1/5 Raymond C. 4 years ago on Google • 1 review
I
have
stayed
with
Premier
Suites
many
times
before
in
numerous
cities,
even
when
it
was
still
operating
under
as
'Premier
Apartments',
I'm
part
of
their
Rewards4U
scheme
and
all
my
stays
have
been
pleasant
except
this
particular
time.
Travelling
from
Newcastle
with
some
friends
to
visit
Manchester
for
the
Xmas
markets,
PS
rang
to
query
my
ETA
for
check-in,
I
stated
about
4pm,
closer
to
the
time
about
4:10pm,
I
rang
to
inform
I
was
running
late
and
won't
be
there
till
4:30pm.
The
woman
at
the
desk
said
their
tills
were
closing
by
4:30pm
and
needed
a
deposit
to
secure
the
room
(to
which
my
previous
experiences
they've
never
asked
me
for
but
it
is
stated
in
the
T&Cs
and
that's
totally
fine!).
I
wanted
them
to
take
the
£250
off
another
card
and
it
doesn't
state
in
the
T&C's
that
the
deposit
must
be
the
booking
card,
she
refused
my
form
of
payment
and
insisted
I
had
to
be
in
person
if
I
wanted
that
option
otherwise
they
would
use
the
initial
card.
She
further
stated
that
without
the
deposit
I
wouldn't
be
able
to
have
my
key
for
the
apartment
and
a
refund
of
the
Pre-Paid
room
would
be
refunded?!
In
other
words,
leaving
me
without
accommodation.
Then
to
ask
"do
you
have
anybody
that
could
pop
down
to
make
the
deposit
on
your
behalf?"
This
question
could
not
be
anymore
ridiculous
as
she
knew
we
were
visiting
this
city.
Later
the
manager
came
on
the
phone
and
extended
their
closing
time
to
4:40pm
for
me
which
was
half
generous.
We
eventually
made
it
and
after
check-in,
they
were
still
checking
other
guests
at
5pm!
To
finish
this
experience
off,
the
apartment
was
not
clean,
tissue
paper
and
stains
were
stuck
to
the
toilet
bowl,
bits
of
glass
and
sauce
stains
on
the
living
room/kitchen
floor.
We
ended
up
purchasing
cleaning
products
ourselves
to
wipe
the
toilet
seat.
The
ONLY
up
side
was
a
different
lady
was
on
reception
the
following
morning
and
gave
us
a
20%
refund
for
the
dirty
apartment
but
the
overall
experience
was
really
a
disaster.
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