Went in to buy the new season backpack, as I fell in love with it the moment I saw it drop. When I went in store to enquire the woman who was 'helping' me was rude. Kept on reminding me of the price over and over, as if to say I was someone who couldn't afford it. Why would I go in store, and ask specifically for an item to BUY, if I wasn't going to be able to afford it? She then proceeded to tell me to "wait whilst I serve this other customer". Blunt, judgemental and rude. I pulled out £3,000 in cash and said I'm going to go to a store that actually appreciates my custom (to get my own back). Only then, the 'sir' and enthusiasm came to life. I left the store and headed over to LV directly adjacent who were lovely. Won't be coming back, nor will I be wearing Burberry again.

Where can I start. As I stepped into the store we were asked 'are you lost' as if we didnt belong there. While browsing the store we were followed by a series of employees, signalling to each other of our presence, as if we were aliens. As a matter of fact, I went into the shop solely for the purpose of buying a trench coat from them, but due to the appalling customer judgement and racial profiling, I left feeling worse then when I entered the shop. It's hard to think that in this day and age racial discrimination still exists. I hope that they can sleep well at night knowing they made my day a living nightmare. NEVER SHOP HERE

The SA who was an oriental woman wearing too makeup was rude. She never smiled, wrapped my items nicely or said good bye. All she did was being hostile to us and miserable. Not worth going. I can guarantee that you will come out of the store disgusted like we did.

Not a pleasant Establishment ,, check the reviews…..

One of the best things about shopping at world class fashion houses was the customer service, which you don't get anymore, but I'm glad Georgia is still continuing to make sure the standards are high. Thanks Georgia.

Burberry is suppose to be a high end luxury brand however my experience with them has been far from luxurious! I brought a wallet from them about a year and a half ago and paid £290.00 to be exact. Having brought this product previously from other high end designers I expected it to last me a few more years without all the threads coming undone and the material pealing off. I decided to go into my local Burberry store to see what they could do about it and wow what a experience this was! Having to wait ages to be seen by a staff member to then being treated differently to other customers who were actually purchasing an item on the day. It was just awful! You actually get better customer service at a high street shop. Anyways I was told instore that I would hear back from them within 2 weeks to see what they could do for me, it was over 2 weeks and I hadn’t heard anything from them so decided to give the store a call again and was told I couldn’t speak to anyone as all staff were busy and that I would get a call later on that day which of course I didn’t so the next day I called again and again I was told the lady I need to speak to is busy currently and that she would call me back. Eventually she did call to tell me they couldn’t do anything about it as its not a quality issue. How can you pay such an amount for a wallet which is rarely used to have it fall apart a year later, I have owned designer wallets before e.g. Gucci and have never had this issue before I had my Gucci for a good 5 years and its still going strong, so how is this not a quality issue on their end? Definitely wouldn’t recommend purchasing from them as you are literally throwing your money down the drain!

The sales assistants were very helpful and pleasant, providing me lots of coats to try; multiple sizes, styles and colours until I found the one I liked. It needed a bit of additional tailoring which was measured in store and arranged. It took less than 2 working days before the sleeves had been shortened to my specifications and the coat had been delivered. Overall the service was great, really helpful and very quick especially considering the coat needed additional tailoring. The aftercare has been really good too. Can’t fault them.

Polite and courteous and welcoming staff, and a lovely boutique also. I had ordered in a scarf. Having been to the Regent street store in London having spent a couple of thousand they could certainly learn a thing or two from the Manchester store.

Absolutely great shop the service is 5 star and the people that work there are really friendly and welcoming. Would highly recommend

A real luxury experience with a huge range of Burberry items displayed beautifully. Staff have been incredibly welcoming and helpful each time I've visited.

This Burberry customer service is none existent. Manager is difficult. Doesn’t feel like a designer experience and service.

Good service but Pricey

Lovely Staff. Very welcoming and charming

Great place to shop the latest collection. Shout out to Vlad for helping me feel at ease as I left my shopping bags and browsed the store. He was really helpful when I asked to try on different size sweatshirts.

Bought a polo and within 2 months it’s ruined, material has pulls and plucks and has ‘lines’ from washing machine, not what I expect from a £450 polo shirt, yet nothing can be done apparently. Felt as if they didn’t believe me when I said it’s damaged from washing and followed washing instructions. Unsure what else to do, £450 down the drain.