***UPDATE - Lee and Nicola have knocked it out of the park. After our original purchases we all requested other watches that we had been told we wouldn’t get by another well known retailer. Well, after only a short time we’ve all received our watches. It has again been a pleasure to deal with this store and I look forward to many more year of business together *** I visited with 2 friends to browse their selection of watches and found all the staff extremely helpful and knowledgeable and each of left happy with an unexpected purchase.

Alex at DMR Manchester sourced me a Rolex Submariner Date as a wedding present for my husband to be at very short notice, after contacting lots of jewellers and being told finding the watch at retail price was impossible. Alex wanted to help me and reached out and he made my now husband very happy. Nothing was too much trouble, the experience in store was amazing. Alex explained everything so well on how Rolex's were made and how to use the watch. Can't recommend Alex at DMR enough.

We had originally arranged an appointment with an alternative Jewellers and immediately did not get a feel for the place, so we kindly walked away and as soon as we saw David M Robinsons we walked in and was greeted by Sam, immediately we knew we were in the right place. Sam was extremely helpful, knowledgeable and made us feel really comfortable and under no pressure at all. Sam helped us so much in regard to what we wanted, which is priceless, we can highly recommend Sam and David M Robinsons and we will be returning in the very near future. Our personal thanks go to Sam for his professionalism and guidance. Thank you.

Environment is nice. Jasmine is very helpful. I would give her a five star service. She performs professionally and packed all the watches and jewelleries I bought carefully. She is worth to be one of the best staff in shop.

Customer service excellent Jasmine knew in depth all about the watch that I required and answered all my questions

I had an amazing service at David M Robinson after contacting them via the web, at which point put in touch with my local branch Manchester. I was introduced to Jasmine who was amazing, I was after a Rolex for my 40th and she did what she could and I couldn’t have faulted the service I got from the store and herself, the service has been of high standards and nothing less. I had approached a I few other Rolex Authorised dealers, but I didn’t get the friendly and confident response as I did at David M Robinson and Jasmine herself, I will be defiantly going back and can’t recommend them enough.

It was such a great experience coming to the boutique especially when your dream watch is difficult to get, however I met such a wonderful watch advisor( Mr. Jones), he was so helpful, kind and gave such a warm welcome unlike other experiences I had. Even I did not get offered the watch still I had such a good feeling. Thanks again❤️

Sam Ainscow was knowledgeable, insightful and thoroughly professional. I'd recommend him wholly!

Hannah at DMR is absolutely fantastic. She has great customer service; down the small detail. She is friendly, knowledgeable and really honest. She is a credit to the company, coming from someone in a customer service/sales industry, I don’t enjoy these experiences but Hannah really was adaptive to what I needed and made my experience memorable. The Assistant Manager and security staff were also very good, actively listening and being really involved in conversation, making you feel valued. I’d highly recommend using DMR and I hope Hannah gets rewarded for her fantastic service and guidance through the process; top notch! CS

Jasmine is great and I got the dream watches here.

Definitely will shop again. Jasmine is my favorite.

I have made multiple purchases from David M Robinson from their Manchester branch and highly recommend them. When I made initial contact with this branch I spoke with Samuel Ainscow, it was a pleasure discussing my requirements as he is very knowledgeable, professional, i didn't feel pressured one bit. Thank you Sam Ainscow for always going the extra mile. Ps. The whiskey tops it off!

Fantastic service at DMR store in Manchester. The Staff has high skills and knowledge. Love this store!

Great service, fabulous staff, Nicola and Paolo were superb and very welcoming. Will definitely be returning for more.

We have been buying our jewellery here for a number of years and keep coming back because of the fabulous designs and incredible personal service. Hannah and Lee always provide exceptional customer service and we will continue to come back yesr after year.

I recently bought a timepiece from David M Robinson, St Anne’s Square, Manchester after it was recommended to me by a couple of friends. From start to finish I couldn’t have been looked after any better. Jean and another member of staff made the whole experience unforgettable. I was treated to champagne which made it all very special as it happened to be my birthday. Jean explained everything I needed to know about the timepiece (warranty, servicing etc.) nothing was rushed. Jean answered all my questions with ease. It was good old fashioned customer service and I will definitely be visiting the store again. Thanks for making it a truly wonderful experience Jean. Carl.

Awesome experience today when we called in to order a new watch. Although we hadn’t pre booked an appointment Paolo was delighted to help with our enquiry. He walked us through the process perfectly and gave great advice, can’t recommend highly enough. Super professional!

I want to thank Jennifer for making my experience at DMR memorable. She was great in assisting me in my purchase of my first Rolex watch, she showed me an array of different watches. I will be recommending Jennifer and DMR to friends. I hope to do more business with Jennifer and DMR in the future. Regards Mohammed

I had the pleasure of dealing with Craig over at DMR mcr, and was looking to build a relationship for my watch passion - we met and I received a seamless premium experience just talking about watches, his knowledge and passion just stands out to me after dealing with other retailers for many years, I also met Ben who was just as positive and passionate and they managed to secure me what I call my dream watch, since then Craig has found an engagement ring for my partner which is just so unique and has literally made our year complete - recommending DMR Mcr and Craig is an understatement and I’m looking forward to our relationship in the future. HUGE thanks to Craig, Ben and the full team over at your Manchester Retail Centre 💚

Alex is a credit to the DMR team. On the start of the Rolex journey to purchase a watch as a ring alternative. We called into the Manchester store without an appointment, Alex sat us down and took the time to listen to what and why we wanted the particular watch, brought various watches for us to see and explained the details behind them and the history of Rolex. He is extremely knowledgeable in his field across many brands of watches. Fingers crossed the dream watch arrives before the big day.

I recently had the pleasure of visiting David M Robinson and what a wonderful experience! Ben went above and beyond to ensure everything was perfect - his ability to understand customers needs is exceptional. Ben’s professionalism, commitment to customer satisfaction and attention to detail was nothing short of excellent. He made the visit truly memorable.

I recently visited the Tudor Boutique in Manchester. The service was superb and it was a great experience. Victoria has great knowledge. She was patient and attentive with a great attitude. I’m really happy with my purchase. Thanks again Victoria and the rest of the team.

An amazing service from DMR and more importantly from Jayson. He took time to discuss my requirement and also understood what my family needs are for watches. I purchased a IWC and love it. Massive thank you to DMR and Jayson for a truly special experience. My family and I will be buying more from you, and recommending you to mt friends.

5 Star service from Ben @ DMR Manchester. Very helpful and professional. Great product knowledge and a super smooth experience (even after changing my mind and making a last-minute swap). Thanks Ben, we’ll be back! Cheers.

My experience at DM Robinson was tip top superb. Great location in town centre, massive premises and most importantly first class service. I was taken care off by Craig at DM Robinson. He was very friendly, extremely knowledgeable and professional chap. He was able to answer all my questions about my Rolex and luxury watches in general. I definitely will be returning for future purchases.

Shocking Customer Service .... I visited the Manchester store with my wife on Wednesday morning looking for a ring and new watch for my wife to be told that there wasn't currently anyone available to speak to, I was give a card and asked to call to make an appointment, (this made me feel very uncomfortable). In the afternoon I call the number but there was no answer I left a message for someone to call me but I still haven't had a call back 2 days.... how do Companies like this even have a Rolex and Patek dealership? We then visited Boodles and spoke to Sam... Wow what a difference in service, 1 Someone to speak to 2. Nothing was to much trouble, offer coffee, shown a number of rings, Fantastic service They put DM Robinson to shame

I was looking for a watch for my 18th birthday and I went in not knowing a huge amount about the Rolex collection. But Luana was incredibly patient and kind and offered lots of extremely insightful advice. She was very knowledgeable and very friendly to chat to. I was originally worried that I wouldn’t be taken seriously looking quite young and went in on my own but she treated me like anyone else which was amazing. All the staff were friendly including the man on the door. Picking up my watch was a truly memorable experience that I won’t forget. But Luana deserves a lot of praise and through her kindness and amazing knowledge and because of all of this she has secured DavidMRobinson a very happy customer for life!

I've dealt with a couple of Rolex AD's over the years but after dealing with Ben at Robinsons I won't be going anywhere else. His service is absolutely faultless - totally relaxed and never feel rushed or like anything is too much trouble. So happy with my Seadweller and my wife can't wait to get her Datejust. I'm happy to make the trip from Nottingham for the experience and will be coming back again many times in the future! 5 star all the way.

Absolutely superb purchase of my Submariner on 10th July 2021. A big thankyou to Alex for the phone calls and support in helping find my ultimate Rolex. It is gorgeous. The presentation of the watch by Alex even in Covid conditions was reslly special. 10 out of 10.

Visited DMR Manchester branch earlier this week. I was looked after by Craig, who was very professional and helpful. Excellent service, friendly atmosphere. Very relaxing to be there. Made a purchase and discussed further purchases as well. Staffs there were generally very professional. I expressed my interest in some other Rolex models and I like the open and honest discussions about the availability of the different models. I look forward to making my next visit and purchase at DMR.

Was looked after by Alex at the Manchester St.Anne's store last week. Looking for a new pilot watch and was able to try on all of the new IWC models, where the new big pilot caught my eye. Came back a week later and Alex remembered my top picks, and after a second viewing I made the purchase. Superb service all round, will be back before Xmas I hope

The best service I’ve ever received from not just a Rolex AD, but a luxury store in general. Having booked an appointment with Alex, he greeted and seated me down with a selection of beverages to choose from. We then took time to discuss interests/intentions, whilst allowing me to try on a variety of watches on exhibition. Can’t thank DMR and Alex enough for today, truly special experience.

My parents have been customers of DMR for many years. During this period it became clear to me that, regardless of the amount being spent, if you're buying from DMR, you're receiving superb customer service from people who are passionate about what they do, keen to share their extensive knowledge, and are above all genuine. I therefore opted to purchase my fiancée's engagement ring through DMR. Lee, who has always been fantastic with my family, spent a considerable amount of time with me in the Manchester store, allowing me to choose the right diamond before having it sent to their workshop to be set. This level of customer care is undoubtedly a trait of any staff member at DMR. My fiancée was absolutely delighted with the engagement ring (or so she tells me 😊). The care and time taken in choosing it and crafting it with DMR adds that extra, special dimension. Would thoroughly recommend 🙌🏻

After a bad experience with another well known Rolex Dealer I was recommended David M Robinson. All I can say is that DM Robinson have been such a refreshing change and have treated me with the upmost respect as a new customer. I would like to praise Hannah Williams in particular for all her help professionalism and kindness and I look forward to building a strong purchasing relationship with Hannah and DM Robinson.

Popped into the shop today to look for a watch as a birthday present off my husband. Alex was amazing. He showed us numerous watches and I found one I loved. There was a waiting time on the watch but knowing it was my birthday next week, Alex managed to get us one later in the afternoon. Alex went above and beyond explaining how the watch worked etc. He was so friendly yet professional at the same time. Nothing was too much trouble. Then later this evening we had a message from Alex to say thank you for our custom and wishing me a wonderful birthday. Its the small things like this that make all the difference. I highly recommend DMR jewellers. 5*.

My friend and I went to DMR in Manchester today so I could purchase a black bay GMT. Met with Summer who made us feel very welcome, especially me as a newcomer to buying watches. She sat with me and explained how everything worked and was lovely to talk to during the buying process. Me and my friend were offered a glass of champagne to celebrate which was very nice! I also got a free hat with the Tudor logo on. All of the staff were excellent and very nice to talk to, I feel in very good hands with DMR going into the future.

I want to express my utmost satisfaction with the exceptional service I received during my recent visit to the store. I had the pleasure of being assisted by Luana who was knowledgeable and easy to deal with and I wanted to take a moment to commend her for her outstanding service. From the moment I stepped into the store, I was greeted with a warm and friendly welcome by the security guard. It was clear Luana wasn’t only professional but also genuinely passionate about the products discussed. Luana patiently listened to my preferences and provided me with valuable insights and guidance throughout the entire process. What truly impressed me was her extensive knowledge about the various products and her ability to answer all my questions with confidence and expertise. She took the time to explain the intricate details and features of each watch, ensuring that I felt comfortable throughout. Thank you once again for providing such outstanding service.

I visited DMR in Manchester after a recommendation. Called in to ask for a high demand watch for a big birthday, with only a few days to spare. Spoke with Lee, the manager, without any expectations. 6 days later I get the call. Truly exceptional customer care from Lee, Prag and all the staff. Would highly recommend as these guys genuinely want to delight their customers. Very happy from start to finish. Totally chuffed with the watch too. Thanks guys x

Amazing! Staff are very knowledgeable and helpful where possible. Great team and management at this store going above and beyond for their customers which is nice to see. The Boutique seems very clean classy and luxurious. Security Staff are very attentive and polite again going above and beyond. Keep up the hard work!

I recently visited the beautiful showroom at David M Robinson on St Anns Square, on a very impulsive decision to buy a new watch. We were looked after by Ben and were treated like royalty from start to finish, nothing was too much trouble and his relaxed professional approach made us feel at ease. I cannot recommend highly enough, and I look forward to returning in the near future when my mum decides to upgrade her watch. Thank you again!

Just wanted to say a big thank you to the Team at DMR Manchester. I had spoken to a few different members of the team including Hannah, Luana, Nicola, Jayson and Chris. All were very helpful with the questions I had relating to a Turquoise Rolex. I really do appreciate the time, effort and professionalism in the service I received. I have just made a donation to charity to show my gratitude as they were adamant there was no charge for their time.

I’m not sure why it’s taken me so long to write a review about DMR Manchester. I have been dealing with Alex for over 8 years in the luxury watch industry and I must say he’s an absolute asset to the DMR family. His exceptional knowledge and customer experience goes above and beyond what one might expect. Nothing is too much for Alex and every single visit regardless of the reason Alex and the team are willing to make it unforgettable. Unfortunately, in the industry there are a lot of very daunting aspects of watch and jewellery shopping however at DMR its very different. You don’t feel like your in a store, you feel like your in your home. Additionally, You will not find a more attractive and beautiful showroom in the north of England. Whatever your inquiry is, however big or small DMR will go the next level to provide the best experience possible. Cannot recommend Enough.

Very smart showroom, spacious, modern and friendly staff. I recently visited to have a Rolex repaired. Hugh was very helpful and took the time to chat with me in more detail regards other models I was interested in purchasing. He was very knowledgeable and a great ambassador for David M Robinson. A great experience. Highly recommend.

What can I say about Arousa, Excellent service from start to finish, very professional, friendly and knowledgeable about the brand. Her personality is fantastic and is always smiling and happy which makes being a client of hers an absolute pleasure.

Had the best experience with Luana. So knowledge and friendly. Had a lovely glass of champagne and I’m so happy with my purchase. If I’m ever in the market for another watch I’ll be visiting Luana first.

Extremely friendly staff, always made to feel welcome. I dropped in without an appointment and within 5 minutes I was discussing my favourite timepieces and sales enquiry was taken by someone who was equally nerdy about watches as me.

Just wanted to say thank you to Ryan for helping me today. I brought in a vintage Rolex for advice about having it serviced & a new strap. Ryan was extremely knowledgeable and provided excellent customer service. Very impressed, thank you!

Called in today at the Manchester store, enquiring about a Rolex Explorer II. The salesman had zero sales technique, he told me nothing about the watch, just went on about the waiting time. In addition, he had a serious personal hygiene problem. I didn’t catch his name, but he was from the south. It was overall - a slightly odd experience.

It's a beautiful watch. And the experience.AD. It's very good experience. Very welcome Staff..

The best experience ever!

I finally collected my watch today after its third trip to rolex for repair, l would like to thank Nicola for all her help and persitance in getting the repair sorted and for the fantastic customer service I received, a true professional and a very important asset to your team, having used other retailers in the past I will only be using DMR in the future, thanks again

Best watches you find here

Brilliant experience start to Finnish, looked after by sue and will not be going anywhere else from now on. Can't recommend highly enough.

An amazing throughally professional organisation.I left my damaged car and had it returned to me as if it had never been damaged.The finish was absolutely superb,the paint work outstanding.Would I use them again if there was a need yes,yes,yes,and if you use them on your vehicle you will not be disappointed

The service sparkles like the merchandise . Superb experience that I personally won't forget for a long time. That good we are hoping to do it again in September !! Well we did - Lee managed to get our time piece for my husbands 60th in September. Over the moon !!. Trouble is - I don't know how they do it but you fall in love with the merchandise and want more - oh dear ................................

I recently purchased a watch from DMR in Manchester following a recommendation from a friend. Hannah was responsive and provided clear information following my initial enquiry. Hannah was always available, whether it be over the phone or on email, and kept me updated on the progress of my watch being delivered to the store. The process of purchasing was fast and efficient. Overall, it was a superb service, this was made by the friendly staff who were willing to go above and beyond. The click and collect service was convenient and fast, with clear covid precautionary measures in place. Alex was friendly and down to earth. I would definitely recommend DMR to people and will be back in the future.

Great staff that help.

Had a fantastic experience buying my first watch. Lee was very knowledgeable, professional and personable. Certainly part of the reason I bought the watch. Wouldn’t consider buying my second watch from anywhere else.

Cannot speak highly enough of this store, fantastic staff who helped me over the past 9 months to decide and supply me with my first (hopefully not the last) Tudor watch. An absolute pleasure to purchase from them, and I will continue to visit and buy from them. Happy 2019 to the team. 5/12/2020 UPDATE. Just had my 2nd visit to DMR Manchester to collect my new Rolex. Yet again I had a 1st class service, Nicola my sales advisor was amazing, I cannot fault the service I have been given. Thank you 😊

Wonderful buying experience provided by Pawel at Altrincham. First time I've bought a Rolex but bowled over with the service at Robinson's and also the quality of my watch!

The staff were excellent and very welcoming, also found me the perfect watch in good time, highly recommend.

Rude staff and not interested to serve, seems like they only want to serve to their VIP clients and will not give a chance to new young customers to be become their regular clients

Another great customer experience at DMR(M/cr) with Ben and Sarah. Friendly, engaging and helpful, a pleasure to do business with. Thank you.

Unbelievable service, both Karl and Lee were first class to deal with. I couldn't recommend them enough to source your future watched and jewellery.

Absolutely fantastic customer service. Both me and my husband have been well looked after by Hannah. There is a clear difference in class between this place and others. At no point did we feel pressured into making a purchase. All our questions were answered (no matter how many we had!) and we were able to make informed choices that suited us. Hannah is a true asset to the team.

Jasmine Su handled my account and was very professional resulting in my Rolex looking like New and fully serviced with some New Parts. However, I was very frustrated by the lack of staff availability to answer the phone to clients. The failure to respond to messages left as the only option resulting in several further calls until contact made. The Email I was promised never Arrived. I still have not received a formal invoice showing total price charged and breakdown of work carried out. I have now left a phone message for Jasmine to provide same , as still nobody answering the phone. Not very impressive ( Sadly). Frederick Wright.

My visit today to DMR Manchester was absolutely first class. The experience from start to finish was an absolute pleasure. Ben's product knowledge is second to none and his relaxed professional approach makes buying a luxury item feel very special indeed. Beautiful surroundings and a lovely atmosphere. Very friendly team of lovely professional people that make visiting the store a luxury experience. I would 100% recommend a visit. Many thanks for everything.....

Had a wonderful experience purchasing a diamond necklace in remembrance of my Grandad. Ben saw to us on two occasions and both times he really made us feel comfortable and enjoy the whole experience. Thank you so much Ben! It’s a day I’ll remember forever!

I took my watch in for a repair because an oscillating weight required replacing . After a Rolex appraisal , other work was identified , namely the dial and hands . I asked if the work was absolutely necessary and was told that it was . When the work was completed I expected to be offered the parts back as my watch is a vintage , manufactured in 1969 and there is great value added to the watch with these parts available. The parts were apparently not able to recovered from Rolex which I find difficult to believe . My watch is now apparently worth much less than it was before the service . Given Robinsons reputation I am very disappointed and will not be using their services again.

Great service! My partner and I visited this store to discuss a new watch for myself. We made an appointment with Hannah and she made us feel very welcome from the start. We were in store for around an hour and really enjoyed our time there. We were also shown around the showroom and the stunning Rolex area downstairs. Hannah took the time to explain there would be a wait for the watch I wanted and the reasons for it which was completely understandable. I can highly recommend this store 👍 Thanks again from Luca and Jodie.

Bought my first Rolex from here last October, the customer experience was 10/10. From start to finish Jackie S was great, she was very clear about what was achievable and helped me get the watch I really wanted. Her customer service was nothing short of exceptional. I would 100% recommend this Jeweller.

The customer service that I received from DMR Manchester was exemplary. I recently enquired about a Rolex watch at the Manchester Branch, around 3 months ago, I wasn’t expecting a reply anytime soon to be honest, but I got a call on December 23rd stating they had one in stock. I must say Alex at your DMR Manchester store was extremely helpful and professional and he is an absolute asset to your company! Alex made my purchase very enjoyable and easy. I'm thanking him for all his kind help, and if anyone is buying a watch from Manchester, I would highly recommend seeing Alex, as his customer service is impeccable. Alex, deserve maximum respect and appreciation by customers. Despite my foreign accent, he behaved professionally and genuinely friendly, didn’t undervalue my presence. Alex, thank you so much for the lovely gifts, just before Christmas! I don’t usually write reviews but I thought the shop and staff deserved one, please keep up the good service. My compliments to DMR Manchester for such marvellous staff! I will highly recommend you and your store if asked! Many thanks Alex. Marius L.

Great friendly staff originally made a enquiry about a particular watch that was hard to find alex was amazing person to deal with getting the watch I desired in little to no time and very polite and helpful would definitely recommend this company to anybody

We received a 5 star service from Sara. She pulled out all the stops to source my desired Rolex for my special birthday! Rarely do you come across someone who clearly enjoys her job and goes the extra mile for her customers. A massive thank you to Sara and her team! Totally thrilled with my beautiful watch and the service received.

Met Sarah today and was really helpful and excellent customer service . Brilliant shop and would recommend

Had a great experience at David Robinson Manchester and would highly recommend them to anyone who values excellent customer service (and stunning surroundings). I must mention Ben and Lee who offer great advice from a wealth of knowledge. I love my latest purchase and I will be back in the future.

Words can’t describe how happy I am with my watch and with the incredible service I received from Jo, Hannah and all the team at David M. Robinson. I could not recommend them highly enough.

Brilliant service. I wanted to buy my wife a diamond ring for a special birthday, but I didn’t have any idea! Luckily the amazing Jackie was on hand to help out and advise me what to buy and why. Jackie is a superstar, And my wife loves her new ring.

They say you’ll never forget the day you buy your first Rolex and David M Robinson certainly enhance that experience, the shop inside (Manchester) is as beautiful as the watches and jewellery on show. The ambience and atmosphere is fantastic. The staff are friendly and provided great knowledge of the product, a big Thank you to Karl and Hannah for looking after myself and my wife. I can’t wait for my next visit! - IW.

Came to the store today to start my watch journey, what a way to start! Summer was amazing! She helped me understand the pieces I was interested in. She didn’t just provide me the watches to try, she gave me an understanding on the fine details. In the end I came away with a beautiful time piece. I feel on top of the world, and this is the perfect start to my watch journey. Thank you Summer it was a pleasure, I will be back in the near future once you’re back from spending time with your family. Jack

My first DMR visit and experience today. To start off Secuirty at the door is very well presented 3 piece suit etc has a cracking smile and knows a thing or two about customer service! Didn’t catch the name but looks like Dwayne Johnson. We were sat with a man named Jake. Great guy, easy to talk to and very good with his knowledge and advices when picking watches for me and my partner. Looking to see you guys again soon! All the best.

I don’t usually leave reviews but feel that when credit is due it should be shared. It was a fantastic experience from the second we walked in the door to walking out with the watch of my dreams. Can’t thank Summer and Ben enough, couldn’t have made the experience anymore special. Thank you 😊