3/5 Aftab S. 6 months ago on Google
Two
days
back,
my
family
from
Nepal
visited
Mandarmani
Beach
and
wished
to
stay
at
Sonar
Bangla
however
on
the
way
we
saw
your
resort
that
attracted
us
so
we
visited
the
counter
desk.
We
were
shocked
to
see
the
behavior
of
the
staff
including
the
manager
who
inquired
about
us
as
if
we
were
suspects
of
the
crime.
They
asked
for
the
passport
and
adhar
card
even
for
small
children.
We
provided
id
cards
which
the
tall
fair
white
person
in
white
shirt
unwillingly
accepted
with
a
scornful
look.
Another
(with
specs)
used
unpleasant
words
in
Bangla
like
'this
is
not
a
fish
market'.
We
had
a
2
night
plan
to
stay
but
we
decided
to
cut
by
seeing
the
rudeness
of
the
staff.
When
we
entered
the
room
it
was
not
properly
managed,
we
requested
for
a
clean.
After
3
telephone
and
2
physical
requests
the
room
was
cleaned
however
the
nook
and
corner
was
full
of
dust
and
dead
insects.
We
went
swimming
but
the
pool
had
dead
insects
floating.
Despite
several
requests
there
was
no
change.
We
ordered
some
soft
drinks
at
the
pool
cite,
after
an
hour
I
followed
up
then
learnt
that
my
drinks
were
cancelled
without
a
reason.
I
noticed
that
many
other
customers
were
also
in
the
same
situation.
A
lady
customer
was
arguing
with
the
staff
for
a
delay
service.
Another
male
was
quarelling
with
the
manager
for
a
bottle
of
water.
Next
morning
during
breakfast,
the
toaster
was
not
working.
Had
a
long
wait
for
puri.
I
am
wondering
why
this
is
happening
to
such
a
beautiful
resort?
The
resort
has
a
wonderful
location
and
beautiful
look.
It
has
good
buildings,
playground
for
kids,
a
nice
scenic
views
of
the
beach.
It
gives
wonderful
pleasure
and
peace.
Despite
poor
services
we
enjoyed
our
best.
We
returned
happy.
But
I
cannot
understand
why
the
management
is
not
hiring
professional
staff
trained
for
the
hospitality
business.
The
huge
investment
with
excellent
business
opportunity
is
being
ruined
by
the
idiot
counter
staff
and
incapable
manager.
I
request
the
management
team
to
hire
female
staff
to
balance
the
gender
sensitivity.
They
are
more
sensitive
and
women
&
children
friendly.