2/5 Clark R. 2 years ago on Google
This
place
has
gone
down
hill
since
it
became
chez
mal
from
Smoak.
Bad
points
1.
After
our
orders
were
taken
there
was
no
interaction
by
any
member
of
staff
throughout
the
meal.
I
had
to
get
up
and
go
find
a
staff
member
to
ask
for
a
steak
knife.
No
one
checked
in
to
see
how
our
food
was.
After
the
starter
it
took
approximately
30
mins
for
them
to
clear
the
table.
2.
I
ordered
my
steak
Medium
rare.
What
arrived
was
a
well
done,
tougher
than
nails
lump
of
cardboard.
It
was
also
cold
as
if
it
had
been
left
on
the
serving
counter
for
a
good
10
mins
before
being
brought
to
the
table.
Given
how
long
we
had
been
waiting
for
food
and
there
wasn’t
a
staff
member
in
sight
I
decided
to
not
complain
as
I
really
didn’t
want
to
wait
another
45-60
mins
for
another
one.
3.
A
couple
were
seated
at
a
table
next
to
us
as
we
were
eating
our
mains
and
seemed
to
have
constant
service.
A
woman
kept
coming
to
their
table
every
5
mins
to
check
on
them
but
not
once
thought
to
ask
why
I
wasn’t
eating
my
steak
and
had
my
phone
torch
on
it
examining
it
from
every
angle.
It
shouldn’t
matter
who
you
are,
service
should
be
a
standard
for
every
customer.
Good
points
1.
The
nice
waiter
in
the
red
waistcoat
who
seemed
completely
ran
off
his
feet.
Paid
attention
to
us
when
seating
us
and
taking
our
order.
Unfortunately
I
imagine
they
were
understaffed
and
he
didn’t
get
chance
to
come
back
until
the
bill
was
being
paid.
Would
not
let
us
pay
a
gratuity
because
of
the
steak.
2.
The
starters
of
the
tiger
prawns
and
calamari
were
very
good
as
usual.
This
is
my
second
time
here
since
it
became
Chez
Mal
and
both
times
have
been
rather
disappointing.
Probably
will
not
be
making
a
third
trip.
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