2/5 Gunn G. 11 months ago on Google • 16 reviews
Today
was
the
day.
I
was
going
to
sign
up
for
the
sip
club
at
Panera
and
become
a
regular
customer.
Before
I
did
this,
my
family
and
I
payed
a
visit
to
try
out
the
iced
coffee
and
make
sure
it
was
worth
it.
For
starters
a
small
iced
coffee
was
over
$3,
and
to
add
flavor...for
some
reason
cost
us
over
$2....each.
Even
though
flavors
are
advertised
and
on
the
app
are
.75
cents
each.
The
wait
to
get
to
the
register
was
so
long
we
didn't
argue
this.
What
else
could
go
wrong.
"Let's
just
get
our
coffees
and
go".
So
off
to
the
self
serve
station
we
go.
Swarmed
with
angry
people
waiting(bc
of
the
wait)
and
a
pooling
puddle
of
water
that
was
getting
much
bigger
was
a
dirty,
empty,
iced
coffee
station.
No
iced
coffee,
no
cream
and
no
one
free
to
help
us.
Our
quick
trip
turned
into
a
30
minute
wait
for
a
self
serve
service
with
a
now
cranky
toddler.
Zero
communication
on
the
employees
part
to
how
long
it
would
take
to
make
more
iced
coffee,
no
apology
or
even
an
explanation
to
how
the
sip
club
worked,
even
when
we
asked.
Accompanied
by
a
now
cranky
toddler,
my
now
being
late
for
work
and
everyone's
spoiled
evening,
we
will
not
ever
go
back.
Ever.
Just
unreal.
Communicate,
help
us,
make
it
a
good
experience.
Won't
go
back,
won't
recommend.