to make sure it’s not owned by JCM…

"Worst Management ever" My experience talking with the management has been very unpleasant. Most of the members in the management are very rude and unwilling to listen to your concerns.I have lived here for over two years, paid my rent on time and when moved out, asked for my security deposit. Almost after a month we moved out, I received the response from the management where they emailed us the move-out statement in which I owe them 1536 dollars !! (The first move out statement did not even have the correct move out date, tells how serious they are about what they do, they sent the revised statement after we requested the correction). They charged me for the carpet replacement , paint , counter tops replacement , blinds , Appliance cleaning and that is after we spent the entire weekend cleaning the apartment before the handover. Interestingly, when we moved in, we neither got a new carpet , average paint job and grease on the vents. After living in so many other apartments, this is the first time when I am not getting my security deposit back AND ON TOP OF THAT - being asked to pay 1036 dollars. I would not recommend Pavilions to anyone!! Management change has been a DISASTER !! Previous company was reasonable and willing to talk, can't say the same about JCMLiving - the new management. If you care about your hard earned money , stay away from them!

I have a laundry list of reasons why my boyfriend and I hate it here. For starters, we didn’t have air conditioning all summer, they were doing renovations in our apartment for weeks to fix the air conditioning (our closet was entirely disassembled and they did not fix it for 3 whole weeks), the management/landlord does absolutely NOTHING and does not give a damn about your quality of living here. Maintenance will start big projects like completely replacing the sidewalk or entrance to the Amazon hub and then do not finish it for weeks. The amenities are subpar at best. The pool is absolutely disgusting, I’m fairly certain they didn’t clean it once all summer.

My dog and I moved here in July and are loving it. Javi, Jorge and the entire team are amazing so nice and very quick to respond!-I've never seen my dog so HAPPY - the neighbors are lovely, supportive and friendly. Jillian and Hope from the leasing and resident team are fantastic and very helpful.

Unfortunately I cannot recommend The Pavilions if you want to stay for the long time. They will force you to change by increasing rent like anything during renewal. I have been staying in pavilions for last 1 year. Recently had very bad experience with leave renewal process. Unreasonable rent increase in the renewal notice. When I visited leasing office , had very bad experience with the relationship manager. For the same floor plan and carpet area, The price which they mentioned on their website and the price they are charging me has the huge difference. When I talked to relationship manager he was not having any answer for the price difference on their own website and unreasonable increased renewal amount. I was shocked by seeing the rude behavior too. Not sure based on what parameters they are increasing the rent for the existing renters. When I checked near by communities they are offering better price and bigger apartments. Now I have to take headache of moving all my stuff again to another community. :-(

I needed to have the filter replaced on my heating system. The maintenance staff person, Fabrizzio, came to do the work on the same day I emailed my request. He was friendly and competent. He patiently answered some questions I had. I am very pleased with all the maintenance staff visits I have had since I moved into the Pavilions. They have always been prompt. They provide excellent service.

Living in this apartment complex has been an incredible experience. The apartments are well-designed, the common areas are beautifully maintained, and the security is top-notch. What truly makes it special is the sense of community here - friendly neighbors and regular events create a warm atmosphere. The management team is responsive and professional, making life here hassle-free. The convenient location near schools and shopping centers is the cherry on top. Highly recommended! I would like to mention Mendel Gurevitch who is manager there . He is exceptionally helpful, ensuring a smooth and efficient process. His dedication and professionalism was truly commendable.

I have to be completely honest, this place was fourth or fifth down on our list of potential living spaces, but was the first one we checked out on our list. However, after meeting Mike Philibert and his tour of the place, my wife and I decided to put deposit down the very next day, before even seeing any of the other properties on our list. We did not even see the unit we were moving into, but Mike was SO genuine and knowledgeable, I was sure the place would be perfect for us. We absolutely loved the two 24 hour gyms and the two huge gorgeous pools. There’s plenty of media rooms and entertainment areas if we have people over. We look forward to moving in in around 30 days!! Thank you to the pavilions and Mike!!

Over the weekend I had the pleasure of touring the complex with Micheal P. Somehow he finds a way to be super professional, while at the same time making you feel like you're just hanging out with an old friend. He provides you with all the relevant info right up front and is able to answer even the most specific questions. Even though our meeting was scheduled for late in the day on a dark and rainy Friday afternoon, Michael made me feel like I was his only client and he had all day to find the perfect unit that fit all of my particular requirements. After a very frustrating and exhaustive search, it took me less then 10 min to realize that this was exactly the kind of place I was looking for. Can't wait to move in!