Haven’t visited here for years and I wouldn’t again. The woman on reception (Pam) was rude - “read the sign” she said, which I would have if it wasn’t flat on the floor. Also, called up and enquired never once said it’s cash only it’s the 21st century who doesn’t accept card payment. “Lifeguard” didn’t seem trained at all always apprehensive to challenge the kids when doing something they shouldn’t. Had a pool of over 30+ people majority children and had her back turned speaking at the door. It was filthy dirty too, keys had bobbles attached very unhygenic.The session finished at 4.45 and Pam was screaming be quick the building closes at 5pm whilst some hadn’t even had chance to shower. The floats had seen better days and considering the amount of people in it was hardly enough. Overall, unhygienic, rude staff, understaffed and by the looks of it inexperienced.Customer service training and a cleaner wouldn’t go a miss. I’ll go to North City next time much nicer staff and 100% cleaner.

I have been going to this leisure centre for a good number of years now. It's a great place for both individuals and families alike. The staff are really friendly and go out of their way to help you out. EDIT: Unfortunately, I have to agree with another reviewer here - recent recruits to this place have absolutely no manners and are very unhelpful. They seem to be only there to collect their salary at the end of the month. After 7 years, I have left because of this. I have downgraded my rating from 5 to 3

Previously gave this a 5 but today have had to edit and downgrade to a 1 due to the standards slipping so much in the last couple of months. Staff power washing the dirty floors into the pool while swimmers still using. Gym equipment broken and never being replaced. Gym machines being broken and taking months to be repaired. And now the steam room is also broken! Floors in changing rooms not being cleaned regularly. Staff not cleaning gym area enough. Weights and benches being left everywhere which means you have to spend 10 minutes cleaning up after other people to make space - before you have even started your workout. No management or supervisor available to discuss this apparently (until 6pm tonight - 7 hours after my visit) but happy to charge full membership even though full equipment / facilities not available. Don't know what is happening here but not the place it was.

Everytime someone on the phone told us what times they’ll be open for the public swims the next day they weren’t doing the swim that they planned. They told us Friday the timetable for Sunday, got to the baths after an hours walk in the scorching sun to find it completely closed with a note on the shutter saying it’s shut for today. While it still says everywhere online that it’s still open. Completely unreliable! Now we have to waste money on a taxi home because my son can’t walk another hours walk back without a break/ cool down in between!

The kids enjoyed it but thats all i can say about the place thats good. Under £9 for 2 adults and 2 kids to go. Can't find any info online. Got a timetable off them which is only valid for a week. Member of staff outside smoking. Didn't seem to care about the customers. Lifeguard came dashing out bare foot to tell us to wait outside as she stuck a wet floor sign out with a piece if paper attached saying please que here. No more than 30 people allowed in the pool at once. There was only 6 people in total. Did not understand why we had to wait outside for 5 mins. Then the smoking lady comes in. 2 mins lady the life guard invites us in to pay. Cash only. The life guard is now the customer services person. We went and got it changed. Changing rooms in the main area was ok. Theres changing areas around the pool. No disabled changing room that i could see as the door had a big hole in it. Place smelled. The pool is so sad. I hate seeing these kind of places so run down. It needs a huge refurb. Some Lockers are hanging off which was a hazard. The keys have a bobble attached to them for your wrist. The pool has old steps to get into. The pool was quite warm. Its an old tiled pool with the gully drains around the side. This was dirty with mould. The walls had seen better days. Multiple different colours of paint all peeling. i have no idea why but both fire doors were were open which is at the bottom of the pool. This was again a hazard for young children or the disabled who could run out of there. Pool starts at 0.9m- 1.9m. When we was leaving the lifeguard turned into the cleaner. I hope this place gets some money soon to bring it up to standard and hire more staff.

I think that it is honestly so unreliable as I looked at the website and it said the building closed at 5:00 and I have a whole gym schedule and I can’t exactly skip a day so I went at 2:30 and I got there at around 2:48 and after then I was told to leave the gym at 3:00. So overall I believe that the place is so unreliable as this hadn’t been the first time this had happened so I would not recommend. Also the gym is quite small and the gym equipment is damaged and the other day there was water leaking from the ceiling and some of the machines were out of use.

needs a refurbishment , gym equipment is old , but it does have a steam room and sauna , and a pool , so for 22 quid you can't really complain, take some flip flops

Have just started going back to Broadway after many years of not really knowing what was happening with it. Since it’s been taken over by Better the improvements are obvious and it won’t be a race to get everything done but you can see the changes and they’re all for the better, literally.. my kids have both enjoyed incredibly cheap swimming lessons, great friendly staff.. Both went at Feb 1/2 term and over the Easter Holidays we take them on Sundays as much as we can and we love it, great family time. Sign up for a membership or get a PAYG, which we all have, more freedom and great discounts on line via the Better App which you can book any activity not just swimming

Manager Pam supposed to be on lifeguard duties sat eating sweets on a chair in a fire exit door do not take your children here she also has a bad attitude problem plus bullying mentality as you can see with all other reviews also no staff are crb checked

It's great getting back to being able to use the gym and have a swim again. The gym is small but we'll equipped and the adult swim sessions are still at a good level for swimming unimpeded. I loved my visit.

A classic Art Deco 1930’s swimming pool. Now branded as a Leisure Centre. Not that’s there’s owt wrong with that. Facility’s are excellent. Staff Friendly. Competent & knowledgeable. Check out their prices. Extremely good value👍

Very friendly staff and a lovely clean pool also good changing facilities

It’s very nice to moved to this centre,staff is very nice and helpful,very friendly atmosphere.Highly recommended

I had a terrible experience at this centre steam room not working as well as other issues. Went for a casual swim it was far from it. Children and teenagers throwing balls around the pool and the staff unable to manage or keep control of the teenagers. They were running around the pool and diving in. Changing rooms were awful. When trying to get dressed teenage boys banging on the changing room walls and doors felt very unsafe at this swimming pool and would not recommend or go again. Wanted to try it as live locally and thought may use it because of spa and pool but no thanks I’m sticking with pure gym on Victoria avenue much better staff and atmosphere

Love going gym nice set up people are friendly so I'm a happy chappie

Friendly staff nice location and very helpful