I come in here 3 sometimes. 4 times a week. I can honestly say this is the BEST Pret in Manchester. Zain and all the staff super friendly. Zain always remembers our order and service with a big smile and Benedetta makes the best lattes! Buzzing and positive vibe from everyone.

Hi I just wanted to thank Pret for the great food and staff. Today i invited my friend with her daughters to have lunch and Zain’s customer service was excellent. He made sure our tables were cleaned before we sat down and asked us if we were comfortable there. Thank you Zain because my friend said i took her to a nice place. All the best.

This is the best Pret in the city by far. As other reviews mention, the staff are always friendly, the coffee is good and the queues often small. Being in the centre of town it can busy at lunch but the staff are as efficient as possible, I've never waited more than 5 minutes even at peak times. What makes this Pret stand out is its staff. I work here often and it's a pleasure to see the staff enjoying their day, clearly there is a great camaraderie amongst the team. It's a far cry from other Prets in the city- notably that at University Green, where the store is crowded, queues can go on for 20 minutes or more, and the staff seem overwhelmed. In complete contrast, I cannot speak highly enough of this Pret and I'd encourage you to support this business if you're hankering for a quick caffeine fix!

Beware the charity scam in this store. You go to pay using the card reader. Right next to it is another bigger card reader that will take £5 off your card without you authorising it. This card reader took £5 off me even though my card was on the correct card reader for payment of my drinks. The store cannot refund your money if this happens. A clever scam.

Worst Pret in the country! Dangerous to the general public. Genuinely put an almond croissant in my bag when I wasn’t looking. I’m deadly allergic so best believe I didn’t ask for that. Before that horrible situation I was charged DINE IN prices when I told them I was taking out. Absolute shambles. Terrible establishment.

Went in here to treat myself, as I know the price is higher than other places for such little products. Ordered an iced mocha and I received a drink which was warm/humid room temp milk with ice dropped in it!! Tasted horrible! not one bit of chocolate taste in it and was very week on the coffee aswell. Thats not how an iced coffee is made. Pret fizzy can drinks are nice thats all i can say. I will stick to cafe Neros iced coffees, they are much better and have better selection on sweet treats. The product needs to match the price in pret!

Honestly, absolute terrible service every time I go. Ordered my drink, they had about 3 people all rotating jobs so no one knew what was going on. I waited 15 mins for my drink and the employees just kept looking at me, not a single ounce of customer service in their bones. I'll go to the Arndale Pret in future as they're always so efficient and friendly.

i was going to comment on how pret a manger was american and i was surprised by the obsession with prets in the uk, but i was proven wrong with a swift google search. my bad guys. every day i debate getting the coffee subscription here but i never get my coffee from pret anyways so im not sure if it is worth it. however if i got a coffee subscription here like i would go to pret more and it could become a part of my morning routine. not sure what to do, what do you guys think?

Good coffee, great service, staffs were so friendly and communicative, that I ended up getting back the next day to see and talk to her again. Love it.

good coffee shop especially if you have the Pret subscription. I like ordering the oat latte! There's usually tables and you receive your order quickly. Great range of food even at the end of the day.

Amazing customer experience. Honestly fair engaging and talkative. Gave me a genuine smile. Their staff honestly made me think. I don't want to go to an other cafe. Was concered about the sugar in the still drinks but they said try if on the house. I liked it ill come back for more. I would like to thank george for the experience.

Service nit great, and drinks served in paper cups although we were sitting in.

Have to wait half an hour between drinks on subscription even when there is no queue... COLM the barista was a really excellent manager though🤷‍♂️

I’m always happy at this Pret. Efficient service and friendly staff. Today- I noticed how politely and professionally the staff treated a very rude and passive aggressive customer. Testament to their skills jn customer service ! 👏🏽😀

When looking for a sandwich or light breakfast I head to Pret. This store has plenty of room and lots of choice. Does get busy at lunch but you won't wait long to be served staff helpful and professional. I really like the house filter coffee, good brew and cheap. Recommended

Absolutely disgraceful is customer service has disappeared or just no manners?Do they have think they own the place ohh no because if they did they would know not to have such an attitude towards customers as they wouldn’t have any gong in there

Toilets “out of order”. No one believes this, so why peddle this insulting fiction to customers (which based on other reviews has been ongoing for months)?

Prices have gone up a lot recently but the quality has gone down. Smaller portions and everything hot seems to be dry and overcooked.

Staff in here don't appear to have any idea of customer service. They were mumbling responses to us and didn't seem to care about us in the slightest. Many tables hadn't been wiped down and only disabled toilet was functioning in which there was awful smell and leaked hand soap all over the surfaces. The drinks were fine but not a vibe in this Pret at all.

Service was fast and friendly. I enjoyed a Welcome cup of tea and a roll at a fair price.

Ideally situated on Cross Street. Very friendly and welcoming staff and a nice clean store. ♿ Disabled access is available. Usual array of good quality sandwiches 🥪 wraps 🌯 soups 🍵 salads 🥗 paninis 🥙 pastries 🥐 cookies 🍪 cakes 🍰 and fruit 🍌🍏🍇 Oh, the coffee is lovely too! ☕😋

if you are an early bird with a taste for fresh sandwich & coffee in the morning, you may kindly be asked to come back in 30 mins depending on your bite of choice. still, nonetheless, crisp baguette and tasty ingrediants beats the morning pulse for what it often turns out to be a pleasant get away,,, sayy, on Friday mornings :)

Just had a brew. That was nice. A bit cold in the seating area

Food, drinks and service was great but please be aware if you eat in there are no toilet facilities

Normally a huge Pret fan but wow I am shocked at how much all has gone downhill! V little food to choose from, terrible selection, toilet broken, disabled toilet filthy, such a shame. I guess it's packed lunch time 😂 And so expensive for a tea and sandwich.....

Plus = Okay coffee, great food, convenient, warm. Minus = toilets out of order last 5 visits (3 weeks). Cafe doors often left open spewing heat to outdoors.

Coffee machine was broken when we were there. Food was nice. 3 people with laptops and no drinks, occupying 3 tables, left seating very limited

Popped in here because my favourite Costa in Next is currently closed. Bought a skinny flat white which was served in a plastic breaker. It was without doubt the worst flat white I've ever tasted, and I have drunk hundreds and hundreds in the UK and Europe. It tasted like warm milk into which a few granules of instant coffee had been stirred. I was charged £3.30 for that appalling drink. I will never return.

the product is good but the venue is not relaxing. Staff seem very stressed out. Had to send filter coffee back twice as it was weak. I like the ingredients in Pret but perhaps they need more staff to put customer service as a priority. I wish the staff who do work at Pret all the best because they try hard. They just need another staff member employed to help with busy times.

Rosa Abi and ewa we do warm friendly helpful big smiles great service