1/5 Abhishek J. 6 months ago on Google
I
recently
ordered
from
"Apni
Rasoi
Int"
through
Zomato,
and
the
experience
was
nothing
short
of
a
disaster.
This
review
serves
as
a
warning
to
anyone
considering
ordering
with
them.
The
order
arrived
with
several
crucial
items
missing,
and
the
packaging
was
abysmal.
To
my
shock,
there
was
no
Zomato
tape
or
any
form
of
sealing
to
ensure
the
integrity
of
the
package.
However,
the
real
issue
arose
when
I
reported
these
problems
to
Zomato.
The
response
from
their
support
team
was
dismissive
and
utterly
unhelpful.
The
person
handling
my
case,
Sonali,
showed
a
complete
lack
of
competence
in
addressing
my
concerns.
Here
are
the
key
issues
I
encountered:
1.
When
I
reported
the
missing
items
to
the
delivery
person,
he
was
indifferent
and
had
no
intention
of
resolving
the
matter.
He
simply
left
without
any
responsibility.
2.
My
order
included
two
thalis,
each
supposed
to
have
four
rotis.
If
the
restaurant
had
indeed
sent
the
complete
order,
I
would
expect
both
thalis
to
be
either
complete
or
not
sent
at
all.
However,
I
received
only
one
roti
in
the
second
thali
with
no
accompanying
curries,
indicating
a
severe
lapse
on
the
restaurant's
part.
Zomato
insisted
that
I
contact
the
restaurant
directly,
even
though
I
had
already
tried
calling
them
twice
with
no
response.
As
a
Gold
member
of
Zomato,
I
anticipated
a
higher
level
of
service.
If
Zomato
can't
handle
such
basic
issues,
it
raises
questions
about
the
purpose
of
the
platform.
I
also
can't
help
but
wonder
if
the
delivery
person
had
a
hand
in
the
missing
items,
raising
concerns
about
the
safety
of
orders.
