Nice « fast food ». The food was good. Portion of the « you got 2 » is enormous. * was missing a little bit of pepperoni in my toaster baguette but everything else was delicious.

We had a great time up until 2 women sat next to us then demanded to a staff member that we move tables. It didn’t bother me until the staff member demanded that I move tables or leave the restaurant. He then proceeded to raise his voice to my table in front of the entire restaurant. I have NEVER felt more embarrassed and degraded. I left with tears in my eyes. Didn’t get his name and unfortunately he had a mask on but he had blue eyes and brown hair and was about 5’10. They definitely lost a loyal customer today.

ordered through doordash, doordash delivery was fine, when I opened my order there was a sandwich missing, called Panera they told me couldn't do anything for me, had to take it up with doordash, how is it their fault panera forgot to give me my $8 sandwich, I contacted door dash they gave me a $15.80 refund which is great but the person still didn't get his sandwich, reason for ordering was so I didn't have to make dinner. Panera needs to do a little better checking before stapling the bag shut with the itemized order attached.

I just have to say I had the best experience ever this evening. I am a creature of habit and I ventured off the beaten path and got the seasonal Fuji apple salad, and I have a new favorite. I also had some trouble ordering the chocolate chipper cookie online, and when I submitted my order it offered a survey at the end so I mentioned my comment about the cookies and wouldn’t you know they put two cookies in my order! The food was perfect to all my modifications and additions. And the delivery was so much faster than anticipated. Everyone is always quick to complain but I wanted to make sure this appreciation was mentioned.

It’s located off exit on NYS route 87 for Queensbury with directions to mall location. Has exterior seating with many parking spaces. Stopped for soup and sandwich. My favorite Ten vegetable soup was available here also Bear Claw pastry. Being app member got points to get a free pastry with coffee order. I choose Pick-2 menu which comes with soup/ salad/ sandwich selections. My standard choice for sandwich is Mediterranean veggie without Feta cheese. See photos of Really nicely put together sandwich as well Soup and potato chips which come with it. Also they have standard in all their locations Tabasco sauce and Mustard packs available near drinks fountains. Water is on tap at fountain for free with asking order taker for a cup!! Very well seating area choices at this location as well as umbrellas topped exterior seating tables at this location.

I Placed an online order and picked it up at the cafe. When I got home I discovered the order was missing my daughters sandwich and drink. I called right away and was told that they discovered the mistake shortly after I left. They had my contact info including phone number but didn’t call to let me know. I was not offered any compensation for having to return to the cafe to pick up my missing food and drink. I was simply told everyone makes mistakes. True, but your biggest mistake was not caring about your customer. Very disappointing.

Restaurant was filthy. Service extremely slow. Food was good.

I am a big fan of panera bread and whenever I travel I always go to panera bread that is close to me.this is the worst experience I ever had.employees don’t know what they are doing!

Panera Bread is the best ever cafe in Queensbury

In the past, the company would encourage you to help them protect the environment by not selecting utensils if you don't need them. But then no matter what you select, the staff would include utensils, forcing you to dig in and remove them before you leave. Now, it seems they are trying harder not to include utensils, and that effort is appreciated. As always, good food, well prepared.

A great option if you feel like eating great soups and tasty sandwiches. Great portions. Cozy, fireplace. Not cheap, but the quality of the food was excellent.

It's so busy during the summer. Unfortunately they only had one kiosk available. I prefer to use those so I can take my time and customize my salad easier. My cookie was a little too hard for my liking, but it was fine. Salad was great.

I had a turkey chili bread bowl that was very tasty. Service was a little slow but it was lunch hour.

Today was the day. I was going to sign up for the sip club at Panera and become a regular customer. Before I did this, my family and I payed a visit to try out the iced coffee and make sure it was worth it. For starters a small iced coffee was over $3, and to add flavor...for some reason cost us over $2....each. Even though flavors are advertised and on the app are .75 cents each. The wait to get to the register was so long we didn't argue this. What else could go wrong. "Let's just get our coffees and go". So off to the self serve station we go. Swarmed with angry people waiting(bc of the wait) and a pooling puddle of water that was getting much bigger was a dirty, empty, iced coffee station. No iced coffee, no cream and no one free to help us. Our quick trip turned into a 30 minute wait for a self serve service with a now cranky toddler. Zero communication on the employees part to how long it would take to make more iced coffee, no apology or even an explanation to how the sip club worked, even when we asked. Accompanied by a now cranky toddler, my now being late for work and everyone's spoiled evening, we will not ever go back. Ever. Just unreal. Communicate, help us, make it a good experience. Won't go back, won't recommend.

Everything is so clean and gives you a fresh feeling! The baked goods are displayed in an eye catching manner. The drink areas is clean, no spills or sticky countertop. The staff was friendly. Overall a great place to eat!

Lauren and Ana are spectacular! Friendly, professional and happy. I wish I could keep coming to this location. I’ve been to over 30 different Paneras in the past 64 days in the US AND Canada - THIS ONE IS THE BEST! And FINALLY! People smart enough to put the milk jug labels on the PROPER handle side where people can see it and don’t have to touch every jug and turn it around! 😝

Love it

Missing several ingredients, sandwich with soggy middle AND burnt crust (don't know how they did that), and soup that didn't taste right. If that sounds good to you, enjoy.

Here’s the deal - there was a 20 minute wait for food due to the store being understaffed. Not at all ideal - and leading to an uncomfortable atmosphere within the store. The older gentlemen running orders to curbside - presumably the manager - did everything in his power to calmly and effectively inform everyone they were understaffed and orders would be taking longer than normal. He was working incredibly hard while maintaining a jovial atmosphere - making everyone feel comfortable. The food was also fantastic. This gentlemen deserves a raise - nay - requires a raise.

Hope the food is worth the wait. Placed an order in store 55 minutes ago and still waiting. Toilet paper in the bathroom is nice though. They sprung for 2-ply I think

The staff is slow with no organization there are 15 people angrily waiting for food and a few have mentioned waiting for 30 min. My order was not right when it was delivered and I have had to drive back to the store and do rapid pick up. It was supposed to be ready at 2:05 and is no where near the time they promised, and it is currently more then 20 minutes late. I do not recommend this store. I do recommend management gets involved to help because without leadership it seems no one has a sense of urgency resulting in horrible service.

Ordered curbside pickup from the Queensbury NY location, and after waiting 20 minutes past my scheduled pickup time, they brought out a sealed bag with my food...got back to our office and we were missing all 3 baguettes that went with our soups and salad. called them and the girl had no answers other than i could drive back in and pick them up....terrible customer service. i had just wasted my whole lunch break waiting for our food that wasnt ready when it was supposed to be. Awful. no offer of compensation or offer to deliver them. NOTHING>

If I could give zero stars, I would! After waiting 1 hour and 45 minutes for 2 sandwiches, 2 salads and mac and cheese, we head to our soccer game that we were late for, and realized they never gave us our mac and cheese. They were not busy in the store at all either! 3 tables! Pretty sad! We usually go there all the time, and we wont go back after that!

We had a fantastic visit! Thank you to Perry for his warm welcome and sunny disposition. Breakfast was fast, warm and delicious. Store is modern and super clean! Thank you.

Ordered a wrap that on the menu did not say it came with aoli, when I found it in the wrap I politely told the person at the register that it had some sort of mayo on it and was told that it came with an aoli. Again this is not listed as coming on the breakfast wrap and was just told sorry not offered to have a new sandwich made. Also took forever for the wrap to be made which I understand seems like everyone is having a hard time to get help

Had an awesome time at this Panera! Perry took our order. He is delightful! Friendly, knowledgeable, going WAY beyond normal customer service. He knew regular customers by name. He joked with us and others. I haven't seen his type of customer interaction or service for a long time. If you are in the area, it is well worth the stop for a quick bite. The food was good, but the service makes this place special!

I recently placed a catering order with Panera Bread in Queensbury NY. The website was simple to navigate, and my many follow-up calls to Joanne were promptly addressed. Day of the event... Joanne was the first person on-site. Joanne wanted to make sure she was on time. The order was complete, and well packed...on ice, enough utensils, cups and plates. Food was delicious! Well organized delivery!

This is the best Panera stop we've ever had! The food was exactly as it always is. What made this restaurant special was the cashier, Perry! He out-going personality and fun attitude made me think of the magical moments you would only get by visiting Walt Disney World! If you're in Queensbury, definitely stop here!

A very nice discovery with very good croissants and other breakfast pastries. The only downside is that it's a little too sweet for our personal taste, such as the chocolate croissant having way too much chocolate glaze filling, but the taste was still good and overall quality and freshness was there.

This Panera bread is one of the busiest locations ever. The quality of food is superb they have tons of delicious soups as well as sandwiches. Taking off one star because it seems that they need more staff for the volume of business they do but the people who work there are fantastic and really care about their customers.

Autumn squash soup was delicious, but my steak sandwich, had very little meat . For pick a pair and the sandwich was still over $7. Needed alot more meat. I should of taken a picture. Next time. If I dare try it again.

We had not been in a long time. They rearranged and changed quite a bit. Our counter person was friendly and very good. We were very pleased at the peicing-thunking they have not gone up in their pricing as much as other area restaurants including fast food joints have in the past year. Bravo Panera..you offer a quality meal at a good value. Thank you!

I had the Deli Turkey sandwich and it was delicious. The freshest bread I’ve ever eaten! I had a few special requests and they completed my order to perfection… and with a smile. Thank you to the entire staff!

Original order was messed up. BUT a worker, Ania, was so sweet, kind, speedy and accommodating to the discrepancy. SHE DESERVES A RAISE!

Delicious foods. Fast and friendly service.

There is a staff member by the name of Vanessa who is so upbeat and helpful everytime I go into Paneras with my friends. She goes out of her way to say hello and asks if there is anything she can do for us. She is a hard worker and is always on the move when we see her. We all feel that she is a real benefit to that cafe.👍

Lemme get uhhhh some bread with my bread? That'll be $43.80.

My friend and I stopped in for a quick dinner, and we were so pleasantly surprised by the excellent and friendly service here! In particular, Perry went above and beyond to ensure we had everything we needed and that our experience was a satisfactory one! We were both thoroughly impressed by his attention to detail and his eagerness to help us in any way he could. We will be back, for sure! If you're reading this, Perry, thank you again! :-)

Easily the nicest Panera I have ever been to. We used the kiosks to order and had our food in under 5 minutes. They even cleared the table for us!

I understand completely that it must be annoying to have people that don't work there asking for food but when I'm just a delivery driver and I get treated like I'm doing something wrong asking for the order that isn't there and just every employee staring but no one will help you. Don't accept delivery orders if you're not going to make them

We didn't go there we went next door

It's Panera. Keith runs a tight ship, good portions and food is ALWAYS delicious. Wait staff is unbelievable! Can't remember the one older gentleman name, but he makes the experience memorable every time! Nice to see employees who still value customer service and experience!

There was mold inside of our bread

Loved there tuna and soup combo ,I loved there Greek salad am going to order again threw door dash it's expensive food but worth the money you pay.

Would an absolutely horrid place. Customer service and quality where the reasons I signed up for panera many years ago when I arrived back to New York. They have gotten so commercialized it's just like a McDonald's except for even less organized and less consistent. The right hand doesn't know what the left hand is doing. I don't even know what forms of payment they accept. I was shown one size container and when I looked at my order it was not even half the size of what I was shown so that made my order come out different than I would of and nobody seemed to care. The food with sub standard the baguette was hard as a rock the place was slammed busy and I will never go there again mostly because of they poor poor service and the scattered information inconsistent with the menu or anything else I will never go there again

I generally like Panera bread, it's our place of choice on multi-hour road trips. When we stopped for lunch in this particular place, one table was taken by a lady who did not wear a mask, she only had a water bottle on her table, not eating but working with papers. On another table there were two high-school/college age girls, they had empty smoothy glasses, studying(?), no masks.

Meh

This panera is probably my least favorite. They never answer the phone and always mess up my orders when I get a delivery . EVERYTIME

Wife likes the salads.. less now as customization options are very limited. Would only recommend to bread loving hippies and people who don't like meat as a large portion of a meal.

Unfortunately I placed an order and items were missing..no beverage, burned bread on my sandwich, missing toppings and the wrong soup..

Sandwiches and soup. Yup.

Love their coffee

Solid food and drink, but can get overwhelmed due to location by the highway

Shame they moved away from the European ambiance and not a fan of their music selection either.

Been using the drive-up function. Workers are always friendly, we appreciate their hard work during the pandemic!

ordered a blueberry bagel and there was quite literally one single blueberry in the entire bagel

Glad onion soup is back! Always getting the pick 2 with different sandwiches.

Great food 👍

Excellent customer service!

When I ordered my rapid pickup from the Queensbury Panera, they forgot my half turkey sandwich. I called the restaurant, and the woman on the other end of the phone was extremely empathetic, apologetic, and immediately asked me my address so that they could deliver it to me. I lived in South Glens Falls, outside of their normal delivery area. They delivered my sandwich within 20 minutes (fast!), and it also came with 2 complimentary cookies and a bag of chips. They made it RIGHT! And they did it tactfully, and professionally. Thank you so much, this reinforces why I've been eating here for the past 4 years!

Asked for no “emerald greens” on my sandwich and got a ton.

Bagel sandwiches are the same any more

Very unique look inside; first Panera I have been to with this layout. Food was as expected. FYI this one opens later at 8am.

My favorite sandwich place

The autumn soup was superb

I order from Panera frequently. Everything is usually ok when there are only a few customers but when they are busy its a totally different experience. I cant figure out how to upload a picture but the chicken on my sandwhich was placed in a circular ball only covering about 2 inches of the bread. So only two bites had chicken and the majority of the meal was dry bread pushed together. I am only leaving a review because of how frequently this happens. Im usually forgiving when its only 1 bad experience. It seems like the only time I can satisfy my Panera craving is when they are dead, otherwise it's just a sloppy mess that tastes like overpriced regret.

Staff is extremely polite and helpful

Good turkey chili and the green goddess salad.

Food is always fresh and tasty. Portions are very reasonable and well priced.

My family loves this place. Many healthy options.

Brandon was very helpful as we are older women. He helped us with wiping the table to emptying off our table when done. Truly a nice young man.