1/5 Aziz A. 1 year ago on Google
Unprofessional
house
manger
(Emanuel)
and
some
other
front-disk
employees.
I
booked
for
a
single-bed
room
and
the
house
manager
tried
to
give
me
a
twin-bed
room
instead.
He
tried
to
sale
it
for
me
by
telling
me
I
booked
for
a
twin-bed
room
and/or
something
like
that
and
convince
it
to
me
rudely
while
I
wasn’t
rude
to
him
or
anybody
else.
He
seemed
to
try
telling
me
they
didn’t
provide
single-bed
rooms
by
itself
in
the
hotel.
So,
I
kept
asking
him
several
times
if
they
didn’t
provide
single-bed
rooms
by
itself
in
the
hotel
because
he
didn’t
seem
to
want
to
answer
my
question
easily
and
insisted
to
give
me
the
twin-bed
room.
He
said
that
if
there
was
no
single-bed
room
automatically
I’d
get
a
twin-bed
room
instead.
I
showed
him
a
proof
of
my
booking
for
a
single-bed
room
and
a
policy
from
the
booking
website
stated
that
I’d
not
be
able
to
have
any
additional
person
other
than
myself
in
my
single-bed
room
booking
which
destroyed
his
story
about
selling
me
the
twin-bed
room.
Specifically,
there
was
an
option
by
itself
to
book
for
a
twin-bed
room
in
the
booking
system
for
the
hotel.
Though,
he
still
insisted
to
give
me
the
twin-bed
room
unprofessionally.
So,
I
canceled
the
booking.
That
wasn’t
acceptable
and
appreciated
at
all
especially
because
the
house
manager
treated
me
unfairly,
rudely,
and
differently
than
other
customers
and/or
was
discriminating
me.